worst customer service ever.. call rbc to ask a question, got one answer, went ahead with what I…read moreneeded to do and then the tellers tell me something totally different. I think rbc goes out of its way to screw customers over any way they can.

Like most of the banks in Leduc (except the TD and Canadian Western Direct in Leduc Common) the…read moreCIBC Parking lot is very small and getting into and out of this bank, particularly during the week during business hours is a bit of a pain. There also isn't a drive through here. That being said I bank with PC Financial, which allows me to use CIBC bank machines (for withdrawals, and deposits) for free. I come to this bank to use the ATM from time to time. I used to be a CIBC customer, at this bank actually. A couple years ago I had a student account, which doesn't charge any account fees. Then during my 4 months of summer break (May-August) I noticed bank fees on my account. I went in to talk to someone at the bank. Me: I have bank fees on my account even though I have a student account. Bank Rep: Sorry you're not in school right now so we have to charge you account fees. Me: Okay, but I'm going back to school in September, and last year I wasn't charged account fees during my summer break. Bank Rep: Sorry nothing we can do. Me: Okay then I would like to close my account. So yes CIBC lost me as a customer because of a pretty stupid policy (which I understand wasn't the bank rep's fault), but I still come into this bank from time to time to use the ATM. It would be nice if this bank had a better parking lot or drive-thru, but there's not really any space for that. As a bank it's okay, considering I'm just using the ATM.

Last week I began the process of transferring my banking over to ATB from Scotia Bank, I have been…read morenothing but impressed throughout the entire process! I started off with my RRSP'S. Go visit Trevor Pahl, he is highly knowledgeable with investing and answered every single one if my questions on the spot. We explored all of the options and I am very confident in the portfolio that he recommended for me. Today I completed the process with opening a checking, saving and TFSA accounts. I met with Rachelle to complete this process, and again, she is very knowledgeable and helped me decide on the accounts that would work for me. Low monthly fee on the unlimited checking account and a free savings account. As an added bonus, I get $300 for opening an account with ATB and my mom will get $150 for referring me to them. Nothing wrong with free money!! Wonderful location, additional parking at the back of there is nothing left on main street, friendly and knowledgeable staff, and great hours! No complaints here and I'm excited to be a new customer!

From the owner: With $58.5 billion in assets, ATB Financial is an Alberta-built financial institution that is a…read morecatalyst for economic growth in our province. We got started in 1938 to help Albertans through tough economic times. Today, ATB Financial's more than 5,000 team members love to deliver exceptional experiences to nearly 800,000 clients through our many branches and agencies, our 24-hour Client Care Centre, four entrepreneur centres, and our digital banking options. ATB powers possibilities for our clients, Alberta and beyond.

I've been with them since they bought out Canada Trust. Service has gone down the tubes over the…read moreyears, and now with their password authentication service I have finally decided enough is enough and am moving to a new bank. They essentially require you to have a cell phone to receive security number texts with them to log in. Since when am I required to have, or even if I do have one, to provide them with a cell phone number? Believe it or not, there are people who do not have a cell phone. They do allow a voice mail system but doing that requires you to be a home, and it doesn't work most of the time. and what if you're not at home? I ended up being late on a payment to a credit card because of this. I was in the hospital trying to make a payment with my wife's phone, but because it's not a registered number I could not do so. I have complained but nothing changes. So goodbye TD. Done with you. Moving my savings account, my TSFA, my RRSP and my Trading account.

She was very friendly. Made me feel comfortable from the word hello. Was professional and genuinely…read moreexcited to help me out. Would recommend her anytime.

We have worked with Stephanie twice now in getting a mortgage, and we cant stress enough how…read moreamazing she is at her job. Stephanie does everything to get you the best rate while working within your means and insures the right mortgage for you. My wife and I recently moved from Edmonton to Toronto and were worried about being able to buy around the GTA, but we had full confidence that Stephanie would get us the financing we needed to get us back in the market. She truly cares about what is best for her clients and makes you feel comfortable with the big life decision that is buying a home. 100% recommend Stephanie to anyone looking for a mortgage broker that cares about making the mortgage process a worry free experience!