I wish I could give zero stars. I had them over for a couple of estimates and never received the bid. Then I get a bill for almost $200. I refused to pay it because I never got an estimate and got another bill. Debra is very nasty and rude on the phone and the tech she sent out is clueless. read more

Have tried for months to get this company to take care of a tenant outside spigot, went to check it out and never got a call back, when I called back a few weeks later, I got a response of "we are booked out, so it'll be a while but someone will call you back" A month later (today) I call back and reiterate the issue to the lady on the phone and who I was and company I am calling from and she was down right rude. A snotty "who are you" and then the typical " we are booked for a while" So I simply replied " Okay, thank you, I will look for someone else then" and her response was very unprofessional with a "FINE" and simply hung up on me. We will gladly take our business else where. read more

Had a drain in the basement backing up. Called for weekend service. The lady on the phone was rude and really made this feel like it was a pain to do business. I asked for a phone call back from the technician because I had questions and no one called. And the lady in the phone was rude again. I don't have any more problems; really going to find another company though on other issues. They made me feel like my business wasn't wanted anyways. read more

Schmitt plumbing has repaired burst plumbing and leaks at my parent's home and the basement was a mess. The repairman was quick, efficient, and so polite when he was faced with a very difficult situation. He even wrote instructions out for how to flush/clean out the water filter because my parents wouldn't replace it regularly. I called to have our shut off valves replaced late Friday and it will be handled early next week. Great staff! read more

Totally incompetent quoted me a price of 1000.00 to replace the water heater .Tech forgot pump to empty the water heat said he forgot it at the shop.Then he couldn't put the water heater in the space where it fit by himself.Stated he had to reconfigure the pipes then broke one of the pipes .They sent another tech to help.after 4 hours they finally had it installed for a cost of over $1200.00. Last heater installed by 1 person in 2 hours.After complaining she said I should have charged you more for 2 Techs.TOTALLY incompetent.Debbie the office staff was very rude. read more

Holy cow! Schmitt Plumbing is the BEST! Debbie helped me throw my panic and sent Nick out within the hour to fix our plumbing issues!!! Highly recommend this company! read more

This is by far the worst plumbing and heating business in the Sauk valley area. Stay away if you don't want ripped off. I called them to open up a clogged drain. The service man can sat in the yard and talked on cell phone then left returning the following Monday and after 3 hours got the drain unclogged. Weeks later received a bill for $449.00 to open the drain. I called and questioned the bill and the office clerk stated the bill was correct. Now they have taken it to small claims. This is not the kind of business I will refer anyone to or recommend ever again. read more

In December 2018, We had a underground water line break outside of our house that was flooding the inside of our house. We called Schmitt Plumbing and they arrived within 30 mins, and started working. I was so impressed with the work they did for us, the job was very difficult due to the way our waterlines were ran by another local Plumber. Schmitt's never gave up, they said they would keep working and digging until they could find the breaks and get them fix and get us running water again. And they stuck to there word 9:30 pm. We were so HAPPY Schmitt's worked over 12 hours at our home in the freezing sleeting cold weather, and when we received the bill we were very surprised and releaved with what we felt was such a fair/reasonable price we were charged. When the men came inside of our home to work, they always took off their boots or used boot covers. I will defiantly be calling Schmitt's for any future plumbing needs. read more

Deb a very good person to work with. Brandon very nice plumber and helpful. Mark needs to work on customer relations.

Let me explain, 1st the workmanship was good. But, Debbie, who answers the phone is very brash, when I questioned her on the the extra hour rate on our bill she became irate. She says they way the do business is to charge customer's from the moment the truck leaves the shop until they arrive back. Our person showed up at 9 left at 11:30 and we got billed for 3.5 hours. Anyone else see a problem with this? When I called to question the extra hour, she became super defensive, raising her voice at me. You know what, I can get plumbing service without so much yelling somewhere else. read more

They did plumbing for my elderly mother and way overcharged for what they did. They also left the sump pit without a cover which is very dangerous. When she called the office lady was rude to her. Would never recommend to anyone. read more

Worked around our schedule to arrange for repairs. Brandon arrived as arranged and went right to work. No going for parts or tools. Made required repairs and was very courteous and professional. Even did a great job of cleaning up. Schmitt plumbing is very busy and there is a reason for this...their good. read more

Great service, family company. Fixed my furnace to better than new when others said it needed to be replaced! Seems to use quality parts, but doesn't make a job bigger or more expensive than needs to be. All employees seem to be friendly, hard working and have much experience. read more

Who's the woman answering the phone? Need someone new, not so harsh. Friendlier. I wouldn't even call back because of that.

After waking up to find no running water in the house, we were advised to contact Schmitt Plumbing to locate the frozen pipe. After a week they were able to come and with a diagnostic tool find that the frozen section was not within our house but in the yard, however due to older pipes and a 90 degree angle, they could not pinpoint the spot to thaw it out. The technician stated that they could replace the pipe and that the frozen ground would be no obstacle to this and scheduled the project for the next Wednesday. After repeated calls to find out the status of our project, and many different excuses given, the company decided that no, they couldn't dig through frozen ground after all to fix the issue. We were strung along for over a week and a half with no running water, being promised that they could fix it, and then they backed out; although they were seen fixing similar problems throughout the area. This company is not reliable nor do they have follow through in what they tell their customers. read more