Please let this be a WARNING to all future tenants. I know it's hard to find housing in this town,…read morebut please do not rent from RE 831! The owner Suzie does not think of you as a person you are just a pocketbook to her. I lived in my apartment for five years and it was so sad to see neighbors come and go so frequently due to the yearly 10% rent increase. I have plenty of stories about Suzie and her employee Lisa acting as though they are beyond superior to me and my other neighbors. Stories Including the owners coming onto my property and going inside without asking, I know a few past tenants that have had to take her to small claims. But here is my doozy of a story. Buckle up because it's a good one, I have attached screenshots of emails of proof of this happening. When I moved in one of my neighbors that I had shared a wall with were sadly using drugs heavily, and there was a lot of domestic violence going on. They eventually moved out. About a week later after them moving out , I heard and saw one of the old tenants coming and going showering and bringing people over in the middle of the night while the house was empty. I called the police and emailed Suzie about this multiple times and in her emails she states that she DOUBTS I am hearing and seeing this man coming and going in the middle of the night to an empty house and squatting. Let me tell you, I spoke to him one of the mornings when he was leaving, I have video of him coming and going, and yes, I had made two police reports about this. She still "doubted" that I was seeing and hearing him. I was concerned for my neighbors safety and myself. I was shocked at the carelessness and heartless manner that Suzie was handling the situation. I'm just beyond words that people like her even exist on this planet, so please , if you want to be treated like a human being and that your concerns and money mattertake my story as a warning and do not rent from RE 831. Edit : After posting my original review above, I decided I wanted to add the screenshots of Susie and Lisa trying to cover their steps after admitting that the owners had come into my apartment with no prior communication. Mind you, they came into my apartment while I was moving out. The screenshots for this incident are from my email with the little moon symbol so you don't get confused of the two events. Sorry if they are posting out of order! Also, my building was falling apart! The termites are running rampant in this building, and Susie was notified of this matter multiple times and nothing has been done. You can hear rodents running through the walls, my light fixture stopped working because I believe rats probably ate through the wiring in my ceiling. The only time you'll ever see Susie is when she zooms up the driveway in her Porsche Cayenne to collect change from the washer and dryer that barely even works.

They were within your guided hours. Opinions have nothing to do with your company's poor service…read moreand experience. Happy to never do business from you. lol I see you still haven't rented out the place either they must read the reviews and how you seem to always have an excuse and a reason for your terrible service. The place still vacant speaks for its self. Suite yourself if you want to keep going.

Horrible experience and terrible customer service! We stayed and the Manresa Meadows property which…read moreis dog friendly. The dogs got so many ticks and the ticks made it into the house. My husband got a tick bite. Kitchen was not clean or up to day. Called to complain and also wrote a letter and never got a response. I thought they would offer something for all the stress I went through! Never again useing this management service.

It's with great appreciation that I share this review of Jo Ellen Smith at Bailey Properties. 3…read moreyears ago I was searching for a rental property near the beach. Based on her experience and reputation she was able to find a great opportunity two blocks from the beach and I bought the house prior to the MLS listing and bidding frenzy. After some repairs were completed I secured a long term renter who just renewed for a third year. In the current market of 2020 it would be impossible to find a similar opportunity, and I applaud Jo Ellen for her foresight and experience.

Had an unfortunate experience during my move-out process after my landlord changed property…read moremanagement companies and Rasmussen took over handling the transition. During a disagreement regarding move-out expectations, I did not feel the communication was handled in a calm or professional manner. Due to the interaction, I felt it was necessary to contact the landlord directly and have a third party involved to help complete the process. I was surprised by the difference in communication style, as previous interactions in other settings had been more composed and professional. I understand move-out situations can involve differing expectations and interests. My hope is simply that all residents are treated with professionalism, respect, and calm communication throughout the process, especially in a small community.

I have been working with Dana for more than five years. We own a townhouse in the area that we rent…read moreout long-term, and Dana has always helped us find the right tenants. She is professional, reliable, responsive, and hardworking. Every time we need to find new tenants, we confidently return to her because we know she will do an excellent job. This time, I had a tight deadline before traveling overseas, and Dana went above and beyond to make sure everything was taken care of before I left. She even continued to assist me while I was out of the country, making the entire process smooth and stress-free. I highly recommend Dana to anyone looking for a knowledgeable, dedicated, and trustworthy real estate professional.

Rob represented me as a buyer. I didn't get exactly what I was looking for but instead I got…read moreexactly what I wanted. Realtor recommendations might come a dime a dozen but what makes Rob Ross stand out is that he is a true conduit for what you want. He is diligent with the tasks you need him for and respectful of your desires even when what you are asking for might be unorthodox to the real estate world. For example, I made a couple offers that were probably laughable low but he followed through with them and gave them the legitimacy which led to good bargaining. Also, there were some houses I was interested in that were not conventional and Rob went through the appropriate effort to find ways where I could have a valid position to get them. ( For instance a 203k FHA loan offer. ) These are strange market times and Santa Cruz is a strange housing market in general. There were a few times when I wish that Rob would just give me the right number to offer etc.. but he was good about not being a direct market influence on my pricing and instead pulling from me what I actually felt I wanted to pay for a property. All the while offering advice that he and his family has gained over their years of being active members in both the real estate and rental markets in Santa Cruz. This is a huge bonus for buying, where you need to know if you are buying an investment or just a place to live. Additionally, he knows exactly what paperwork to unearth to make sure everything is on the up and up. What earns Rob the fifth star is that he hasn't abandoned me now that we've gone through my transaction. He continues to check in on my needs and is a trustworthy e-mail correspondent when I have homeowner questions, recommending quality professionals and giving me an idea of what to pay so I don't have to learn by being a sucker. All in all, I'm very happy and will use Rob again when it's time for my next real estate action.

We just purchased our first home with Rob as our real estate agent and were impressed at every step…read morealong the way. Rob's deep understanding of the market and good relationships with other agents allowed us to succeed in getting the home we were looking for in this competitive Santa Cruz area. His great communication skills, professionalism and responsiveness helped us to manage the ups and downs of the home buying experience. We would recommend Rob Ross and his team to anyone looking to buy a property. Buying a home can be a stressful experience at times and having an agent with integrity that you can count on to represent both your interests and your values makes all the difference. Whether developing bidding strategies on competitive properties, trying to navigate short sales, or understand the potential of fixer uppers Rob was always on top of the situation and able to help us understand our options. We ended up getting one of our favorite properties even after being out bid because Rob took the time to follow up with the selling agent and make sure we were in position when the original high bidder deal fell apart. Rob also walked us through the county assessor and city planning office on multiple properties to help us ensure that we were getting the property we thought we were and what potential restrictions there would be. On top of Rob's expertise and ability to deliver results he's also a really nice guy. He's a devoted father who makes it to his kid's soccer games and works with his parents in the family business. He's a great listener and took the time to understand our family and what we were really looking for in a home. He's a great communicator, always helping us to understand our options and how the real estate market works. He's very responsive, answering technical questions and calming frayed nerves in a timely fashion over text, email, telephone and in person. Thanks Rob for helping us to find a wonderful home and giving us an education to last a life time about real estate!

I highly recommend Janet. I've worked with her twice and appreciate her extensive knowledge of the…read morearea and negotiation skills. I felt supported through the process and would 100% work with her again. Thanks Janet!

Regarding our experience with Janet Romanowski, who is affiliated with David Lyng Realty, we have…read moreonly the most positive things to say about every phase of our partnership. Working with an experienced realtor like Janet gives you such peace of mind from the very first meeting, starting with pricing, home preparation, gorgeous staging, and her market knowledge, which is always current. Because we moved out of state before closing, the care she provided to our home during open houses and the entire time in between when we were not there, was exceptional. Most importantly, was her knowledge of the history of Pasatiempo, current market data, her marketing expertise on all the positive aspects of the community, in addition to the positioning of our own home. We always knew we were in the best hands with Janet. Finally, she earned our complete respect and awe throughout our home sale journey, and we cannot recommend her highly enough. She was right by our side every step of the way (her great sense of humor intact), and we are truly so grateful. Thank you, Janet!

Working with Turiya has been the most exceptional real estate experience we've ever had. She is,…read morewithout question, the most detail‑oriented, passionate, patient, and dedicated agent we've worked with -- and she completely changed the course of our home‑buying journey. This was the first home my husband and I purchased together as a married couple, and we came into the process feeling discouraged and uncertain. Before meeting Turiya, we had started to believe that finding a home we truly loved in Santa Cruz County just wasn't possible -- we were even considering moving out of state. From the moment we began working with her, everything changed. Turiya took the time to fully understand who we are, what mattered to us, and what "home" really meant for our family. She listened deeply, guided us thoughtfully, and never once let us lose hope. Her passion for her work shines through in every interaction; she treats her clients with a level of care, attention, and commitment that is truly rare. Thanks to her persistence, expertise, and belief in us, we found our dream home -- something we genuinely thought might never happen. We are forever grateful for her support and the way she cared for us throughout this journey. She doesn't just help you buy a house -- she helps you build the life you want, and she does it with heart. We cannot recommend Turiya highly enough. She is extraordinary.

Turiya Blanchette - Christie's International Real Estate Sereno…read more© You want your deal run right? You want your chances fair? Meet Turiya Blanchette And you're a lucky fella! Folks if you're interested in real estate anywhere in the Santa Cruz area, you can't do better than have Turiya representing you! Her level of high professionalism and integrity is incredible! Her dedication to your business goes far above & beyond your wildest expectations! In a world where others might drop the ball, Turiya goes an extra mile for you! That's the Bottomline! Trust me! Most importantly, Turiya was born & grew up in the area! She knows the land inside and out, her ties and love for the community are strong & fantastic! Her work ethics are phenomenal! She's been in this business for about 8 years to date (end of 2024) but her service oriented skills took charge in her teens! On a personal level, you can't find more trustworthy, pleasant, engaged, and hard working realtor! Turiya is your first & best resource when it comes to Real Estate buying or selling! If you want the process to go seamlessly, look no further! Buying your dream home is a stone's throw away with Turiya, from start to finish! Naturally, if you wish to list your house for sale with Turiya, she's amazingly well-connected with local designers, photographers, repair companies, handymen, and other professionals one might need when preparing a house to be listed for sale. Turiya commands the beautiful Santa Cruz County on the Pacific Coast! Happy house hunting! Enjoy what you're doing! *I'm runnin' out of real estate Tryna make all the right moves I don't wanna hesitate I would bet the house on you! [ Review #822 w 1 pic Feb 4, 2025 ] Amazing Turiya! @Christie's International Real Estate Sereno

Do NOT DO BUSINESS WITH I tried for sometime to rent a…read morewarehouse at 54 Old Pueblo Rd from them. I noticed the place has been available for over 6 months with no movement. I contacted Allen property and Taylor Cohan. Taylor is the most lethargic, unmotivated property agent I have ever met. After playing phone tag and him approving the use I needed it for, we agreed to a time to view the warehouse. The guy showed up late looking like he just came off a bender and didn't bring the keys, genius. So I chased him down to meet the next day and he was late again but called. I viewed the warehouse and we decided to move forward. I had told Taylor my credit score was low but I could provide stellar rental references and pay the first year in advance. Taylor said that would work and he would present this to the owner and see what we could work out. So my rental reference sent a reference to Taylor. I also sent a profit loss statement, a personal letter describing my situation. This is the first time using Taylor's email so I was looking for confirmation that he received my personal information? I send him a text on a Friday to see if he received. Most professional managers will acknowledge your very personal emails with a response, not him. So my text went ignored. On Monday I texted again to see if he received, once again crickets no response, very amateur. Then I called Allen Properties and asked for Steve Allen the owner, I left him a voicemail about Taylor's incompetence. A woman named Felicia called me back and apologized for Taylor's incompetence, almost like its a regular thing. I told Felicia I had sent personal document to Taylor and he hasn't told me he received them. Felicia then told me that she would present my info and that I'd pay a year in advance for the warehouse to the owner to the owner. Taylor and Felicia called me back together and told me the owner denied rent for the warehouse a year in advance and denied my references that were excellent. I get screwed because Taylor sucks at his job and the owner of the warehouse gets screwed because Taylor sucks at his job, and Allen properties gets this bad review because Taylor sucks at his job. Steve Allen I was told was in the loop the whole way on this? Nice work Steve good company ethics.

Allen Property Group runs a handful of small coastal hotels, including the Venetian in Capitola and…read morethe Rio Sands in Aptos. We travel to that area about once a month, sometimes more. Our long term plan is to actually purchase a home in Aptos when our kids graduate high school, so we make a point to try to be involved in the community we plan on relocating to. That said we recently had a very awful stay at the Rio Sands and it led to a pretty unpleasant and unprofessional interaction with Steve Allen. I brought my family to one of his hotels and we ended up with no heat or plumbing. The staff at the hotel was entirely unhelpful so we reached out to Steve. He ignored all calls and emails and was unresponsive. Apparently he thinks it's perfectly fine for families to stay at his hotels and not provide them with plumbing or heat in the winter. Interesting way to do business but ok. While most of our interactions in the area have been wonderful, and we've met some really wonderful and kind community leaders and business owners, there is always a random "bad apple" that preys on tourists and it seems like the hospitality branch of Allen Property Group does just that. We obviously won't be spending our money at any of their hotels and will be sure to steer clear of their real estate side when we purchase our home in Aptos.

King Management has been our property management group for a few years now and hands down provide a…read moremore intimate and supportive experience than our previous management company which was acquired by Manor. The local aspect combined with being able to reach someone by phone or in person is greatly appreciated. King Management takes their reputation and business seriously, and works closely with board members to ensure alignment on tasks prior to executing, and also provide support for bidding and suggesting contractors and more. We greatly appreciate King Management and their responsiveness and communication.

WARNING! KM has lost their touch. No longer a reliable business. Poor communication, lack of…read moretransparency, and failure to enforce rules consistently, management is inadequate, the board often bears responsibility for not providing proper oversight. Amy has lost her drive and passion in what she does after her divorce. She takes long vacations, assigns no staff to assist her when she's gone but loves spending your money with out doing her job. All HOA boards should fire King Management right away!