I have taken my tractor in for a couple years now and they are trustworthy and very reasonable on the price. They are extremely busy and you will have to wait for awhile after you drop off your tractor. I recently picked up my old 1990's tractor for repair and it honestly runs like new. Highly recommend. read more

Where to begin: Customer service is non-existent. The owners are rude, the shop is so unorganized, and frankly embarrassingly dirty even for the a customer. I purchased my lawn mower there in 2013 (will never do that again). Its been a decent tractor thus far, however, it was in need of a repair (presumably a carb replacement). I made an appointment to drop the tractor off, I showed up with the tractor and was greeted with the unwelcoming, unprofessional, and repulsive individual working the desk, Aaron i believe his name is. A mook point as he was completely unaware that an appointment had been made to drop the tractor off, so clearly a communication issue lingers between the maybe 3 employees that work there or should I say hang out there, as calling it work would be a compliment. It was estimated over the phone that diagnostics and repair would take about 7 days, that all changed once the tractor was dropped off as the lead time increased to 10-14 days, mind you no other equipment was in the shop at that time for repair and this was during peek mowing season, so urgency was expressed at the time of drop-off. We asked if they had a loaner for occasions like this and was scoffed at like we were asking for the world. We mow approximately 5 acres so you can imagine what kind of predicament this put us in. We expressed urgency to Schotts on several call in status updates and we were hit with "the grass doesn't know there is a pandemic" response, clearly a crutch they've begun to use for their exceptionally awful service they provide (No one was wearing masks in the building, so do they really believe in the pandemic..)The tractor was finished and ready for pickup on day #14, after they called and said the bill was $900! Never once did they let us know what was wrong or if they should proceed with the repairs. Nope, they just called and said " Your tractor is fixed, its $899 and we close at 6" I will never return and I hope who ever is reading this will learn from my experience as I did and shop elsewhere for parts, service and mowers. A call to the Better Business Bureau was placed as well. read more