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    Schnuck Markets

    3.0 (1 review)
    Closed 6:00 am - 6:00 pm
    Updated 1 week ago

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    13 years ago

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    Sam's Club

    Sam's Club

    2.7(45 reviews)
    3.0 mi
    $$

    I do not like this Sam's Club as much as I used to like it. The last time I shopped there…read more(5/31/2025), I tried a home delivery. This was a bad idea. I waited around for the delivery in the time period I signed up for. The delivery never arrived. When I called customer service they said it had been delivered to the wrong address and they could not say where it was delivered and then the call was ended. When I called back I was told that the order was never picked up from the store to be delivered so I asked for the order to be cancelled. The next day I had to go to the club to pickup a birthday cake, I will say that I am overjoyed that they brought back the cookie cake. So out of curiosity I went to the area they keep the delivery orders to verify that it had been cancelled and it was not cancelled. Well since I was there and I did need the items, I went ahead and picked the order up myself. Unbelievable how badly this delivery service had been. I would steer clear of this option if I were you! One of my items was a salad and it seemed like they had left that out of refrigeration to await pickup. Do better Sam's. They should just cancel it or offer no delivery option near the hours nearest store closing like mine was. I'll be driving to Missouri to shop at Costco more from now on. They have top notch customer service and the food at their cafe is so much better without staff having attitude issues. Yes Sam's of O'Fallon, your cafe staff has an attitude problem. Nobody smiles and it seems like they hate being there. Plus the food - especially the hot dogs - is not as good as it has been in prior years. I hope management sees this review and makes the necessary adjustments.

    Thank you, Natasha! I placed an order to be delivered to my granny but forgot to include the…read morebuilding access code. I tried calling the 800 number, but they said they couldn't help. I then called the O'Fallon store in Illinois and spoke with Natasha. Not only did she assist me, but she also followed up with a text to let me know a note was left for the driver. Great service! I live out of state and rely on these deliveries to get my granny's items to her door.

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    Schnuck Markets - grocery - Updated May 2026

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