Responding to the business owner's response: 1. I primarily…read moreasked for an annual checkup as my dog has diarrhea every couple of months and that's normal for him. Despite that info, your team made a strong case about selling prescription treatment and you admitted to me verbally that your technicians didn't communicate that and weren't well trained. 2. When the technician lady I spoke with yesterday kept on cutting me off and saying that I was the one who rejected the heartworm test because your hospital "always" does things right, yes I got frustrated. I told her I was going to hang up and that I would find another hospital because I didn't want to continue being talked over and gaslighted. In my perspective, a proper response from your team would have been "I am surprised to hear that wasn't relayed to you. There must have been a mistake." And not "Our hospital always asks the owner so it must have been you who rejected it" esp when she couldn't find any records 3. Lastly it is my bad for assuming that the technician was the doc's wife. I am truly sorry for that. Being Korean myself and supporting a lot of Korean establishments in NOVA, I see a lot of husband-wife businesses. That lady's demeanor said she didn't care about losing my business at all so I assumed she was related to the owner. I am sorry as it was a cultural misguided assumption. Since you say that you are hoping to improve, my sincere feedback for your hospital is below: 1.) Please take some time to improve on empathy and customer service. Take a moment to listen to the customer. Please refrain from being defensive, cutting people off, arguing back, etc. I have never in my 20+ years in NOVA have come across an establishment where I felt the communication was this difficult. 2.) Kindly take the time to talk with patients & train your technicians on products they are selling, on customer service, on promoting clear/transparent processes. Yes you treat animals. But you are the main communicators with those pets' owners. Does a doctor at the hospital only checks up on the patients and prescribes treatment? No - they talk with family members, clearly explaining and assuring of what they are going to do and train their nurses to best assist with the treatment. That is part of the job and is a huge part of patient care. I have a right to my experiences and to share my perspective as do you. Please don't accuse my experience as being slanderous and unfactual. Obviously there was a lot of miscommunication but maybe that in itself can be a starting place for you to reflect on how to best mitigate those problems in the future. I wish you and your business best of luck. ---- It's not worth the stress, people. Please don't be swayed by the prices & look elsewhere. Three main reasons why I'm taking my dog elsewhere - Unclear Practice/Process, Poor Communication, Aggressive Attitude toward customers. A couple of weeks ago, I brought my dog in for an annual checkup. He was having diarrhea but I wasn't too worried as it happens occasionally, but since my dog's annual checkup was due in a month or so, I thought why not bring him in early just to check? I relayed this as I checked my dog in. Then a headache ensued with their technicians trying to sell my husband this comprehensive treatment plan to my dog. I was so confused - how could there be a treatment plan when the results of the bloodwork wasn't even out? When I went to pick up my dog, I told the doc - I get all the other shots you're giving my dog, but "what's the difference between getting my dog prescription food vs. feeding him a bland diet for his diarrhea?" And the doc said, "you don't have to cook." ...I was baffled. There was a miscommunication, a large part of it was due to undertrained technicians which the doc admitted to, and yet he had a standoff with me for 30 minutes. Whatever, I just wanted to take my dog home. THEN, a couple weeks later today, I was ordering heartworm medicine through Chewy and they declined it. I call the hospital and this Korean lady whom I assumed to be his wife based on how she was asserting herself, tells me that my dog didn't get his annual heartworm test. I asked her why then didn't they tell me when I went in for a checkup and then she aggressively argued that she's sure that someone must have told me. She looked in my records, but there was no record of me saying I declined the heartworm test, because I didn't. Yelp-fam, I told you the facts. You decide if the headache is worth it. Prices are great. But if you're anything like me and want the absolute best care for my dog and be treated in a professional/kind way, then pay a bit extra to get care elsewhere. Walk away. Also, DM me your favorite vets in NOVA. Looking for a new one for my fur-best friend.

I would recommend this animal hospital to anyone! My dog is normally sensitive and fearful but the…read morekindness from the vet and staff have made him more comfortable. Dr.Chun is a very skilled doctor. I would give 10 stars if I could!

What a great place! I was super happy w my experience here. Dr Baxter and staff were so warm and…read moreknowledgeable and also efficient in taking care of my sick kitty. Pricing was also reasonable. All the reviews were only about dogs so I wanted to add my experience on how they handle cats w perfection.

I'm so thankful for Herndon Animal Medical Center. I came to Dr. White for a second opinion, and…read moreher careful judgment and attentiveness saved my little girl's life. She recognized how urgent my dog's condition was and guided us to the right care quickly. Everyone at the center has been very kind. I highly recommend them.

I can't recommend Dr. Beth enough. I found her in one of the hardest moments of my life, when I…read moreneeded help guiding my sweet dog, Peanut, across the rainbow bridge. Even though she didn't know me, she took time out of her day off to come help us, and I will never forget that kindness. She treated Peanut with such gentleness, dignity, and love--as if she were her own. The care and compassion she showed brought me a sense of peace in an incredibly painful moment. I truly feel like the universe placed Dr. Beth in our path to remind me that every life deserves a gentle, dignified goodbye. Even in my moments of guilt--wondering what more I could have done--I'm reminded that what I gave Peanut was love, compassion, and tenderness, and that matters deeply. That kind of care can exist even in the darkest moments. - this thought process is supported by the resources Dr. Beth left me! She provides a booklet on dog grief, and talked through so many things with us. Peanut isn't gone--she's still with me, and her life mattered so much. I believe she brought Dr. Beth into my life to show me a deeper kind of kindness--one I want to carry forward. This experience reminded me that we can choose compassion and dignity, even when it's inconvenient, and that those choices can profoundly impact others. Dr. Beth showed me that in the most selfless way. Dr. Beth isn't just providing a service--she's giving families comfort, calm, and a truly beautiful goodbye. I'm so grateful we found her, and I will always carry this experience with me. Dr. Beth is my hero I can't recommend Dr. Beth enough. I found her in one of the hardest moments of my life, when I needed help guiding my sweet dog, Peanut, across the rainbow bridge. Even though she didn't know me, she took time out of her day off to come help us, and I will never forget that kindness. She treated Peanut with such gentleness, dignity, and love--as if she were her own. The care and compassion she showed brought me a sense of peace in an incredibly painful moment. I truly feel like the universe placed Dr. Beth in our path to remind me that every life deserves a gentle, dignified goodbye. Even in my moments of guilt--wondering what more I could have done--I'm reminded that what I gave Peanut was love, compassion, and tenderness, and that matters deeply. That kind of care can exist even in the darkest moments. - this thought process is supported by the resources Dr. Beth left me! She provides a booklet on dog grief, and talked through so many things with us. Peanut isn't gone--she's still with me, and her life mattered so much. I believe she brought Dr. Beth into my life to show me a deeper kind of kindness--one I want to carry forward. This experience reminded me that we can choose compassion and dignity, even when it's inconvenient, and that those choices can profoundly impact others. Dr. Beth showed me that in the most selfless way. Dr. Beth isn't just providing a service--she's giving families comfort, calm, and a truly beautiful goodbye. I'm so grateful we found her, and I will always carry this experience with me. Dr. Beth is my hero I have attached some pictures of my dog peanut for some giggles and along with the memorial items I choose. Her ashes are under the box lid.

We were referred to Dr. Beth by South Paws Animal Hospital, after it became clear that there was…read morelittle left that we could do for our little kitty. She had either large cell lymphoma or carcinoma (was inconclusive) but either way it was really bad at the end. Dr. Beth has the knowledge to help you understand what is happening, the compassion to guide you through it, and the kindness to come out to our place at some inconvenience to herself (last minute, outside regular hours, etc). I loved that she gave us special family time with our girl as we went through the steps of the at home euthanasia. I loved that she said some words of gratitude for her as she passed, almost like a mini memorial service. It was painful, it is painful, but I don't think I could have asked for a better person to lead us through an extremely difficult decision. I see sad photos of animals here. I choose to remember my kitty when she was at her happiest, and that's the photo I'm sharing here.

Dr. Newhart and the team at Vet in a Box gave our boy Bean the most compassionate and exceptional…read morecare during the hardest month of our lives. Bean's health rapidly declined over the past few weeks, and after 14 wonderful years with him, saying goodbye was heartbreaking for our family. Throughout everything, Dr. Newhart and his staff were incredibly attentive, patient, knowledgeable, and kind. They treated Bean with so much love and dignity and made him feel peaceful and comfortable in his final moments. Their genuine care for both Bean and our family meant more to us than words can express. We will always be deeply grateful for the support, compassion, and beautiful care Vet In A Box gave our sweet boy.

Dr. Newhart and his team are terrific care givers who go above and beyond in the service they…read moreprovide. They follow through on what they promise to do, they check in on how your pet is doing. Im really so glad we found them. Highly recommend!

Our first visit to this company with one of our cats who had a severe condition I must say this…read moreplace is exceptionally clean in the lobby. The examining rooms were very clean, although my cat was very nervous, but I think that's typical cat anxiety, and and stress when they're in a new location for the first time even on a follow up visit. My cat was still very nervous. The staff extremely courteous, very professional of what I like the most is they follow up promptly via text phone and email slightly expensive but we will be going back clean restrooms. Parking is very tight.

This was our second appointment with Just Cats Clinic. The place itself is adorable and I…read moreappreciate that it exists as an option for cats that are fearful of dogs. It's also nice that they have other services available so a cat can recognize the smell if they do boarding/vet/other services. Every person I've interacted with that works at Just Cats is pleasant and makes sure you get everything you need. We'll be staying with this vet!