Absolutely love working with these guys. They personally care about where you are in life and how…read morebest to apply their services so you get the biggest benefit. Being a credit union, you earn profit shares from having business with them. The more business the better and yes, you can have your mortgage with them. All the branches I've been in have the same atmosphere. Never had a problem with these guys and would happily promote them anywhere.

Very bad customer service in this Branch! Unfortunately my investors would run to another bank…read morebecause of the way they are dealing with people and non sense questions with no service in turn! Simple transactions Deposit and withdrawal there like a nightmare!

Banked with them for 40 years. They charge for everything, but offer absolutely no services in…read morereturn. I have good credit, an excellent job and they asked for a co-signor for a $5000 line of credit because they said my debt ratio is too high. It's 12% I will be changing banks.

Pretty decent as far as banks go, but they close at 5pm on weekdays and are closed Saturday and…read moreSunday. It would be nice if had some extended hours.

Fast convient banking on-site rbc atm. For fast cash withdrawls. Courteous friendly staff for all…read moreyour banking needs.

I've been dealing with this location for a few years now and this location is in the hub of…read moredowntown London. So it's busy with all clientele from all walks of life, most of them businesses from around the area and the people who hang around the Dundas and Richmond street area. It's easy to walk to, there is street parking, but it fills up fast, so your best bet is to either find parking and walk, take the bus or just walk there. I recently came in to apply for a mortgage with my boyfriend, and the representative who we were dealing with was quite new, so he had to ask for a lot of help, which is fine, I'd rather he ask for the help. We went a couple of times, and we were able to get a good 5 year fixed rate on a mortgage, they do match their rates with competitors. The tellers when you go to make a transaction are super friendly and nice. Very helpful and converse with you. They give you good advice, but they are in sales, so they do try and sell you on some things as well, so just be weary, it's part of their job. This location also has security guards posted inside and near the atms as well, because being a downtown location, they definitely need it. This was a great location to walk to and was close to work and a lot of downtown shops if you need to take a bit of cash out, talk to a financial adviser. They're hours are posted on the doors and they're not open on Sundays. The ATM is accessible from Dundas street and the best times to go are early in the morning and throughout the day, I wouldn't go at night.

I switched from TD to Royal Bank and I must say to save $2.00 a month on service charges. Royal…read moreBank has been a pain the ass ever since. TD Waterhouse is a much more robust and detailed design. Royal Bank is not living up to being part of the 5 major banks. How does the trading platform go down all the time during trading hours.