I wish I had read the reviews before going to this predatory practice…read more
From the start, there were red flags. Seeking immediate care for debilitating back pain, they refused to confirm whether they accepted my insurance or provide pricing over the phone, only mentioning a $37 "new patient special" that included X-rays to get patients in the door. I took an entire day off work for two appointments: one in the morning from 9:30 to almost 11 just for X-rays, and a second at 2:00 PM to review the results and expectation to finally receive treatment.
Instead of care, I was taken into Dr. Stacey Rodgers' office and told my case was "severe" and that treatment would cost $3,400 paid in three installments of $1,100, or $3,000 upfront for a discount, required in advance before receiving any care. Like most people, I did not plan to spend over $1,000 at a non ER, chiropractic visit, I expected a normal appointment and treatment at a single appointment rate. Regardless of the treatment required- most doctors and practices have standard rates.
When I expressed that this was completely outside my budget and expectations, I was shamed with comments like, "I don't understand, I thought you wanted your pain to be gone?" My pain was repeatedly weaponized against me, as if my unwillingness to agree to prepay thousands of dollars meant I did not want to get better badly enough. I was also told they do not allow pay-per-appointment rates, nor work with insurance, and that I could file my own claims because they are currently suing insurance companies for non reimbursement. This entire conversation took place in front of a medical student who was shadowing her, adding to the humiliation as I sat there in tears realizing I would not be receiving any treatment or relief for my severe pain despite waiting an entire day in agony.
When I requested copies of my X-rays for a second opinion, Dr. Rodgers seemed personally offended and made dismissive remarks about my family chiropractor. Patients are required to sign a form stating the X-rays belong to the clinic, and I was told there would be a $25 to $50 fee for copies, though she was unsure which. I was then condescendingly told I could go to Best Buy and buy a flash drive and bring it back so they could load the images, after I had already spent an entire day there.
Throughout both appointments, I was repeatedly asked where I worked, which felt intrusive and uncomfortable, as though it was being used to gauge how much I could afford.
I left humiliated, untreated, and still in severe pain simply because I refused to prepay $3,400 for my pain relief.
Later that same day, I went to Sandstone Chiropractic in Willis. They promptly got me in, provided transparent and reasonable pricing, treated my immediate pain, and gave me the relief I had been seeking all day. The contrast was night and day.
I absolutely do not recommend Rogers Stein Chiropractic Center. This practice prioritizes expensive treatment plans over patient care and uses pressure and shame to push them. I hope they take these repeated negative reviews seriously and do better by their patients
