Very friendly and intelligent repersentive that helped me on the phone to open a bank accountread more

A nice sized location with multiple machine inside, one providing USD cash, plus two machines at…read morethe drive-thru. Parking in here can be a bit chaotic and tough with the parking lot and access to get in here is not easy from Lundys Lane.

Been banking with them for 6 years travelled to my home branch to make deposit for an insurance…read moresettlement and they informed me of a hold I was picking up my new car next day asked to speak to manager I was visibly upset upon approaching me I knew the manager was judging me and she informed me there would b no help to clear the check when I called the customer service line they informed me it was at the branch managers discretion to do this and they couldn't understand why she do any due diligence by looking into the check she could have seen in my account that company had been collecting insurance for over a year the check contained my claim number she could've called the insurance u can't expect to know every company now a days but instead she treated me like a person trying to commit fraud I'd make another location ur home branch if you can this branch is judgemental I expressed that the day the funds would become available was a very traumatic day for me as it was anniversary of my daughter passing away, they didn't even bat an eye you go to ur home branch to do transactions like this I now live 4.5 hours away and have no car but they just couldn't look past my appearance to show me any kind of compassion. Horrible manager most likely leaving cibc all together after this treatment I coulda stayed in my town and waited the week to get the funds and save the money it took to get there and back and the travel time now I have to pay for a second trip to collect my car next week after the worst day of my life thanks cibc lundys lane for having zero compassion or competence.

I don't personally bank here but I use their ATM because they charge less for non-member use than…read moreany of the area's banks I've seen.

From the owner: Drive-up ATM 24/7 Night Drop Boxread more

I have been a customer at their Military rd branch for over 20 years - I am using it primarily as a…read more"brick and mortar" backup bank. Their people are generally nice and try to do their best. What really annoys me though is the problems with their ATM card. Everytime I am out of town the card will not work. I have complained multiple times and they have been unable to correct this problem.

Opened a cash back credit card in March, manager offered me a 200.00 credit after two months of…read moreusing it. Still haven't received it, its now July! Called Keybanks customer service several times, just keep getting passed around. Can't get a hold of anyone in power. Wasted several hours of my time ! They suck !

Nice clean and friendly staff. good location. easy access and safe secure . like the locationread more