So I have used this car wash for a few years and they are terrific. Here are two incidents where…read morethey really shined. One was I had a rather unexpected and unusual incident that really changed my life. I found myself without my car and I finally made it over to cancel my monthly membership about 45-60 days after my last car wash. They not only did not fuss, but they canceled my membership without any fees and refunded me for two months of the membership. The next was just about a month ago. I went for a car wash in he morning and there was a rather large clang as I pulled out of the car wash. I noticed my car riding funny and I had a horrible flat tire. I huge kudos to the glass shop a few lots down who helped me jack up my car to put on the spare. Soft Touch responded appropriately & paid for the tire and was terrific about the whole situation. It is just so nice to experience mishaps and not be condemned when asking a business to make things right. Usually now a days people are not only unapologetic, but usually somehow blame you for their mistakes. Soft touch gets five stars from me and two thumbs up

Very disappointed with the new ownership of this car wash. I've been a customer at this car wash…read morefor YEARS and it's gone downhill the last 5-6 months. No more pre-spray, soap dispensers are broken when you're driving in. No more towels available to dry off water spots (dryers do not work well) and for the past three weeks - no more towels. I asked about the towels, spray cleaners etc. - no longer an option. I'm canceling my membership immediately.

I definitely recommend this business, Humberto was so kind he even added a free carwash alongside…read moremy interior detailing! My car looks nicer than it did the day I drove it off the lot... affordable price as well.

From the owner: Take the best detailing service in Austin and surrounding areas, call us today!read more

I am surprised by all the negative reviews. I needed a quick carwash in the area. This place is…read morequick and very effective. I paid $11 for a basic wash and I was very happy with the speed and quality of the wash. My car came out sparkly clean and I was in and out of there in less then 10 minutes, even tho there was a long line or cars when I arrived. Besides the traditional drive-thru wash you might see at a gas station, there is an attendant before you enter the tunnel. They use a soapy brush to manually scrub off any stuck-on dirt from your car. The wash tunnel has two different cleaning stages. Soft cloth then soft brushes. After that you go through the rinse and finally the dry. I don't know what all you get for the more premium washes, but I chose the most basic option and I'm very happy with the results.

Went there for a basic car wash and ended up getting a whole experience! Jayden was super friendly…read moreand outgoing to make sure every speck was power washed. Definitely will be returning to get some books and to see Jayden.

Great fast service! It was hard to tell where the entrance of the place is. Basically you drive up…read moreto the garage door (which is supposed to be open) and then pull up inside. There's a sign that says you have to honk. It's quite tucked away. They did a great job cleaning and doing everything I asked. $10 for the wash and $2 more for interior, $5 for interior shine or tire shine or leather care. Awesome!

Looks super sketch from the outside, and waiting room makes you fear for your life, but other than…read morethe CASH ONLY transaction (with the actual price higher than the posted), this was definitely the best $23 I've spent on my car in a long time! The place is located on the corner of Sample/Sheridan, the entrance is a small driveway off of Sheridan. Pull up to the closed garage door and follow the sign: honk your horn and wait. They'll open up the door soon enough and wave for you to drive in. From there you can choose your services: a basic car wash includes vacuuming all but the trunk. You will need to take your stuff off the floor though or they'll ignore those spots. The trunk is additional to the posted $15. The wheels weren't washed, but the body was fine and their shop vac did justice to my husky's fur on my dark seats! I also added a small tip for their quick and efficient service! (And for making it out there alive!)

Very clean place and machines always work! There is always someone on staff to attend to the place.read more

The automatic car wash DOES NOT get your car clean. Don't waste your money! We even asked the…read moreoffice if we could drive through again - nope.

This eash uses nylon strips to wash your vehicle! Which i trust to deep clean the outside of all of…read moremy vehicles!

Least impressive car wash so far. I asked for someone to come and see why the pre wash and high…read morepressure soap was not working. Acted irritated with me, showed me the high pressure was working. Didn't explain why the pre soak was not. I said sorry I'm used to another car wash and he suggested I should go there instead. Said they were fine this morning. Then started calling me lady in a rude manner. I used the high pressure soap, again, that didn't cover at all. Went and got him again and he explained why I was wrong and maybe I needed to figure out what I wanted or go somewhere else. I asked if he was the manager and he said "no lady I'm the owner". I only replied "wow that is not impressive". As a customer I was surprised at the lack of concern and him speaking to me like u was stupid and a waste of his time. Definitely not recommended.

Good car wash. It offers an automatic touchless wash without a dryer. The cost is moderate, but we…read morewere in need of it and it was conveniently located in the area. We were happy with the results.

The nice thing about this car wash is they keep it always clean, and in excellent working…read morecondition. Also, for the two automatic washes, for touchless, they are awesome! Then they do have a handful of really nice vacuum sweepers to use on the inside at a reasonable price. One time it took my money in the automatic wash and they called me the next day and gave me three free washes, or was willing to do a return on my debit card.

This car wash was truly amazing before they "updated to 2x faster wash." I was a loyal customer…read moreand would have been for life, however this new wash they installed truly stinks. I washed my car today and you wouldn't even be able to tell. I'm so disappointed. First they changed it from daily wash package to "every other day" even though the price did NOT go down lol but I was okay with that had they not changed up the wash. The only positive thing about the new wash is the lines go faster. But the quality is completely gone. I'm so sad they changed up bc it's so convenient and close to home but I'll drive across town to get what I pay for. I really wish they would have never changed. The old wash kept my car sparkling and clean. This new wash they installed is absolutely terrible & I know I can't be the only one who's noticed the downfall of the quality. They have however always been pleasant to work with and so friendly which makes me even more sad to end my membership.