I am one of those people who wears an actual watch and was challenged to find a band replacement…read more Yelp listed this as one of the few businesses in the Short Pump area, so I stopped in. It was a little odd that you had to get buzzed in, but for a jewelry repair shop in a strip mall, close to a highway exit, I understand the extra precautions taken. Customers wait in line to be assisted by someone. My wait was no more than 10 minutes. The woman promptly offered me a few choices and replaced my watch band in about 5 minutes. While this shop seems to handle more expensive jewelry repairs, it's nice to know that I can get replacement bands here as well.

I took my watch to this location for a new battery. It is in a mall area with plenty of parking…read more It is a little odd set up with the entrance where they buzz you in, but they were very nice and efficient. I got my watch battery replaced at a good price and it has been working well. I could have gotten it back that day but i needed to go somewhere else so I got it the next day.. no issues. I will use them again for watch issues.

Wonderful service. I had a piece of jewelry that needed some work and they did a great job…read more Friendly! Would definitely use again.

Easy to work with and did a great job on altering my necklace. Friendly staff. Thank you!read more

Love my grillz. Didn't take long to make them...got them in a little over a week. Very pleased…read more They listened to what I said I wanted and designed something better!

If you go here, weigh your jewelry! I brought my chain in for repair & when I got it back, it was…read moredrastically underweight. Make sure they're actually repairing YOUR chain & not swapping it out with smaller mm or size. Weigh your jewelry before you drop it off & bring a scale to weigh it in store when you pick it up! Words of advice from my jeweler!

I needed to get my engagement ring appraised for insurance reasons and was told by where we got my…read morering (Emily Warden) to come to Richmond Jewelers. I brought it in and they told me it would take about a week and they were done appraising it in about a day. I think it helped that I had all the paperwork that mentioned what kind of stones and metals were used in my ring. When I brought the ring in, I was helped immediately and given a yellow piece of paper to bring in when I returned. They asked for my full legal name and address. They gave me a call when they were done. When I returned, I showed the slip, got my ring back, and an appraisal sheet. They had me review the sheet to make sure everything was written correctly before getting the Appraiser's signature. This cost me $90, which after some research seemed to be the cheapest and most affordable cost for an engagement ring appraisal. It's a tiny shop with Carytown style parallel parking out front. The only downside about this shop is that it smells like cigarettes, but I was in and out of there so quickly this didn't affect my experience. Plus I got great service! I highly recommend visiting.

Needed batteries in my watches replaced and this is the closest place to me. It's one of those…read morethings - not many people need this service anymore but what a crime if they all go away.. They have a good selection of jewelry on display. But since I was on a mission I didn't pay too much attention. They service is friendly and they replaced the two batteries in 10 min time while I waited. I think the price is fair and they worked very fast. Definitely recommended!

Buying an engagement ring, which represents the love you share with someone (not to mention that…read moreyou will wear it for the rest of your life), is personal. You don't want to get it wrong, and having the right team to help you is essential. My fiancé and I went to diamonds direct because of their huge selection and ended up finding not just the perfect ring, but a FANTASTIC sales person (Larisa) to guide us through the process. Larisa was patient, informative, kind, engaging. She never pressured us to make a decision and when we came beck (three times) to look at the final selections, she remembered everything about us and knew exactly which rings to pull- without hesitation. The ring was originally set in white gold and we wanted platinum. DD contacted the designer and had a platinum setting made and shipped. Once they set the diamond in the new setting, they made absolutely sure it was exactly the way the initial setting looked. My happiness and satisfaction were their priority. Larisa was involved in the process, which truly demonstrates her professionalism and desire to have a satisfied customer. (She makes us feel more like friends than customers). Diamonds Direct hands down offers the best selection and warrantee around (we did look at other jewelers- Finks and Schwarzschild's, which had a fraction of the selection). The customer service is top notch. Larisa is amazing. THANK YOU Larisa and Diamonds Direct!

We had two pieces of jewelry worked on/repaired, one ring that we purchased at Diamonds Direct…read moreRichmond for resize, and a ring that we owned and brought in for repair. Both items were repaired/resized perfectly. Thank you. The real star of the show was their representative Kimary Bourett. She was courteous and professional and answered all of our questions and got our items back to us in a timely manner and completed perfectly. She personally called us when the work on our rings was completed and they were ready for pick up and assisted us through the entire process with care. Thank you, Kimary.

I had my watch battery replaced and band adjusted and attached. The shop looks great, and the…read morecustom jewelry on display is very cool.

This place is wonderful. I had an antique gold ring from my mother, that needed to be repaired, so…read morethat I could pass it down to my daughter on her special occasion. They did a fantastic job!! Their workmanship on this piece was amazing. I am so pleased. The price was very reasonable too. They also have a wonderful selection of one-of-a-kind jewelry items, designed and created in-house. Wonderful place. You can definitely trust this jeweler with your prized jewelry pieces.

Owner was very easy to work with. I had him resize 3 rings for me and they came out perfect! And he…read morecleaned them as well. Super nice guy and very knowledgeable and professional. I will be going back to see him next week with a couple of broken bracelets I need repaired.

These people really know the jewelry business. The store is very clean and well stocked. The…read moreattendant was very kind, caring and professional. I highly recommend.

I have been going to this jewelry store since it opened and always enjoyed my visits. However,…read moretwice recently I have run into an employee whose name I cannot recall. She has a wealth of tattoos and is blonde. She made me feel unwelcome the first time that I dealt with her and I thought perhaps she was just having a bad day. Unfortunately I went in again today and was not asking for anything out of the ordinary, but was treated almost rudely by her. Because of her attitude I mentioned that I can always go to other jewelry stores. And she suggested that I do that. This is certainly not my idea of acceptable customer service. This is such a shame because the woman who makes the jewelry is delightful and the pieces they have there are wonderful. Nevertheless, until I know this clerk isn't there any longer, or I can figure out when she's not working, I will not darken the door.

This is my favorite local jewelry store and I have bought a lot of my earrings there. I also got a…read morering as a gift from years ago that I treasure. Highly recommend their products and selection! However, the last time I was there a couple months ago, the store smelled very strongly of marijuana. It is possible a customer before me carried in the scent but it was strong enough to make me nauseous. That is the only bad shopping experience I have had but it has decreased my desire to shop there.

They won't call me back. I've left 3 messages. I filled out the online form 3 times. Maybe they…read morewent out of business.

I made an appointment the day before. I showed up and the door was locked. That made sense but when…read moreI rang the Ring doorbell there was no answer. I tried several times. I also called numerous times. After 30 minutes I gave up.

Fink's in Short Pump delivers an exceptional luxury experience. I recently attended their "TAG…read moreHeuer x Porsche" event, and it exceeded every expectation. The atmosphere was incredible -- great food, excellent drinks, and a surprisingly immersive experience with TAG Heuer watchmakers on-site demonstrating movements and explaining the craftsmanship behind each piece. It was a genuinely impressive event for anyone who appreciates engineering and design. I also want to highlight Patrick, who has been fantastic from the moment we first met. He is extremely knowledgeable, approachable, and genuinely enthusiastic about helping customers learn the watch world. Thanks to him, I had an outstanding experience purchasing my TAG Heuer Aquaracer GMT during the event. He made the entire process effortless, informative, and enjoyable. I've already told several fellow car collectors that "we officially have a watch guy now," and I've referred multiple people to Patrick because the level of service he provides is rare. If you're looking for top-tier watches and truly exceptional customer service, do yourself a favor and go see Patrick at Fink's. He's the best in the business.

When you walk into a retail business selling high-end products, there should be at least a basic…read morelevel of customer engagement. After standing patiently by the watch display, multiple employees passed by without even acknowledging us. Even after requesting assistance, no sales associate ever responded, and we ultimately left without making a purchase. The two stars reflect the interior quality of the store, which was well done--but that alone does not matter if customers cannot get the assistance needed to actually buy something.