I had a great experience at this Penske! I had a one way move planned from Indianapolis to Boston…read morewith a reservation booked about a week in advance. I received frequent updates confirming my vehicle's availability and my need for it. On the day of, Aman, a Penske professional, notified me that my truck would be about an hour late. When I arrived, I was offered water and given a significant discount which more than made up for the slight inconvenience. Once the truck arrived, Aman ensured that I fully understood my rental agreement and went through it comprehensively and effectively. Aman also allowed me to pick up the car carrier on the following day, which made loading the truck a breeze. When I picked up the car carrier, Aman helpfully attached the car carrier and went above and beyond guiding me through the process to affix my vehicle to the carrier. I felt confident that I knew how to operate all aspects of the truck and carrier before I left, which was very important to me. Overall, the people at this Penske exceeded my expectations and made the truck rental the least stressful part of a 1000 mile move! Highly recommended.

Great group of guys working here…read more so I am on my way to Indy and my front end is doing the Goodyear Shake when I get over 45 MPH, so I call the shop here in Indy and tell them my problem and that I need some new steer tires as these are out of balance, and the guy is like I got your answer here a set of tires waiting to be put on your front end so I say ok I am on my way south should be there in about 2 hours, I get there and drop my trailer and pull up into the bay and they are right on my truck and I am in and out of there in less than a hour, I am so happy I stopped in here

I needed to pick up a large piece of furniture I couldn't haul in my personal vehicle. Give the…read moreunpredictable Indiana weather, I thought it best to rent a van vs a truck. Enter U-Haul...$19.95/day plus mileage seemed reasonable enough. I conveniently booked it a few days in advance online. I could have picked it up using my smartphone, but I ended up there during the hours of operation so it was just as easy. This office is located behind Jacquie's Cafe. You are required to provide your driver's license, an alternate contact w/phone number, and a major credit card. A hold for the estimated amount is placed until you return the vehicle, and at that time you are charged. The kind gentleman at the desk was very helpful, yet organized and it took maybe 15 mins. for the whole process. He also explained since I was driving more than 100 miles that I received a discount on additional mileage ($0.79/mile up to 100, then the rate dropped to $0.29/mile). Cool, off I went. I'm no professional at driving a van but this one maneuvered pretty easily. I did find a bit of a learning curve using the mirrors, as in the back there were only two smallish windows on the passenger side. Once I got down the road a few miles I felt very comfortable. The van itself had a rubberized mat floor, which seemed durable and easy to clean. It also had 4 rings on the floor in the back which I used to anchor the item I was transporting with bungee cords. It worked great! Overall the van got better mileage than I expected and took regular gas. You are required to return the vehicle with the same amount of gas as when you left. The kind fella originally explained there is a guide on my contract which correlated the gas gauge level with how many gallons of fuel I would need to add. How cool, and easy! I fueled up, dropped off the van and key at the desk...no other paperwork necessary, I received a report of the final cost via email. Highly recommend this location! Note: they also offer self storage units here as well.

Super smooth experience. We needed a truck to move a few large items. Mobile checkin upon arrival…read moreand return made this an awesome experience. So much better than the other companies I have rented trucks from.

We did not rent a truck from here, so I can't comment on that. We stopped in for packing supplies…read moreonly on two occasions. The staff was friendly and helpful. Both times nice young gentlemen went to the back room to get more packing foam for me. I was by myself the first time, so one young man helped me out to my truck with all of the packing materials. I appreciated it!!! Great customer service oriented staff here!

We had a very disappointing experience at this location due to poor customer service from the…read moregeneral manager. His attitude noticeably shifted when we politely asked him to speak more clearly, as he was mumbling and hard to understand. On top of that, we've used the same trailer, hook, and vehicle here just last week with no issue but this time they insisted on trying to sell us a hook we didn't need. It felt unprofessional and frustrating. If you're looking for better service, I suggest going to the Castleton area location instead which they are much more straightforward and respectful.