We did loads of research before getting my wife her new Pride Victory LX Sport. When I took the simple step of providing my email address for a special discount code, Scooter Direct had the best price, hands down. All dealers were also offering "free" accessories for ordering from them and on this count, Scooter Direct was right for us. The basket and cup holder were exactly what we wanted. I added a weather cover and within 4 days we had boxes in the driveway. This was an online deal so customer service is not something you get much of, by nature of the deal. But as it turned out, I needed some help understanding a feature. Russell was so helpful. He answered my question, but then he asked if I was going to need a carrier (good salesmanship, but also very helpful). Turns out I didn't understand that I needed a folding ramp. I'd have made a huge mistake if he hadn't helped me. I didn't buy his (although now I wish I had), but the customer service aspect of the exchange was invaluable. Based on my single purchase, I highly recommend Scooter Direct. read more

Ordered acc's and never received! $500 battery never received! but still got charged for it, told business about it to no avail.

Purchased a Hippocampe beach/all-terrain wheelchair through Scooter Direct. Great price and very responsive customer service. A minor glitch with with UPS shipping, but Scooter Direct took immediate steps to fix the situation. Wheel chair arrived and was as described - great purchase, no regrets - would buy from Scooter Direct again! read more

Got the best deal around. Searched the entire internet and no one could beat their prices. And the owner is terrific to work with, not pushy at all. What was so amazing was how fast it came - 2 days! The scooter is beautiful, the vented canopy is very stylish, and the "dashboard" as my mom calls it is very easy for her to understand. She can't wait to try it out. Russell was also able to get me a canopy and batteries for my now-extinct Chauffeur (2002) 350, so we will be riding together. Get the best deal possible at Scooter Direct, and the nicest people to help you out! read more

Just purchased a GoGo Sport from Russell at Scooter Direct. Great guy to work with. He answered all my questions and helped me chose the right model. Ordered it on a Thursday and it was at my door 2 days later on Sat. Unpacked it and charged the battery for 48 hrs and then took it for a test drive. It is running like a charm and I couldn't be happier. Nobody in my area could come anywhere close to his price. I would highly recommend buying anything you need from Scooter Direct. read more

Ordered a new remote and mother board for my scooter. When I received the items, they had also included a wiring harness that I didn't order. The new remote cured the problem. When I called to arrange return of the mother board (still in the un-opened bag) I was told that they don't accept parts for return. Getting ready to contact BBB read more