A Masterclass in Incompetence and Poor Communication I am writing this review to detail the profoundly unprofessional and ethically questionable conduct of real estate agent Randy Schulenburg, who represented the seller of a condo I wished to purchase. The sequence of events was as follows: My agent submitted my good-faith offer to Randy Schulenburg. The seller received our offer. Randy Schulenburg informed us that a "second offer" had materialized and instructed us to come back with our "best and final" offer by 5 PM the next day. Within less than two hours of this instruction, the property's status was changed to "Pending" on Realtor.com. Confused, my agent called Randy Schulenburg to inquire what was happening. He provided no explanation for the conflicting information but told her that we could still submit our best and final offer. We did exactly as he said and submitted an improved offer. After submitting, we heard nothing. My agent sent numerous emails asking for any update. After this period of unprofessional silence, Randy Schulenburg finally got back to her simply to state that the seller had accepted "the first offer." The complete lack of transparency is unacceptable. The entire "best and final" exercise, initiated after the property was already pending, appears to have been a complete fiction and performance art masquerading as real estate sales. The greatest indictment comes from my own agent, who stated that in her 30-year career, she had never encountered anything nearly as questionable as this. I cannot recommend Randy Schulenburg under any circumstances. My experience suggests you cannot trust the information he provides or the processes he manages. Dealing with him was a frustrating and shady experience that cost us time and emotional energy. Exercise extreme caution. read more

Just want to acknowledge Randy Schulenburg for who he is and how much he invests in his clients. If I didn't know better I'd say he thought about my situation more than I did myself! You can't fake great character. Randy displayed quality of character you can't pay for, and might I add, even when no one is looking! You will never regret having him on your team. I know I didn't. read more

Randy is the most professional guy I know...When my wife and I put our home up for sale last year he went above and beyond the call of duty to make sure that we were able to sell our home at top market value. Randy answered all our questions in detail so that my wife and I were clear of all the details in all processes. I have recommended Rany Schulenburg and Schulenburg Realty to many people and will continue to do so. read more

This review is based on a property I am currently leasing out with Schulenburg Realty being the acting agents for the landlord in this lease. This review also only involves Randy Schulenburg the Managing Broker and Christina Nates, the Real Estate Agent and the Landlord Fred Sontag. This started out as a very friendly, smooth transaction on a property in West Dundee but quickly turned into a nightmare upon taking possession. After move in we both felt the property was grossly misrepresented and not in habitable shape for a rental. Before the contract was signed we were made certain promises (in emails saved) that the house was to be cleaned and made proper for move in like any rental. This was agreed upon and was never accomplished. So the lease is signed and upon move in we find many problems with the place that have no business in a rental. First, the move in checklist was done extremely hastily due to the Realtor needing to be at a soccer game so I'm not sure everything we pointed out was even addressed or even written down for that matter. There is a pest infestation of bees in the walls, mice running around everywhere in the house (they nest in the insulation behind our heads in the master). I have caught several mice already. Spiderwebs and spiders rule this house, they are literally everywhere and the cobweb cleaning and dusting was supposed to have happened and it didn't. Everything is filthy, from the floors, to the showers with mold and mildew on the walls and rafter beams. The place still looks like it sat for a decade, nothing was cleaned. The not to code electrical everywhere, including two outlets near a water source (kitchen sink) just stuck in a rotted back splash board exposed. Behind this back splash board in mice droppings and filth...in the kitchen!!! Lots of electrical outlets do not work, showerheads leak everywhere, and some lights do not work with new bulbs. We basically wanted out of this place immediately because it's so gross and unlivable, but the realtors did not want to give their commissions back (reprehensible behavior) so the landlord doesn't want to refund our monies because he had to pay their commissions. I mentioned all of these issues as soon as we moved in and saw in detail everything that was wrong. Furthermore, the realtors and the landlord asked for more money up front (partial month plus next months rent- unrelated to credit) to seal the deal. Now I know why, they wanted to get as much money from us as possible because they probably knew what we would end up finding and want out. We believe we were grossly misled on this property in an unethical way by all parties involved. None involved wants to let us out of the lease without us losing a considerable amount of money, so now we have to take the parties involved to Kane County Court, of which I will gladly do. Do not conduct business with these people, and if you do, please do way more due diligence on the transaction, get everything in writing, and have a professional check out the house. I am not very experienced in this and I have had pretty good luck taking people at their word, but this was a nightmare. I would love to post pictures of the stuff we found but it might gross you all out too. These people have no business doing contractual leasing. Thanks, JAG Update: In response to the Realtors grossly misleading response below: yes, we have reached out, and no nothing has been done, and yes you very well know what you were representing to be false. My Fiance was lied too by your realtor Christina about mice and infestation problems before we signed the lease to a "no" there are no problems. The infestation problems we are having are beyond normal and dangerous to health. I am not just writing this to place pressure on Fred but to place pressure on you greedy realtors who will not reimburse your commissions to Fred (so he could refund us) for being unethical and misrepresenting his house to us. Nice jargon in your response but it does nothing to appease the situation when I DID reach out to both you and Fred about the living conditions the day after we moved in. There is a real problem here, and you guys knew about it and went ahead with leasing anyways. This place was not cleaned like we agreed upon (like you said would happen in the emails to get us to sign) and Fred was notified. It is in the worst shape of any rental I've lived in. Yes, I have reviewed negative before of places, but only in dire circumstances do I leave a negative review. So please, save me the slimy real estate agent BS. You guys know exactly what you did. Like I said before, don't fall for the smooth talking real estate talk, go get a professional inspect the house and the deal, these guys are ridiculous. read more

Randy is an expert and lends his experience and knowledge without pressuring. He provides caring guidance and gives you the information you need to make the best decision for your family and you. I highly recommend Randy and Schulenburg Realty for buying or selling a home. read more

I have known Randy for many years, but last Summer he helped me rent my house, he did an excellent job! He found great renters and got me the money I needed per month with great advice along every step of the process he was there! He is helping many of my friends find their dream homes currently, they told me they love him!! So get the best, get Randy working for you now!! All the best. Kevin in Palatine read more

It is our delight to recommend Randy Schulenburg as a real estate agent for any individual or family searching for the ideal home unique to the situation. Randy met with us and took diligent notes regarding our specific needs for a home and our budgetary constraints. With his technological skills, he was able to use the relevant search engines and real estate databases to quickly find us a variety of homes for sale in the desired neighborhoods of our choice. Randy ensured and did not waste his or our time with homes that were out of our price range. Randy is a highly attentive agent, and makes you feel that you could be his only customer, although we know that he caters to quite a few people. He is always responsive to all phone calls and emails the same day and never makes you feel neglected or unimportant. Randy is highly personable with an engaging personality and one of the best traits that I personally found of a great quality in him is his honesty and keeping everything upfront and clear, which is rare these days.Randy has been an immense blessing and continues to be for us, since the time we were planning to rent a house last year and now in pursuing to buy a house. We are pleased to highly recommend Randy to anyone looking to buy or sell a home or renting a property or any real estate need one may have. He is hands down the best in the business in our opinion and Randy will be our first choice in any real estate need. read more

Randy was fantastic to work with. He helped sell our home in less than 2 weeks, as well as find the perfect home for our family. His knowledge of the Northwest Suburbs is second to none. I'd highly recommend Randy for any real estate needs. read more