I have been a customer at the Military Road location for 2 years. I opened a savings account to…read moretransfer money around from one type of investment to another. First of all, they held my money for 10 days,when the money was coming from a major institution, which cost me money. Then they released money without authorization from an account that didn't have the balance to support the transaction, because the prior auth had been revoked. They never verified that the electronically signed auth was in fact generated by me. Then, I could not flag the transaction, because they don't have flags for ACH or EFT transfers. Could not reach security or the branch which didn't open until 9 am. Literally, I might as well have my money under the mattress, it would be safer. In short, I can't get to my money but somebody else can, without any way to alert anyone to the fraud.

I came to this BOA location to get a notarized copy of document for a visa application. The online…read morebooking system showed no appointments available for the next few weeks, so I decided to walk in. I was told by a receptionist claiming herself to be a Notary Public that she can't do a notarized copy because notarization requires signature. She told me what I was looking for is a "certified copy" which didn't involve a signature. She told me I should go to UPS to get the "certified copy". I showed her the list of documents required by the embassy where it clearly stated "notarized copy" is needed. She still wouldn't do it and asked me to go to UPS to get the "certified copy". I gave up. Oh. Did I mention that all of these conversations happened while I was at the very front door without any privacy and people walking pass by constantly? I went to M&T bank later and got a notarized copy without any problem. I had to write "I certify that this is a true copy of the original document", dated, and signed. The Notary Public then signed and stamped. I was treated much nicer at M&T too. I was welcomed by two staff members. I had my own semi-private room while the notarization took place. I would never go to BOA for a notary service anymore. It's a completely waste of time and make you feel bad about yourself as if you are an idiot for not knowing the difference between a "certified copy" and a "notarized copy". Obviously, the person at BOA knows how to do a notarized copy as a Notary Public. Ironically, I am a "Preferred Rewards Gold Member" at BOA because it's where I kept my direct deposits in. I didn't use M&T bank as much as BOA. I probably should consider changing my primary banking account to M&T.

Carmen the Branch Manager was extremely helpful and welcoming when I came in. The staff was also…read moregreat with helping me get a check cashed and my new account. I appreciate them and will refer them to friends and colleagues. 1

3 stars for this large chain. I default chains to 3 stars as they must be A-OK to expand as they…read morehave. This is a fairly large size for a bank these days. We have a couple of tellers and a couple of bankers. There is atm machine. Parking is very minimal, but it is a private lot.

I don't personally bank here but I use their ATM because they charge less for non-member use than…read moreany of the area's banks I've seen.

From the owner: Drive-up ATM 24/7 Night Drop Boxread more

Very friendly and intelligent repersentive that helped me on the phone to open a bank accountread more

I have been a customer at their Military rd branch for over 20 years - I am using it primarily as a…read more"brick and mortar" backup bank. Their people are generally nice and try to do their best. What really annoys me though is the problems with their ATM card. Everytime I am out of town the card will not work. I have complained multiple times and they have been unable to correct this problem.

A nice sized location with multiple machine inside, one providing USD cash, plus two machines at…read morethe drive-thru. Parking in here can be a bit chaotic and tough with the parking lot and access to get in here is not easy from Lundys Lane.

Been banking with them for 6 years travelled to my home branch to make deposit for an insurance…read moresettlement and they informed me of a hold I was picking up my new car next day asked to speak to manager I was visibly upset upon approaching me I knew the manager was judging me and she informed me there would b no help to clear the check when I called the customer service line they informed me it was at the branch managers discretion to do this and they couldn't understand why she do any due diligence by looking into the check she could have seen in my account that company had been collecting insurance for over a year the check contained my claim number she could've called the insurance u can't expect to know every company now a days but instead she treated me like a person trying to commit fraud I'd make another location ur home branch if you can this branch is judgemental I expressed that the day the funds would become available was a very traumatic day for me as it was anniversary of my daughter passing away, they didn't even bat an eye you go to ur home branch to do transactions like this I now live 4.5 hours away and have no car but they just couldn't look past my appearance to show me any kind of compassion. Horrible manager most likely leaving cibc all together after this treatment I coulda stayed in my town and waited the week to get the funds and save the money it took to get there and back and the travel time now I have to pay for a second trip to collect my car next week after the worst day of my life thanks cibc lundys lane for having zero compassion or competence.

Located inside the Tops supermart plaza, you will come across this smaller Key bank. I only came…read morefor the atm and never been inside this particular bank. I find that this location is perfect because, there is not that many Key banks around Grand Island and Niagara falls area.

I recently moved back to WNY and the bank I've been with for the last 10 years doesn't have a local…read morebranch. So, I enrolled with KeyBank. I visited the local branch today and they resolved my question quickly. Great branch with very nice people. Chris has been exceptionally helpful with some others concerns I was experiencing with Key Bank. He quickly and professionally handled my requests. Again, today Chris today was a Superman. I drove off with my card in the atm and he quickly retrieved it for me. Go see Chris and he will take excellent care of you...

I walked in to make a six figure CD deposit, but asked them to use the restroom facility before we…read morestarted doing the paperwork. I was refused - MANAGER said they only had non-public restrooms. So I walked out all while telling them that they were against OSHA. If I were you, I'd find another bank -don't go to a bank that doesn't let you use the bathroom when you're giving them hundreds of thousands of your money to use. Don't go!

We started putting some money into their savings account which is at 2%. They opened this…read morenewly-built location in Niagara Falls recently. There are no teller cages here! Their tellers stand at small desks with a computer and a small printer. I have never taken out cash here so I am not sure where they would get that from. I asked for a deposit slip and was told they are not necessary! Is this a look into the future of what branch banks will be?

I have recently joined Greater Niagara , and I am so happy that I made this decision . Banking with…read morethis branch-located on Military Road has always been easy, and a pleasant experience . The staff are helpful and accomodating , the loan rates are great and they make the process as simple as possible . The Mission Statement : "To provide personalized quality financial services that meet the lifetime needs of you and your family ." I would say they succeed in doing so .

Been a customer here for 30 plus years. But, during this virus crisis the credit union closed down…read moreSaturdays, shut their lobby without notice at both locations indefinitely, stating their drive thru would be open all day, and then shut the drive thru, without notice, such that it was only open for 3 hours per day. In short, zero communications; scratch nota Inexcusable. If the workers are behind glass, and can control their environment, then they can be working, and there is no reason for less hours other than to accommodate themselves, certainly not to accommodate the customers. Banks are obviously a necessary business and there is no reason to believe that the normal hours of operation, always busy, would be less during a crisis. Frankly, I was glad for the time at home so I could research a new bank. This is not the first problem I've had, including transfers not going through on the web when they said they did, or holding checks for 7-10 days that should be known to clear in 3, for example. Add to this the next to nothing interest, which is the reason customers join the credit union to begin with, and you might as well kiss the entire notion of credit unions goodbye. When I applied for a car loan, and was accepted, I had to extend the application because the car wasn't ready yet, and at the last minute they refused to honor the rate that had been agreed to. So, I made a deal with someone else, in about 2 minutes. So, this is not service, nor exceptional, nor value oriented, let alone customer centric. The girls are nice, and many of them have been there for years (although that has all changed recently), but that's simply not enough to keep my business when the whole thing tanks when I need them the most.

Make sure you get a good relationship advisor to work with you and who has patience. Bank of…read moreAmerica is everywhere in the USA & globally, and has many of branches. Its hard to give reviews sometimes. So between a 3.5 & 4 is my rating!

Crazy long wait time for ONE teller with too much talking from customers. Needs to be a window so…read moreteller can cut it short and not engage in story time