Had a townhouse policy for 1 year, then it went up almost 30%, Called Scott who said he'd look into that, but he never called me back. I found a much better policy at Allstate for less money. Allstate faxed Scott's office to cancel their policy, I called Scott's office on 11/28 to affirm cancellation, office closed 4 days for the Holiday, called at 10AM Monday 11/30, message said they are not talking calls??? Left message, called again at 2PM, same message. Very poor customer service all around. read more