we have several accounts at lakeshore savings bank and almost always meet with the branch manager…read moreat the snyder location he is the most helpful, wonderful employee. you are so fortunate to have him on your staff

Excellent customer service and great interest rates !! Conveniently located. Locally owned and…read moreoperated.

My family and I have been banking here since my parents moved to Buffalo before I was born. I went…read moreto Citizens for one year and immediately regretted it. For a college kid with a checking and savings account, you can't beat the service nor customer service. I have a hassle free checking account and a basic savings account. No charges unless my savings dips below 300 bucks. Best part of KeyBank are the tellers and managers. Big shout out to Frank Pieri, Lauren Zima, Andrew, Susanna, Judy, and Lisa. They always remember me and greet me like family. Only bummer about Keybank is that sometimes the ATMs are glitchy and don't accept my checks. I've found out the way to beat this is by ending the transaction and doing it a few more times. Usually that works. All in all, love love love my bank.

Worst and lier bank I'm going to cancel and open up new…read moreaccount tomorrow., please never open up account with fraudulent company. Worst manager on customer service

Visited RBC Royal Bank while in Welland. The atmosphere is standard for a bank branch, and the…read moreservice is reliable overall. This is a long-standing branch in the area, and it's been consistent over the years. That said, wait times can vary and at times be on the longer side, depending on how busy it gets. There are 2 ATMs available, which is convenient for quick transactions. Overall, a dependable local branch, just be prepared for possible wait times. Saluti.

This has been my mom's banking institution for... honestly, longer than anyone can remember. A very…read morelong time. Long enough that years ago she came home and announced, with complete confidence, "There's a girl at my bank who looks JUST LIKE YOU." Now, if you knew my mom, you'd know her powers of observation are... aspirational at best. She could see a barber pole and tell you it looks like someone she knows. So I filed this information away with a healthy dose of skepticism. Fast forward to modern times, where I now help manage a lot of her banking and have been coming into Summit regularly for about five years. I've met the supposed "look-alike" several times. Spoiler alert: she does not look like me. She's younger, taller, brunette, and shares exactly zero identifiable features with me. (My mom still insists. Recently she even tried to justify it by saying, "Well, she's lost some weight." I stared at her in silence until she realized what she'd just said and started laughing. So... there's that.) All that aside--this place is exceptional. Because of how warm, friendly, and genuinely "down-home" Summit feels, I eventually opened my own account here too, even though it's no longer convenient to our current location. And I will never close it. They know my mom the moment she walks in. When she fumbles for her ID, they let it slide because they truly know her. They ask how she's doing, remember details about her life, and treat her with patience, kindness, and respect. When I was buying a house, they gathered around to look at pictures, oohing and aahhhing in all the right places like proud friends--not just tellers behind a counter. This is one of those rare places where you feel seen and remembered. You matter here. And as a bonus? My alleged "look-alike" is also an avid reader, so we often end up chatting about books while I'm there--which somehow feels exactly right for a place like this. Exceptional service. Exceptional people. Completely worth going out of your way for.

Forget the bank go here. Rates are so reasonable and very much lower than a normal bank. Everyone…read morethere is very nice and helpful. The only bad thing is two people could not figure out my app and why I couldn't connect other than that, I absolutely recommend this credit union for all your needs.

This bank is horrible. They don't care about their customers AT ALL! I just deposited a check for…read moreover $6,000 which was denied the first time, ire-submitted using all the EXACT same info days later and many fees later n it was approved using the second deposit of course so they can justify helping ALL THE FEES and now they get to"HOLD"my funds for 2 BUSINESS days AND A TOTAL OF 4 WEEKEND DAYS..... OH AND MY ACTT SOMEHOW SHOWS I'M -$6,0000 FOR ALL THAT TIME!?!? I WILL NOT BANK HERE ANY MORE.

My mother in law has used this small credit union for years so it was an obvious choice for us when…read morewe moved. Plus we live near the main office, which is convenient. Staff is friendly. There's a little play area and books for kids, which I don't think I've seen at a bank before. The services meet our needs. So far so good. Between my satisfaction with Ontario Shores and our good experience with a credit union in another state, I can't imagine doing business with a corporate bank again.

All tellers and associate are friendly and make banking easy A+ in my book. Need more bank like…read morethis.

The upper management made an ABRUPT decision to just stop allowing us to use courtesy pay which…read morewe've had available to us for years. The staff provided NO NOTIFICATION TO US, we in turn had already used the courtesy fee to pay for our two utility bills to avoid a shut off. Meanwhile the upper mgmt was very aware of my husband's severe work related injury, which has left him with impaired mobility & unable to drive or work again. They stopped the courtesy pay without any notification causing us accrue more fees as the payments bounced.

Well, things aren't the same as they were years ago. I noticed a service charge every month which I…read morejust can't afford anymore $18. X 12 mo. = unreasonable now that I'm retired . Talked to one of the desk workers and let me tell you that she was one of the most amazing and knowledgeable employees I've come across in a long while. She listened to my concern and "fixed" it as to where I will no longer have to pay up. Thank you Esquire, you made my day!

Conveniently located in the Wegmans plaza, off of George Urban. All the time I have been banking…read morewith Keybank, I have never been inside. I do all my banking online, and only come here for the ATM. I have never had an issue with, depositing or receiving money. Lines have never been so long that, I felt inconvenienced.

I love this bank! I never have to wait in a long line. The tellers are always so friendly and…read morereally helpful when you have questions! The only downside is dealing with the Main Street traffic to get here.