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    Schwarzschild

    3.9 (20 reviews)
    Ultra High-EndJewelry, Watches, Jewelry Repair

    Services - Schwarzschild

    Jewelry repair

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    2 years ago

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    4 years ago

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    7 years ago

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    10 years ago

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    6 years ago

    The Schwarzchild staff went out of their way to make this right. Will definitely be back.

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    8 years ago

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    Richmond Jewelers - Display area

    Richmond Jewelers

    (56 reviews)

    $$

    Carytown

    I needed to get my engagement ring appraised for insurance reasons and was told by where we got my…read morering (Emily Warden) to come to Richmond Jewelers. I brought it in and they told me it would take about a week and they were done appraising it in about a day. I think it helped that I had all the paperwork that mentioned what kind of stones and metals were used in my ring. When I brought the ring in, I was helped immediately and given a yellow piece of paper to bring in when I returned. They asked for my full legal name and address. They gave me a call when they were done. When I returned, I showed the slip, got my ring back, and an appraisal sheet. They had me review the sheet to make sure everything was written correctly before getting the Appraiser's signature. This cost me $90, which after some research seemed to be the cheapest and most affordable cost for an engagement ring appraisal. It's a tiny shop with Carytown style parallel parking out front. The only downside about this shop is that it smells like cigarettes, but I was in and out of there so quickly this didn't affect my experience. Plus I got great service! I highly recommend visiting.

    Needed batteries in my watches replaced and this is the closest place to me. It's one of those…read morethings - not many people need this service anymore but what a crime if they all go away.. They have a good selection of jewelry on display. But since I was on a mission I didn't pay too much attention. They service is friendly and they replaced the two batteries in 10 min time while I waited. I think the price is fair and they worked very fast. Definitely recommended!

    Diamonds Direct

    Diamonds Direct

    (42 reviews)

    $$$

    Buying an engagement ring, which represents the love you share with someone (not to mention that…read moreyou will wear it for the rest of your life), is personal. You don't want to get it wrong, and having the right team to help you is essential. My fiancé and I went to diamonds direct because of their huge selection and ended up finding not just the perfect ring, but a FANTASTIC sales person (Larisa) to guide us through the process. Larisa was patient, informative, kind, engaging. She never pressured us to make a decision and when we came beck (three times) to look at the final selections, she remembered everything about us and knew exactly which rings to pull- without hesitation. The ring was originally set in white gold and we wanted platinum. DD contacted the designer and had a platinum setting made and shipped. Once they set the diamond in the new setting, they made absolutely sure it was exactly the way the initial setting looked. My happiness and satisfaction were their priority. Larisa was involved in the process, which truly demonstrates her professionalism and desire to have a satisfied customer. (She makes us feel more like friends than customers). Diamonds Direct hands down offers the best selection and warrantee around (we did look at other jewelers- Finks and Schwarzschild's, which had a fraction of the selection). The customer service is top notch. Larisa is amazing. THANK YOU Larisa and Diamonds Direct!

    We had two pieces of jewelry worked on/repaired, one ring that we purchased at Diamonds Direct…read moreRichmond for resize, and a ring that we owned and brought in for repair. Both items were repaired/resized perfectly. Thank you. The real star of the show was their representative Kimary Bourett. She was courteous and professional and answered all of our questions and got our items back to us in a timely manner and completed perfectly. She personally called us when the work on our rings was completed and they were ready for pick up and assisted us through the entire process with care. Thank you, Kimary.

    Fink's Jewelers

    Fink's Jewelers

    (32 reviews)

    $$$

    Fink's in Short Pump delivers an exceptional luxury experience. I recently attended their "TAG…read moreHeuer x Porsche" event, and it exceeded every expectation. The atmosphere was incredible -- great food, excellent drinks, and a surprisingly immersive experience with TAG Heuer watchmakers on-site demonstrating movements and explaining the craftsmanship behind each piece. It was a genuinely impressive event for anyone who appreciates engineering and design. I also want to highlight Patrick, who has been fantastic from the moment we first met. He is extremely knowledgeable, approachable, and genuinely enthusiastic about helping customers learn the watch world. Thanks to him, I had an outstanding experience purchasing my TAG Heuer Aquaracer GMT during the event. He made the entire process effortless, informative, and enjoyable. I've already told several fellow car collectors that "we officially have a watch guy now," and I've referred multiple people to Patrick because the level of service he provides is rare. If you're looking for top-tier watches and truly exceptional customer service, do yourself a favor and go see Patrick at Fink's. He's the best in the business.

    When you walk into a retail business selling high-end products, there should be at least a basic…read morelevel of customer engagement. After standing patiently by the watch display, multiple employees passed by without even acknowledging us. Even after requesting assistance, no sales associate ever responded, and we ultimately left without making a purchase. The two stars reflect the interior quality of the store, which was well done--but that alone does not matter if customers cannot get the assistance needed to actually buy something.

    Schwarzschild - jewelry - Updated May 2026

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