We have a very heavy 73" bathroom vanity with the carrara mable top and double sinks already…read moreinstalled that had to be moved from our garage to the bathroom. It had to go through a wooden privacy gate, a patio door and stood on end to get into a hallway and bathroom door. At our age it wasn't even an option for us to attempt so I went directly to Yelp. I pulled up movers under Yelp, of course, and called three or four movers in the area. Bellhop charged by the hour, didn't seem dettered by the weight or standing on end and was available when we needed. Bellhop texted and emailed a confirmation and reminder while the lead mover introduced himself by text and confirmed the arrival time and exactly what they were moving a few days before. The day of the move they arrived separately and promptly, both were dressed appropriately (pants weren't down past their booty), polite, they worked well together, were careful and listened to suggestions my husband had without taking offense. We've had to move several large items into our house and knew what would work. We ended up having 3/4" to an 1" head clearance going through the bathroom door. They handled it like troopers and nothing was damaged. The move from start to finish only took an hour and 15 minutes. The bathroom vanity had no scratches and the marble top was in perfect shape. Bellhop doesn't provide furniture or appliance dollies unless you're renting a truck. We provided both for the movers but they weren't neccesary. They just carried the bathroom vanity and handled like pro's. If I need something moved again I won't hesitate to call Bellhops Moving.

I had a very disappointing experience with Bellhop and would not use this company again. I have…read moremoved numerous times over the past decade and have hired many moving companies during that time. This was, without question, the worst moving experience I have ever had. The issues started when the movers left behind one of the most important pieces of my furniture, my bed frame. After discovering it had been left behind, I repeatedly contacted Bellhop in an attempt to have the situation corrected. Unfortunately, responses were slow and not provided in a timely manner. Because I was unable to get a prompt response or meaningful assistance, I was ultimately forced to retrieve the bed frame myself befoere I lost it. My personal vehicle is a two door sedan and could not accommodate such a large bed frame, meaning I had to rent to a larger vehicle and spend additional time and money recovering an item that should never have been left behind in the first place. Despite the inconvenience, expense, and stress this caused, Bellhop's response was a $50 credit which didn't even cover the truck rental. What concerns me most is what they did to me afterwards. My move involved a move from a 1 bedroom apartment and was originally estimated at approximately four hours. I was charged for this service and the move was roughly 3-4 hours. On that day, after that move was complete, the movers informed me that they had no additional jobs scheduled for the remainder of the day. We then discussed furniture assembly as a separate service. The movers contacted Bellhop directly regarding this arrangement, and I separately agreed with them to pay $400 including tip for a few pieces of furniture assembly work. Despite this separate arrangement and separate payment afterwards, Bellhop later additonally billed me for a total of six hours for the move itseld, resulting in approximately $522 CAD in additional charges on top of the the $2000 CAD paid initially and $400 USD for furniture assembley. The furniture assembly was clearly a separate service that occurred after the move had been completed and should not have been included in the moving service, since I paid seperately for that and it was discussed after the fact. But t I was separately charged by the company for that work, and then subsequently billed for it again for hundreds of dollars more through Bellhop, and it left me shocked. The explanation I received did not align with what occurred during the move (it was not a 6 hour move) and left me with the impression that Bellhop was attempting to recharacterize separately arranged furniture assembly as moving time in order to justify additional charges to charge me as much as possible, despite the furniture assembly having been separately discussed, separately arranged, and separately paid for. I have emailed them over this and instead of addressing this, Bellhop appears to be treating that time as though it was part of the original move in order to justify additional charges. Whether this is the result of poor internal communication or a deliberate attempt to maximize billing, the outcome is the same. I was charged substantially more than I agreed to pay and was left to dispute charges that I do not believe were justified. Mistakes can happen in any business. Leaving behind a customer's furniture is a mistake. Slow communication is a mistake. But leaving behind a major piece of furniture, forcing the customer to spend additional money and time retrieving it themselves, offering compensation that does not even cover the resulting expenses, and then imposing hundreds of dollars in disputed charges afterward demonstrates a complete lack of accountability and customer service.