Nice hometown bank. Friendly and knowledgeable employees. They've got branches also, making them…read morehandier. Only problem is they don't offer pay back of ATM fees...

First Federal is a great hometown bank. Todd and his staff are extremely friendly and…read moreknowledgeable. You are not just a number at First Federal. You are treated like a neighbor and friend. I highly recommend First Federal!!

The extent of my experience with this bank is limited. USAA is better for me because I'm military,…read morebut this is the closest bank to my work. I use their ATM on occasion when I need cash (I never have cash on me). When we have to replenish the snack area in our office, we use our account with Scott Credit Union for the crazy amount of change we accumulate because they don't charge for the use of their coin machine (if you have an account, of course). The transactions are fast and there's never a line.

I moved to California and closed my SCU accounts a number of years ago. Today I receive a letter…read morefrom a collection agency for $71.33. Have not received any contact from SCU, mail, phone, or email. Called the credit union and they say an auto credit card payment posted a year ago. I have banked with Wells Fargo since I moved to California in January of 2006.

Absolutely the worst branch in the metro east. So, a friend goes and does teller transaction…read moredeposit and this lady seem to be very rude and unappreciative towards my friend. No hello or cordial greeting of any kind! Proceed to run the deposit and friend shows her an ID. Well, she just flat out say ID is not necessary for deposit with a condescending tone. Without a comment from a comment from my friend, she continues with "no one deposits money to someone else's account", as if it was stupid to show ID. She could have just stopped as ID is not necessary. The tone and facial expression on her face indicate a lot of disrespect towards a customer. Maybe it was the color of his skin. Who know's!!! But, it was obvious the remarks came across as insulting. Friend express displeasure and she just brush him off with "have good day". As if she could careless about his feelings. Ask to see the manager and she claims to be one. Hard to believe with her behavior but if she is then this certain branch is to be avoided. I sure hope Regions see this and train their people with compassion and respect towards people especially bank members. Everyone deserves and should be treated with respect no matter the color of skin. Just saying!