I'm not a shoe person at all but I think I'm in love with this store!…read more I'll get it out of the way and say it's one of the more expensive shoe shops on Princes' Street! However, the quality written all over the shoes speaks for itself. You find men's and women's shoes, sandals, boots, pumps, brogues... If you're ever for a loss at what to at around midnight, head over to the store where the shoes at wonderfully lit in all their glory for some late night window shopping. The staff (meaning the one lady I spoke to a few weeks ago) is extremely friendly, and the store is so large and glitzy you might be tempted to buy something you may not really be able to afford!

Russell and Bromley are luxury shoes at their best. Beautiful, classic and timeless, this footwear…read moreis pricey but you can be sure that you are getting fantastic quality and longevity for your money! The handbags are simply beautiful too, with clean lines and sumptuous leather quilting which rivals any Mulberry bag I have ever seen. The bags range from around £100-£300, depending on size, but my favourite is the Quilt Trim Shopper at £145, not too bad at all for a bag which will grow old with you! Well worth saving up your pennies for!

Sorry American shoe makers, your store fronts are nothing compared with Loake…read more First of all, Loake is an icon in the world of shoes, well known for the quality of their products. It's exceedingly difficult to find a pair in the US, as they don't have any store fronts. Yes you can find them, but only in large department stores, and limited styles and sizes. To find a storefront with the full line up was awesome. And then of course there is the customer service; it's second to none. the man I worked with, Robert, took so much time talking with me, and picking out the exact pair that would fit it was almost comical. I ended up with a pair of suede boots, but I tried on about 10 pairs after being measured until the exact fit was found. The price point is less than some iconic American brands such as Allen Edmonds (and like 1/3 of the price of Alden). Best of all they gave me a dram of whisky while I shopped. Can't recommend this place enough, high end shoes and superb service. If you're into shoes and can get to a Loake store you should

A very nice branch of this chain; they had some great bargains the other day £8 for two pairs of…read morecanvas shoes, for example. Everything displayed nicely with wide aisles and comfortable small seats where you can sit to try on. There's a great range of summer footwear to be found at the moment, plus boots and slippers. The two men who served me were very helpful. Found inside the Howgate Centre (shopping mall) in the High Street

From the owner: Shoe Zone is the UK's leading value footwear retailer. We love nothing better than helping our…read morecustomers find exactly the right shoes, and always at affordable prices. Our huge selection of shoes for all the family means that whatever the occasion, whatever the outfit, you're sure to find something you'll love.

I arrived at the shoe shop just after it opened and was warmly welcomed by Kathleen. I had an idea…read moreof the sort of shoe I wanted and Erica in the stock room arrived clutching several boxes. I looked at all shoes and tried on a few and quickly made up my mind. The 2 staff were excellent and very customer focused. I departed with my new shoes feeling that I had had a very good experience. Ensure the staff remain for my return in 2-3 years time!

Small shop with an amazing amount of stock. Gets very busy but the staff are always friendly,…read morehelpful and, apparently, completely unflappable.

I went into this branch of River Island a few days ok and bought a nice purse. It cost about a…read moretenner which was good as it's a really lovely item. The shop itself was nice and well laid out, if a little messy. I found the girl who served me at the till really friendly and chatty and though I'm not normally a big fan of River Island I did like it on this occasion.

THE WORST CUSTOMER SERVICE EVER RECEIVED…read more I am appalled at the level of customer service received both in store and over the phone by River Island. I have been a valued customer for many years, but no longer. The manager in the Edinburgh Gyle Store spoke to me like something she had trodden in and customer service were not in the least bit interested in my complaint. I was humiliated and disgusted that a manager could speak to a member of the public like this and in the words of the customer service complaints department 'Its your word against hers'. But thanks for bringing it to our attention... I emailed the CEO direct as I couldn't believe the response, only for the email to be forward onto the complaints team, who emailed me to repeat the same thanks for bringing it to our attention... Complete waste of time, I cannot believe over the years I have spent so much money in a store who treat their customers like this

A standard next, neither good nor bad, a little small.read more