Just want to thank Kevin McCurdy for his kind and professional attention during my appointment. I am new to the area, and Kevin quickly solved my issues with my malfunctioning hearing aids. He took the time to listen to my situation, and he completely eased my anxiety about getting a new hearing aid. Thank you so much!!! read more

Be ready to deal with morons. Customer service is non existent. The eye exam is not free or done by Schmidt's optical and when you try to figure all this out they have no clue. Called to set a appointment for an eye exam with Schmidt's, they set the appointment then when we got there they said "we don't make appointments" you half to set that up with the doctors office that's in there building. Then you fake set me an appointment? Its a bait and switch with a shoddy staff. read more

I highly recommend Schmidt optical and heating !! It's a one stop shop. Wide selection of eyewear and hearing aids. Mitch was amazing . He was very knowledgeable about eyewear and hearing aids. Mitch took the time to explain what options were available. He gave us his undivided attention and made us feel like VIPs. I live down south but do not mind driving up to receive excellent care. THANK YOU!!!! read more

If my optometrist weren't co-located in the same building, I would never set foot in this business. I have had several unsatisfactory encounters with Schmidt's; they will stop at nothing to pressure you to buy glasses from them. Here's the latest: My insurance company owns an eyewear Web site, and Schmidt's simply cannot match their prices. However, the drawback is that you must provide the Web site a measurement of pupillary distance, a measurement that it takes a trained optician about 30 seconds to perform. I asked one of the opticians to measure my daughter's pupillary distance for an online order and he refused, claiming that it would be illegal to provide the measurement. We are talking about my own daughter, and the law says I can't know her prescription? Please. I recommend you shop elsewhere. read more

Excellent service as always! I've been going to Schmidt Optical for over 10 years. The staff has always been very friendly, helpful and professional. They have an expansive variety of glasses, perscription sunglasses and contacts that i have not seen anywhere else. It's hard to find service that go above and beyond expectations just to find the right pair of glasses or sunglasses that fit just right. The owner's are very hands on and care about each their customers. There is no other place like it that offers such first class service and makes you feel like part of the family! read more

Schmidt Optical is a first class operation! I bought sunglasses that i love with the help of Lydia, the service and knowledge was fantastic. I had such a great experience I sent my mother and father there as well... They also had such a fantastic experience thanks to Lydia again that they sent their daughter ( my sister lol) in for her eyeglass needs as well!!! read more

Found Schmidt's Optical to be one of the best eyewear providers that I have ever done business with. They offered many choices at all price ranges. Their staff was very professional and the delivered product is awesome. read more

I needed the temple pieces for my glasses. I went to Schmidt's where I bought them. The people were very courteous and friendly but told me the temple pieces would cost $35.00 per temple piece. I only need 1 temple piece but you have to buy the pair. Probably cost them $5.00/ piece. Good customer service would have been, let me order that for u. I would have gone back to them a for all my glasses. read more

We have gone here for several years and received quality eye exams for a reasonable price. However , this is not the place for purchasing eyeglasses . Two years in a row I have spent top dollar for eye glasses and the recent customer service was horrible to say the least. When I called to find out if the glasses were ready I was hung up on five times in a row. When I actually got to finally talk to someone and explained my dissatisfaction I got nothing but attitude and told she had six lines busy and it was obvious she could care less about my call and just said they aren't ready will call you, I'm sure without even checking. This person should be terminated as will my purchasing of glasses from Schmidt's ! read more

I just received my glasses and couldn't be happier. Lydia worked with me in selecting the right frame for my very strong prescription. It took much time and effort on behalf of the staff but I was treated with superior customer service throughout the process. I highly recommend Schmidt's Optical. An added bonus was receiving a second pair at minimal cost. read more

These 5 stars go to Martha from the glasses part of the store and the tech who did mine and my husband's eye tests. We had our 19 month old with us and he got sick of being there. They were all so incredibly nice to him and about the mess he was making. Martha was amazingly patient. She started us out with more affordable frames and never tried to push anything expensive on us. If you go there definitely ask for Martha. She is really good at understanding what you like but also knowing what looks good. read more

I so wanted to like this place but it turned out to be the ultimate comedy of errors. My advice is to make sure you are ready to finalize your order. If you change your mind, heaven help you. No itemized bill until the end, (surprise !) and good luck at getting Lydia to respond to you. No phone call, email or USPS mail. She needs a refresher in customer service. Had to send the glasses back out for a redo because of bad measuring. Buyer Beware !! B.V. read more

The store advertises a free eye exam. The doctor's office charged me for the eye exam, but said the cost would be deducted from the cost of the eye glasses. It was. Now, I'm getting a $67 bill from the doctor. The doctor's office says my insurance didn't cover the cost because of my deductible. When I told them they advertise a free eye exam, they said they have nothing to do with the store or the store's advertising. The doctor is in the store! False advertising! read more

My family and I have been going here for a while and I noticed a decline in the quality of customer service here. The salesperson for my frames was great and helped me a lot but my problem is with the people up front... first of all, they look you up and down THEN greet you (if they're not carrying on a conversation even after noticing that you've walked in). They state they'll give you a call on any updates for your glasses but I had to personally call to check if my glasses were ready. I do the BOGO deal and they state my glasses are ready, I assume they mean BOTH and end up wasting a trip there for just one pair. They say they'll call me when they're finished with the other pair, I purposefully don't call just to see if they will even call me. A week and a half later, I FINALLY get a call for my glasses... I know it didn't take that long to complete my purchase. I'm not sure why they would behave like this but I'm not into it. I will be going somewhere else from now on. read more

THE place to go for quality eyewear. Great selection, excellent service, and meticulous quality controlled by an in-house lab. My special order lenses were to take 1 week, and instead arrived in 2 days! What a pleasant surprise after countless Opticians have delayed and delayed over the years (they send their work out). I have been shopping for eyeglasses for forty years, all over the country, and never has our family had a more consistent source for great glasses at great prices! read more

I'd especially like to commend Bruce at Schmidts for the excellent, professional service he offers. I've had various other technicians adjust and fit glasses I've purchased there, and none takes the time to listen and try to resolve the problem, and in a courteous and friendly manner like he does. I hope the Schmidt family is aware of the valuable asset they have in this particular employee. Thank you, Bruce, and keep up the good work! read more

My wife and I have been going to Schmidt's for almost 14 years. We love that it is a family owned and operated business and that they make your lenses and glasses right at their location...so no waiting for two weeks to get your glasses. Often they can have your glasses the same day. My wife had a problem with her frame breaking and they replaced it..no questions asked. Their prices are comparable to any other eyeglass shop. We drive the extra miles to go to Schmidt's because we know we will always be pleased with the quality and service. read more

Schmidt's Optical provided superlative customer service once again! I brought in my fabulous Tiffany frames which are a few years old. The frames needed to be tightened and a crystal had fallen out. They took me right away - no waiting. And.... they put a new set of "bolts" on the frames to keep them tightened. Despite the frames being out of warranty, they replaced one of the decorative crystals that had fallen out. All this within 10 minutes and at no charge! This is the type of service you expect from a family-run, high quality company. It is rare and worthy of acknowledgement. Thank you! Martha read more

Horrible. Just horrible. I ordered glasses and sunglasses and it was amazing how many things went wrong. My glasses: they came back to me in a timely fashion but when they did, there was a rather large speck of dust that they glazed over, so it was imbedded in the lens. They sent them back out to remove it & put a glare-free coating on the lenses. When they came back, I went back to pick them up and the spot was still there! So that's 2 trips I made to pick them up and they didn't correct the issue, yet called me back & said they were back. I also ordered prescription sunglasses. "About Ten days" was what they told me. Nope! Not Including weekends, it was more than 3 weeks. I finally picked up both pairs today & one of my sunglasses was Maui Jim - the guy tried to give me a cheap, little case & said, "let's see if they fit in here". No, how about the appropriately sued MJ case that's supposed to come with it? I also asked for the MJ lenses & they were completely broken. I'd recommend Stanton optical - which is pretty bad - before this place. read more

Have been to Schmidt's in the past and had a very good experience from beginning to end. I recently called to make an appointment for myself & another person and I'm wondering if they have had a change in personnel. Was on hold for several minutes and people kept coming on asking me who I was holding for. I am in the customer service field and I try to give everyone the benefit of the doubt but Meagan who finally came on the line, well her CS skills are lacking to say the least. I hope that I have a better review when I come in for my appointment. I will be doing a follow up review. read more

I've been a customer at Schmidt's Optical since I moved here nearly 30 years ago. The last couple of times I needed a new prescription for my glasses, I saw Dr. Ashleigh Miller. She is wonderful! I also have a chronic eye condition which I was able to discuss with her in depth. Not only did she give me a prescription to help with this condition, but she also offered me some excellent (and inexpensive) suggestions I could try. She answered all of my questions, and I didn't feel rushed as I do in most doctor's offices nowadays. What a caring person she is! I can't recommend her highly enough! read more

Horrible service...all the owners are interested in is making a sale! I have purchased 6 pairs of glasses here but won't ever return! I brought my son here because of the quick turnaround. Unfortunately the turnaround with the anti-glare in the transitional lens was going to take about a week. He is being deployed to the Middle East in January and is going back to base on January 2nd we explained this to the sales associate and the owner who said she's pretty sure they will be in on time. I explained that she has to be a hundred percent certain because he is being deployed to the Middle East and there is no way to reach him once he's deployed. She then tried to convince him to use a different transitional lens because the color that he selected is a special order. He did not want the different color he wanted what he selected. So after a number of minutes and decisions he decided to cancel all of the special effects on the glasses and just order them as a single lens no transition no anti-glare. She acted as though she was offended when sales associate Andy came to give the check out the new bill he didn't even acknowledge we were there nor did he apologize for the inconvenience nor did they even say thank you for your service or have a safe deployment he just handed the revised bill the cashier and walked away. After leaving the store and discussing it in the car my son decided to cancel the entire order. I will never ever purchase another pair of glasses or accessories or anything for that matter from Schmidt's again! read more

Definitely not going back to Schmidt's Optical again! Glasses were marked at 229.99. When I used my insurance to pick them up, they were over $300! Apparently, because I used insurance, they adjusted the price. Grrr!! I find this to be a very deceptive sales practice and will not be going back! read more