Took my 2017 Dodge Journey to the Service Center. I wanted to see if there was a wiring problem…read morethat was causing the rear windshield wiper and lift-gate headlamp not to work. Made an appointment. Dropped the car off on a Monday morning. Never received a call. I took it up on myself to call and check the status because it was nearing closing time. I was told they didn't get to it and would have to diagnose the problem the next day. This was very disappointing considering I made an appointment. Received a call the next day and they detected a wiring problem that needed to be repaired. I had to make another appointment to get the repair done which was the following week. When my wife picked the car up after being diagnosed, they charged $202.50 Diagnostic Fee without any repairs being done! When my wife voiced her concern, both the Technician and the Cashier assured her that if we had the repair done there, the Diagnostic Fee would go toward the total repair. The estimate for the wiring repair was $270. Essentially, I had to get the repair done or I'm out $202.50 without anything being done at all! We scheduled the appointment and had the repair done. When my wife dropped the car off, she made sure she brought the receipt from the Diagnostic Fee. They assured her that it was, "standard practice," that the money we paid for the Diagnostic Fee would go toward the repair. When my wife picked the car up, they handed her a bill for $270. She reminded them of the Diagnostic Fee that we already paid and that was the whole reason we had the repair done in the first place. The Technician told her that the total repair was $472.50! My wife tried telling them that we were quoted $270 just for the wiring repair. They refused to honor that quote. My wife paid the bill and didn't cause any fuss because she's a nice person. To say we're disappointed and will never return, is an understatement. In today's economy, this is a lot of money for us and it hurts. Terrible experience from beginning to end. I don't even know what to say.

Mr. Shields was very condescending, and they basically expect you to pay the sticker price...which…read moreno one is going to do. Lost a sale over a couple of thousand and his abrasive manner. Oh, well.

great prices, they are always friendly too and close to home. I've been to a couple others that do…read morenot compare

From the owner: Pipes, Tobacco, Incense, Disposable Vapes, Vape Mods, Vape…read moreCoils, Vape Juice, Pre-Paid Phones, Beauty

Ran in here to pick up a couple of items for my son's new place. Got the help I needed right away…read moreand the guy knew his stuff! Found the items I needed and we were in and out in less than 5 minutes. Great customer service!!!

Extraordinary service -- employees are knowledgeable, friendly, and very helpful. You might pay a…read morebit more than you would pay at a big box store but you'll get good advice to fine-tune your decision (thinking of paint in particular).

I would definitely definitely recommend anybody going in there if they need help with their phone…read moreor want to buy a Verizon phone through Russell, which I guess is the sister company it's right by Walmart and Starbucks. Brandy was wonderful. She was very helpful and help me set my whole phone up. She could not have been more kind. She even helped me pull a big plastic bag that was stuck under my car wheel when I was leaving she got my whole phone set up for me no charge. She definitely knows what she's doing with phones. Just a very good person. I appreciated her help so much and I'm thinking about getting the Internet. I gotta check into that later today thank you Brandy for being so kind and helping me so much. I appreciate you.

I really love this store! They provide great customer service and sell high quality products!read more

Got me in and out quick to fix a watch bracelet. Amazing work amazing quality and the people were…read moreso incredibly wonderful.

Excellent customer service…read more I've been using Blackburn bicycle pumps, racks and lights for years. I recently had issues with my first generation Blackburn Flea lights. Their Customer Service Representatives couldn't have been nicer to deal with and my problems were promptly resolved. I would not hesitate to purchase other Blackburn products in the future. Especially now that I know that they really stand behind their products. Cool and innovative to boot.

I bought a Blackburn mag bicycle trainer several years ago that just broke recently. The customer…read moreservice center at Bell Sports was extremely helpful and prompt in responding to my warranty claim. After trying to send me a replacement part that didn't do the trick, they replaced the entire unit with a brand new one. This might be the best customer service I have ever received for any product I've ever purchased. I'd highly recommend their products as they are of good quality, and the company clearly stand behind them.