So, I was looking for tires for my mobility scooter today and called Scooter City, the person who answered the phone said they were very busy and asked if they could call me back, I said sure and gave her my info. I waiter all day for a call, nothing! last time I call this place!!! read more

If I could I would give 0 stars I am very unsatisfied with my experience I came here just to change a tire for a electric scooter and I called other places and they said it would be between 50-100$ and they said they were going to charge me 259$! For what just to change a little tire and that was way too much so I went somewhere else and they said 79$ and that is a very reasonable price but 259! No way that is way too much and when I first went there they said let me look at the scooter to see if the tire or the tube is popped and I said ok and they said I will call you when we know which one and then we will ask if you would like to do it and then to charge you and after they told me that I said okay and after they called me and told me 259 and I said that is very overpriced and when I went to go pick it up they told me I have to pay 89$ because they had to look at my scooter to see what is wrong and they never told me anything about charging me for just looking at my scooter! And I got very mad because I was getting scammed and they were trying to take money from me and I argued with them and after a while I finally showed them that I am not just giving them money and I didn't have to pay and when I first went there the environment was very bad and when I went to go pick up my scooter it was just in the front left and it was literally left broken they opened it and didn't put it back together and that is very messed up I am very upset and angry with my experience DO NOT GO HERE read more

Scooter City not only sells mobility scooters but also buys pre-owned scooters for resale. I talked to a pleasant lady named Dawn on the phone who told me her employer would buy my scooter based on my description, which was that it was in excellent shape but the charger and key were missing. She offered me $200 for it (new, it is approximately $4000.) I tried to negotiate for $250 but she was adamant that the owner "was firm" at $200. I agreed. When their employee, John, arrived to pick the scooter up he presented me with a signed invoice with the payment shown as $200. However that amount was crossed out and $150 was hand-written beside it! Now, John was telling me that the owner, Vince, was "firm on" $150! Nothing had changed in regard to the condition of the scooter between the time I spoke to Dawn and the time John arrived. Also, the agreement was that John was to pay by etransfer. I waited about 15 minutes for it to go through. In the meantime Vince phoned and wanted me to let John load the scooter on the truck before the etransfer went through! Fortunately it never did, which gave me enough time to decide to keep the scooter and sell it on Craigslist instead Very shady, dishonest and unethical business practices in my opinion! Did I mention that I am a senior on a pension? read more

Needed a powerchair for my dad. Went to the store and they showed us a "used" chair for $2800. Seemed like a good deal compared to the prices for new chairs and was in good shape. Purchased it and my dad used it for about six months before he was no longer able to navigate safely. Called Scooter City back to ask about re-sale or consignment, or whatever they do. They offered me $200. I was sure I had heard wrong. But no. Knowing full well that they regularly sell used products and that they charge a premium on them (supposedly because of the six month warantee) it makes me wonder if they paid some poor senior or disabled person a mere $200 for the scooter they sold me for $2800. That's a 1400% markup. Shame on you! read more

I rented a mobility scooter to take on an Alaska cruise. From initial phone call to delivery & pick up all my experiences with Scooter City Coquitlam were very professional and helpful. The scooter worked very well for me and was a sanity saver on the ship. Dawn & Jon especially were a delight to work with. I will return to this business. read more

Last August, I got hit by a car while in my mobility scooter. The car wasn't going fast since it pulled out of a stop sign and didn't look in my direction before it hit me. After the accident, the battery drained fast. The batteries were replaced as part of the ICBC settlement. After the batteries were installed, they returned the scooter to me but didn't give any instructions about what I should've done to condition the batteries. When I noticed right away that according to the battery gauge, the battery was draining fast, I called Scooter City. Pam was the person with whom I was in contact. She told me I needed to charge it fully ten times, and it should be all good after that. I did exactly what she told me. It didn't get better. I charged it ten more times. It didn't get better. Ten more times. Nothing. To be honest, I didn't want to bug Pam so much. But I wanted my battery to work too. I called Pam back and told her that the battery was draining much faster than it should be. She had it picked up. She called me back and told me that she had it tested, the battery is fine. She said it must be something that I'm doing. Maybe it's because I'm charging it in the garage. Yeah, maybe it is, I said. So I parked it inside my house. I plugged it where my water boiler is plugged in. Alas, it was still draining the same way. I could go to the Dollar Tree, which is 2 km from my house, and back, and the scooter would be almost dead. 4 km. That's it for the range. Definitely not 30 km. But I put up with it. A month ago, my scooter tipped backward on my ramp, 3 times before I learned my lesson to weigh it down with bricks on the front. The third time it tipped, it also tipped sideways. I called Pam to see if it needed to be taken in to have a look at for any reason. She said that it should because maybe the wires in the battery might be loose. Leslie was supposed to pick it up, but instead of doing that, she first opened the seat to take a look at the battery. She inspected the battery, said it looked okay, and closed it. She said she didn't need to take it in because it looked fine. However, the couple weeks after she left, things only got much worse. In the last week, the battery drained bars per second unless I went more slowly. I called Pam on Wednesday. As soon as she got on the line, she said, "You should be speaking to Chris. I'm semi-retired." I thought to myself, "Why is she telling me this? How is relevant to me? I mean, she's working now, so..." Not professional, in my opinion. Anyway, she barely listened to me before quickly telling me they would be picking up my scooter the next morning. Yesterday, another woman from Scooter City called me and told me as soon as I answered that my batteries were dead and that I had to pay $430 to install new batteries. As soon as I started to push back because I wanted to discuss all the trouble I've been having since September, she told me to hold and put Pam on the line. Then Pam brought up the test that was done in December. I asked her to go back and describe the events that transpired in December. She said that when the scooter came in, both batteries had failed when they started the test. I said, "So right away, both batteries failed, even though I gave them to you on a full charge?" She said yes. I said, "So right away, shouldn't that be a red flag? Doesn't that tell you that they're defective then? Because I charged them like you asked me to, and right away, they failed." She told me that wasn't the point. I let her continue. She told me the mechanics charged it for two hours and brought it up to 8 more percent. They got it up to a percentage they were satisfied with, a percentage that passed. I remember Leslie leaving me with a piece of paper that was supposed to prove to me that the batteries were hunky dory. I told Pam that that's not fine to me. What that tells me is that they plugged the machine in to satisfy their need to tell me that it was fine. But when I use it, it's not fine. The battery always drained too fast. Pam kept telling me, "That's not the point." I was getting more and more enraged at her saying that. Because that was EXACTLY the point. And the customer was never more right, in this case. Her test is useless against real-life use. But she wouldn't budge. This is what she ended up telling me: "I'm afraid to sell these batteries to you." Why? Because in the end she was gas lighting me. The failed batteries were MY FAULT, she told me. Yup. She said that my house and my electricity were to blame for the failed batteries. Then she started tastelessly joking. "I don't want to have you spend $430 every three weeks. Or maybe I should have you spend $430 every three weeks. Hahaha." Yeah, I don't think that's funny. I told her that I rely on this thing to do things in life, especially for my family. I don't recommend Scooter City until Pam fully retires. read more

I have been a customer of scooter city for more than a decade. Over that time they have done a good job of matching scooters/electric chairs to my evolving needs. They just sell scooters & electric wheelchairs so they know their products. I have had excellent customer service and they come to me! Promptly when necessary. I like supporting a small family business with friendly staff. I have recommended them to others and when I have followed up with those folks, they have been pleased with their scooters and with scooter city. Susan G Pitt Meadows read more

We called for service for our electric scooter and the very lovely lady walked us through repairs that we did over the phone and it now runs perfectly!!!! read more

Hi my name. Is Larry my insurance bot me a top of the line scotter I only have it less than six months I went two the corner store and the scotter froze I called scotter city and told them what happened and that it thru me on the road thay said I will pick it up and let you know so thay phone me and said it was a cencer on the new model and I asked if this could happen again thay said yes it is protecting the moter I said I was not going fast and it stoped thay said thay would disconect it I said that there is a reson why it has it thay said it protects the moter it heart my ribs I ask them to ask the manifacher and thay said thay will take this off i said there is arezon why it is on there I want a other scotter thay said no I you have a custermere un happy and every four years buys a other one from his insurance at seven thousand dallorswhy are thay not standing behind there product is a has a three year warranty custermere service is very inportent I am dieabetic and lost part of my foot thank you read more

Terrible and dishonest Let's start with the first meeting with John-very lackadaisical attitude and even said their sales staff aren't the hardest workers! He didn't know the product very well as he struggled to show us how to put it together and then gave us contradictory information from the hand out he gave us. We went in on a Tuesday and said we'd come back Friday on 3 separate occasions so when he called the next day and said "so you'll be in tomorrow?" I corrected him once again to let him know Friday. I asked the price and he gave me full MSRP. I did some online looking and had 3 prices to look at so we could negotiate price We go in Friday and mention that this is the most expensive we've seen. Christine tells us that if we buy online, our insurance wouldn't cover it...?? I asked why and her explanation was "those places dont have stores" I explained that Scooter Country does have a store to which she looked like a deer in the headlights. Her next statement was again that insurance companies won't cover it because there's nowhere to get it repaired so I asked if she's saying there would be no warranty?? She replied that she couldn't talk about that...??? Then why mention it? There was no interest in negotiation at all which was sad. The other thing we noticed was all the items that were on sale 2 days before were no longer on sale...very odd timing as it was amid week discontinuance of a special?? Don't waste your time or money. You will not be treated like a person read more

Thank you Christine for all your patience and help in selecting a scooter that was just right for me. Your service was top notch. The price was great and the warranty service is very impressive. Thank you to Greg for his patience is getting me familiar with the scooter after delivery. I would not hesitate to recommend your shop to others. Pat read more

After researching many makes and models of all weather mobility scooter on line and compering prices, I visited Scooter City and was very impressed by the Karma KS 848 because it offer more power greater speed and range than most competing makes, I negotiated a good price and have been very pleased with the performance of the unit and the service by Scooter City. I appreciate their pick-up and delivery when services are required.. read more