Relatively quick and decent. I like the option of touchless. Takes credit card or you can go in…read morethe store and get a code. Driving in was a no brainer as there is a nice tire catch. My side sensors beeped like crazy with the closeness of everything but there was plenty of space. I'll be back when I am in the area.

The Broadmoor Heights Car Care repair shop is now under new ownership…read more The Repair shop is now called John's Auto Repair. John Voboril is the Owner and master mechanic. Excellent service! Excellent Prices!

So helpful! Stopped in to get a new handle for my mini…read morepropane tank, after trying several places. It was a unique valve handle and was not in stock. But they went through their old stock of tanks and found me one! Really appreciate the effort to help me out!!

Male employee who waited on me was cool, helpful and polite. Girl sitting at counter when I…read morereturned a hammer drill was rude, would not wait on me. She said she was busy working on something else. I asked her if I needed to sign something and she irritatedly said I don't know. I let the tool and said you do work here don't you. I am revising my review to 5 well deserved stars. My previous review was not representative of the store's customer service. Manager called very concerned and wanted my experience to be a positive one. I will recommend Arapahoe rental because they truly do want customers to have a good experience.

The rental process was smooth, quick and super affordable for an open, motorcycle trailer. Gregory…read morewas awesome on check out and hooking up the trailer (most especially the lights), and Jax expedited my check in. Such a great Team, highly recommended!

This review is for my experience in December. I booked a 4x8 trailer for our activity, but upon…read morearrival we realized we needed something a bit bigger. They had a 6x12 available and switched our reservation to that. The staff was pleasant and helpful. We walked around the trailer and everything was in order. They also helped up purchase the right pin adapter for our hitch so that we are set for future trailer rentals. This worked great for the activity that we had, hauling instruments for college students to perform at an outdoor holiday concert. We arrived back with the trailer 24 hours later and the check-in process was swift and easy. I anticipate we will be back for the same activity in 2023.

After leaving a review highlighting my dissatisfaction with recent visits to this store I am happy…read moreto report that the manager, Julio has implemented some great changes. I received excellent customer service from several associates during my last visit. I noticed that the grain storage area was tidy. Thank you, Julio, for addressing my concerns and making our local store easy to support.

I wish there were Negative Star ratings available. This store has the worst customer service I have…read moreever seen. I sat in the managers (Julio) office on March 17th, 2023 and placed and order for an item from Behlen Country. He said 6-7 weeks. At 7 weeks I called only to find out he never placed the order. So on May 2nd, he had Gary get in touch with me and Gary said he would place the order and it would be about 6 - 7 weeks. I just called on June 5th to check on it and Gary never placed the order. Claimed I said I didn't want to wait 6 weeks. Told him he was out of his mind. I have 42 animals waiting on that item to arrive so they can have additional living space. Why in the He!! would I say no to the order. These people must be smoking some the wacky weed. The store has set our ranch back now 12 weeks and it will be even further back by the time we find another business that can get this item for us. I will NEVER spend another dime at Bomgaars if at all possible, and especially at this location. Both of these idiots need to be on the unemployment line.

Have only been in a handful of times and this was pre-covid but doing some valentines weekend…read morereviews and spreading some love amongst the local businesses in our community. Ace was really wonderful about allowing my girl scouts to arrange booths with them. The manager was super easy to work with and flexible. It is great to have these local stores that will support other local opportunities! When I was there selling cookies with girl scouts i did go in and peruse a little bit after the sale was done and picked up a few items to show support back at them. They had a nice variety of items even energy bars or trail mix as I recall. That was some of the stuff i am pretty sure i picked up. The staff was super friendly! The store was clean and organized. They had a good supply of items. If i needed some items from a hardware store I would definitely support Ace! our small local businesses need us more than ever. The big boxes will survive.

I had a $5 off coupon on the Ace app but then it signed me out and said "internal error." I…read moreexplained at the register the app wasn't working and exactly what was happening, even showing them, and asked if there was anything I could do or if they had a coupon to scan there or if I could log on using a web browser. Multiple people said there was nothing I can do. 5 seconds later I pay and THEN guess what? The cashier says I can delete the app and redownload it and that would solve the problem OR I could login on Google chrome browser. WOW. I can't believe they are low enough to not help before a $12 purchase, only after. I will NOT shop here again. Home Depot has way more honest workers!! Also, stop pretending you offer popcorn. "The seasoning is out" yeah...it's been out for years dude.

Two days ago, I ordered a string trimmer from Ace Hardware online for pickup at the Downtown store…read morein Fort Collins. According to my order, the trimmer was on sale for on sale for $139.99. I received an order confirmation email from Ace. I called the store today to see if I could pick up the trimmer tomorrow and was told that their computer said not to fulfill the order. The rep suggested that I place the order again. I tried repeatedly to log in to Ace's website and even tried to order the trimmer as a guest, but the website was dysfunctional. So I found a similar trimmer at Lowes for $153 and ordered it there. I figured it was worth $13 to me to buy a trimmer without all the hassle I had to go through with Ace.

Downtown Ace Hardware sets the benchmark for hardware stores. They have many hard to find items,…read moreand will readily search and order specialty items if needed. The are abundantly staffed, and the employees are knowledgeable and and always very helpful. The quality of the products they offer is often higher than what I find at the big box stores; and I'd rather buy something which will work well and last a long time than buy multiple iterations of lower quality products. Their downstairs area has top quality grills, and a fantastic selection. It's a gem of a hardware store.

We took two screens in for rescreening. We were told it would take 3-4 weeks, which was fine. After…read morenot hearing anything, I called to check on the status of the screens. That was at four weeks. I was told, they were sorry, but they were not ready, but would be ready, soon. Two weeks later I called again and was told, they were done. Why was there no call to let me know they were done? Upon getting the screens home and ready to install, I noticed that the spline had not been replaced. They reused the old, cracked, weathered spline while charging full price for screen replacement. Not to mention, the screen material was not tight all the way around. When I called to ask why the spline wasn't replaced, Scott told me that it was their opinion that the spline could be reused. I pointed out that there were sections of the screen that had no spline. Scott passed it off as no big deal, and they were doing me a favor reusing the old dilapidated spline. We will not be using this Ace again.

The Berthoud Ace hardware is such a nice place to shop!! All the employees that work there make…read moreyou feel so welcome when you walk in the door! They are so very friendly and knowledgeable. They greet you at the door and ask what you are looking for , then they take right to where the item can be found!! I love shopping there, we are very lucky to have such a nice store that close!! *****