During my recent visit to the dental office, I encountered some significant issues related to the…read morefront office staff's handling of insurance verification. Specifically, the staff member at the window referred to me informally as "hon" and informed me that she could not validate one of my three dental insurance plans. When I inquired if she had contacted Delta Dental to clarify the situation (as this issue had not arisen at other dental offices), she replied that she had not made that call. Instead, she intended to check benefits online, which seemed less effective than directly calling the number on my insurance card. The office operates under a policy that requires insurance eligibility to be confirmed before any dental work can be performed. I found it perplexing that, while she was supposed to be verifying my eligibility, she spent time chatting with a coworker and eating her lunch at the window. During my visit, I observed two other patients arriving and leaving before I was seen, which led me to believe they had simpler insurance situations. Eventually, after being taken back for X-rays, the dentist kindly addressed my dental issue. However, he was unable to fix my tooth because the front office staff had not verified that my insurance would cover the necessary procedure of gluing my tooth back into place. This experience made it clear that the person at the front desk played a crucial role; without her completing the eligibility verification, the dentist could not proceed with any treatment. Moreover, I noted the overall atmosphere of the office, which fell short of my expectations. With an empty waiting room when I arrived, I was surprised by the receptionist's focus on personal conversations rather than patient care. After waiting 30 minutes, I noticed she was still eating lunch, further adding to my frustration as the only patient present. Beyond staff interactions, the waiting room itself contributed to my unease. The decor was uninviting, featuring cheap rubber plants and an overall unfriendly ambiance, which heightened my anxiety about the dental visit. Given the revenue typically generated by dental practices, I believe the environment could greatly benefit from improvements--such as incorporating real plants and more aesthetically pleasing art--to create a more welcoming space. Ultimately, I rated this experience four stars due to the professionalism and kindness displayed by Dr. Duffy and April. Without their exceptional assistance, my experience might have warranted only a one-star rating. However, the delays caused by front office inefficiencies were significant and warrant attention for better patient care in the future. By the way my appointment was 3 pm by the time we finally left the office was busy!

The gaslighting i received from Dr Garry is unacceptable. I have a dental problem and now im…read morerunning a fever only to get no help. So I guess im just supposed to wait out the fever? No. Ridiculous in my opinion.

Dr Montefalco is a jewel. He's a fabulous oral surgeon. Any doctor who can give me an iv and me be…read morecalm about it is aces in my opinion. Dr Montefalco made me feel relaxed and comfortable. His humorous personality put me at ease. He did extraordinary work on my mouth and I had extensive work done. The next day after surgery he called me personally to check on me and how I was feeling. Thanks doc!

Had a wisdom tooth removed by Dr. Davis and it was the easiest experience I could've imagined…read more Friendly during the consult, fast removal, and the recovery process was quick and easy. Nurses and assistants were great conversations all while working in a new software system. I'd recommend to anyone.

Dr Tripp pulled a tooth that was broken off. He was very friendly, answered my questions and pulled…read morethe tooth painlessly!

My son has his wisdom teeth removed (4 all in all) , Dr. Trigg gave a full details on what's going…read moreto be done, he answered all of our questions and concerns, honest and very professional. I will definitely recommend him to my family and friends..Highly recommended!

Put off having my wisdom teeth removed for years, had heard nothing but horror stories. Dr…read more Montefalco and his staff were completely understanding of my concerns. Everyone was friendly and cordial on the day of surgery. Had I known it was that easy and painless, would have done it years ago. I would 100% recommend Dr. Montefalco and his staff to anyone.

Horrible customer service -office doesn't want to work with people who can't afford "down payment…read more " even though their in network - and they should send in to insurance for biling - Must need his vacations paid

Dr. Michael Reeves is a genius with his work. He is exceptional and THE BEST DENTIST our family has…read morebeen to. Dr. Reeves replaced all my fillings over a period of 4 months in 2003-04. I have problem teeth with over 20 fillings and I have seen many dentists over the years. Dr Reeves's work is yet the best I had anywhere. My mouth and bite never felt that good. Totally pain and sensitivity free for the first time in long years. We no longer live in Indiana. My husband and I are now in California and we need more work done again. Once more I am finding out that it is very difficult to find a good dentist. I am writing this review 4 years later just to say we miss Dr. Reeves. Dr Michael Reeves is very professional, forthright and truthful, and makes seeing a dentist a very pleasant experience. As far as I am concerned, he should be writing text books for the school of dentistry.

I love this office. I have been going to them for years. Everyone knows you by name. 100% recommend…read moreDr. Reeves.

Dr. Noble is extremely kind and professional. Office staff are also friendly and the whole team…read moreworks efficiently to serve a variety of patients. Makes me dread the dentist much less.

I just moved from another state and this dentist was part of my PPO network. I made an appointment…read morebecause she is close to my residence and when I arrived, I was only given an exam and my teeth were not cleaned. I was informed after the exam that my cleaning would be scheduled at a later time. I have never had a dentist do that before and thought it was weird, but agreed (like had any choice). I received a voice mail a couple of weeks later that there was an opening but when I called back, I was informed the opening had already been reserved. I informed the person on the phone that I would be seeking another dentist and she said "well that's your option but we'll keep on our waiting list." She was rather crass and unprofessional in her response. Hence, I contacted my insurance company who informed me that they would not cover another exam, only a cleaning and oral examination. If I knew all this before, I would have never chosen Jamestowne Dental as my provider.

I have had a handful of dentists now. I had Dr. Weeks for a few years before having to change for…read moreinsurance reasons. After going to another dentist I realized just how great of a dentist and staff he has. Made sure that at my next insurance change I came right back to him. He's a wonderful doctor who knows what he is doing and is extremely personable. He will not try to do things that you do not need. He is there to make sure your teeth are healthy and you are happy. I highly recommend him.

False Advertising! Website says they take appointments until 10 pm. I scheduled an appointment…read moreonline for 8:30 pm and got a text confirmation. I was halfway there when I received a phone call canceling my appointment because "all the doctors went home."

Horrible experience with them to be honest its a circus I book an appointment for sunday they…read morecanceled it an hour before ,I said maybe they had an issue no problem , I booked an appointment the next day I recived a call saying the doctor wanna leave early move you appointment which I couldn't they said ok "Then there is a chance the doctor won't se you" .Absolutely unprofessional Don't recommend

Have been seeing Dr. Maddigan for over 30 years. Cannot think of anything that did not go well…read more Have had fillings, root canals, extractions, & bridge & denture fittings. Staff & office personnel have always been courteous & helpful. Thank you.

My family of 4 has gone to Dr. Maddigan for years now.. He is honest, skillful, as well as…read moreknowledgeable! I tried a few other dentists closer to the children's school, but both suggested unnecessary work.... I could get free dentistry but choose to pay for quality.