I have placed a number of online orders with Scheels. My experience is one of a company whose employees will really go the extra mile in making you a satisfied customer. I recently visited their store in Sparks Nv. The staff their was on par with their online folks. Really happy I discovered Scheels; they are really a top drawer company. My response to people who think they are overpriced would be the old cliche 'you get what you pay for'. read more

I stopped going to the Scheels in Great Falls MT, because they seldom had what I wanted in stock. So today, I decided to give their online store out of ND a try. A total fail for Scheels. Their online shopping system gave me the options of having the item shipped, picked-up at the local store or delivered. I selected delivered and continued to the checkout page. There was no indication that they were going to deliver the item, only shipped. So, I called their customer support and after a long wait on hold, a young lady gets on the line and I explain that I wanted to select "delivered" but their system only recognized "shipped." Well, she got everything I said confused and bassakwards. So I repeated myself and she still couldn't get what I said, correctly. When I began to get frustrated, she told me "there's no need to be rude". I was never rude, just growing frustrated after waiting so long just to find myself speaking to a young person who couldn't seem to listen. It just went down hill from there. This was a small, inexpensive item that is being sold by at least 15 other outlets, so I just gave up on Scheels. I have now permanently crossed them off my list. I went ahead and ordered this item from Brownells - whom I've had basically good service from. Scheels really needs to decide if they are going to be a serious contender in the sporting good business. read more

I had never heard of this company before my recent purchase but decided to take a chance on them. We wanted pie irons for our upcoming camping trip but through no fault of this business they were held up in the mail. I contacted Scheels to see if I could still get them in time and their customer service went above and beyond by express shipping me another set. They products were nice and sturdy as well, I was very happy with my whole experience. read more

Terrible service and rude employees. Simple go in and purchase a fire arm. Pre-owned are just as much as buying new, and new firearms have a mark up of 20% or worse. Asked an employee for more information, man just walks away and never returns. Mediocre at best. 1 out of 5. read more

Prob the best company I ever dealt with as far as fast and great customer service! Had small issue with my order and I did a return. Once I told them the issue they didn't wait like most companies do for the item to be sent back, they reshipped me my order and gave gift card for customer satisfaction. I am a firm believer in that everyone is human and we all make mistakes but this company fixed it very fast was very professional and very friendly and really took care of me very quickly and I really cannot thank them enough. And my husband has already placed an order with the company since then and everything was perfect with the order thank you so much and we will be glad to be doing business with you again. Thank you for making customers a priority in these tough times. I also work in retail and I know the public can be difficult but you handled everything perfectly. read more

Great place to shop. You can ride the ferris wheel in the store. Practice your shot at the shooting range. Drive a race car. Buy Bison wear. Huge Huge selection of workout wear. Makes Dick's Sporting goods look like Division 2. read more

I like this store. I also like the fact that they cary new and used guns. The prices are a little high, but when it comes to buying guns, prices are always negotiable. The ferris wheel was a little weird, but hay whatever. I never had a problem getting help to buy things, unlike most people in there, I actually bought stuff, I can find whatever I want. Someone here said to shop online, and i agree, it is cheaper, but it also comes down to "do I want it now, or can I wait" so that was pretty dumb. read more

Gotta say I love this place. It is huge and has everything. A great selection of anything you could want but notably the gun and clothing selection is really great. The Ferris wheel is great for kids and a fun addition. The games around are fun too. There is so much to do and see here and it really is a great shop with decent prices. Obviously, the winter apparel selection is always great and so is the workout and bike section. Come and experience this for yourself... even if just to walk around. read more

Scheel's is great. Like a cross between Bass Pro and a sporting goods store. They have a great gun room too that carries all major brands. Also have no fear if you are a sports fan as Scheel's is stocked with fan gear. My only qualm is that they are a bit expensive. read more

Online experience not so good. Foolish me. Xmas on Thursday, ordering a rush-last-minute gift Monday morning. How about a gift card! Not challenging! Two day shipping, hmmm. $22, to get it by Xmas eve? Sure, spend the money. No, it didn't get there on Wednesday! Nor thursday (no surprise) , nor friday. Not until the next Tuesday! What the Freight? Sure, you say, it was the shipper. Partially, no doubt, but 24-48 hours to process a gift card (per customer service)? Ha, not good at all. It's not like they have to send someone to the warehouse to find it. Duh. I doubt I ever would have shopped here again, regardless of this experience, But future gift-card shoppers, you have to think WAY WAY ahead with these folks. And certainly this doesn't reflect on the Fargo location. But Yelp has limited locations upon which to rip. read more

Biggest sporting goods store I've ever been in. Huge variety, but hefty prices. I would shop around first, then circle back to here if you can't find what you need elsewhere. They keep up with all the new styles and technology. The bike shop is also good. I don't get why there's a ferris wheel, but it's there. read more

Went here for the first time with my family over the weekend. We just moved here from California and were so amazed by this store. Tons of good quality stuff for the whole family in one spot. The beat part about it was the kind man at the Ferris wheel. He was so sweet to my family and made my son so happy. Thank you! read more

Scheels must have a policy for employees to seek out people and ask how you're doing at all times. My 20 min visit netted me about 30 inquiries from employees as to "how am I doing?" Etc. No exaggeration. Hard to just relax and shop that way, so I just left. read more

One of the friendliest stores in North Dakota! Huge selection of outdoor gear, shoes and fashionable clothing for men and women. My son loves playing the games upstairs, looking at the beautiful aquarium, playing in the indoor two level children's playplace, riding the Ferris Wheel and eating in the cafe. The prices may be high, but the return policy is amazing. I returned a pair of Danskos that I had worn for several months when the sole began to separate. They immediately returned it and refunded my money. Easiest return ever made. read more

I ordered a ice house it was a defect they took care of me they'll send me another ice has a better one for the same price and very kind people on the phone,They stand behind their products and their service I will buy other things that I need through them again read more

First time customer and I could not be happier with the level of customer service I received. I purchased a Fishing sonar at a closeout price and after installing it in my boat found it was defective. The manufacture offered to send me a replacement part they thought might fix it but the part was on back order and might take 6 weeks to arrive. I gave Scheels a call and was assisted by Baily in Customer service. She offered to send an exchange sonar complete and after explaining That the defective sonar was already hardwired and installed in my boat she said they would ship the exchange and I could make the return after I had it working. I got the original and the exchange shipments quickly and after changing out the cradle and display all problems were corrected. I doubt many retail stores will offer this kind of stand up service. Baily in customer service was so nice to work with. I will be looking to Scheels for future purchases and look forward to visiting a store in person in the future. read more

My kids love the shooting gallery and other interactive activities at Scheels. I usually get good customer service from friendly, knowledgeable staff. Make sure to do price checks though as the same pair of shoes was $10 more at the Scheel's in Moorhead. vs. Fargo. When I questioned this, the Moorhead. store matched Fargo's price. read more

Scheels is a destination and more than just fantastic shopping. You and the family could spend most of the day there; there's something for everyone. Their customer service is always on point and their staff is awesome! read more

Mostly staffed with incompetent kids. Numerous times I've looked at bikes there and never have I dealt with somebody who knows WTF they're talking about. Not once. Looked at a used mountain bike that seemed like a decent deal. Asked how old it was. The answer I got: "There's no way to tell." Seriously? I looked it up and found out the bike was 12 years old and they wanted twice it's value, even if it were in better shape. Test rode another brand new, $1000 bike. They made sure to tell me I had to wear a helmet to test ride it, but didn't make sure the brakes worked. This was after it went through their "shop" before they let me ride it outside. My friend bought a brand new bike and had them install fenders on it. They managed to strip all the threads on the fender mounts. I could go on, but I think you get the idea. This place sucks. There are tons of people on staff that are trained to smile and greet you but none of them are trained to know anything about what they sell. The vast majority of them are stupid college kids who don't care and won't be working there for long enough to care anyway. They do have a lot of guns. Their prices suck though. After dealing with this oversized, overpriced bloated dump a few too many times, I will never be going back. Everything they have can be purchased somewhere else for cheaper and probably from people who can answer your questions. read more

The always have what I am looking for and when you need help as long as you can find a staff member you will leave with more than you came for and all your questions answered. read more

We travel to ND each fall for hunting and this is our first stop. They have everything you could want for sporting goods and hunting. The staff is very helpful and friendly. I would recommend this store to anyone. I wish they had stores in Chicago. read more

Thank you. Thank you for the four statues of Presidents Lincoln, Jefferson, Washington and Reagan at the benches outside. The statues and their inscriptions are inspiration beyond what I would have ever ever expected. It was a please to visit and shop. read more

Iove this place! They have ferris wheel, shooting gallery, nascar simulator, and many used and new guns. They have really anything you'd want for sports. They're kinda overpriced except for live minnows which are really cheap. read more

Scheels is an absolute top notch establishment for sporting goods. I go there for everything from hockey to hunting. They have a very knowledgeable staff and are able to answer any questions I may have. When I need work done on my bow, there is no one I trust more than Al Messner. He is a great guy and has the expertise to ensure that your bow is going to perform when you need it to. read more

The store and its appearance is top notch. The staff is friendly and very accommodating. Their selection is very large and abundant. There is a Ferris wheel in the middle of the store to add to your experience. My only complaint is their products are ridiculously priced!! Their sales aren't sales, online prices are by far cheaper, and their merchandise is flat out higher across the board. This is the age of amazon and the internet, I can price check items on my phone. It's no wonder stores are falling like dominoes with unrealistic prices. One more thing, I'm from Moorhead, where is the Moorhead apparel? I know there is a store across the river, but I go to Fargo because of the bigger selection and am disappointed to see just fargo apparel. read more

BEWARE. Worst Customer Service Ever. Ordering online....call customer service because no confirmation the order was received. No record of the order inhouse but the charge somehow made it to my credit card. After numerous calls to customer service, the order was duplicated by customer service because there were "issues" with the online ordering. I was charged twice to my credit card and paid twice, all the while the "customer unservice reps" tell me I am wrong, it was not processed twice. Obviously I don't know how banks work, but they do. I once again confirmed with my bank, yes they were paid twice. This has got to be the biggest rinky dink operation. I have no idea if my gift recipient will get one or two gift cards, but it will be the last time I buy from this company. read more

I love this place... The staff is amazing there... I'm a sportsman and my teenage daughters love there clothes... It's a win win for a dad who hates shopping(for clothes)!!! read more

Have shopped at Scheels for many years - yes, they are overpriced (as are most sporting good stores in my experience) but they have a great selection, and that may just be the price you pay for that big of a selection. Do appreciate that they are a local business. I've never had a bad customer service experience - granted sometimes I've had a hunt down a salesperson but they were never far away. Of course the Ferris wheel is a big hit with the kiddos. Not a fan of the dead presidents though - out of place and creepy! read more

Don't buy fishing equipment on-line from Scheels. Buy at Amazon, Basspro, Cabelas, anywhere but Scheels. Example, bought two lures totaling $8.00, Scheels only allows UPS 'shipping' (if you do not have P.O. or APO box) came to more than an additional $12.00. I live in the U.S. and Scheels does not allow USPS mailing for lures that weigh a total of half an ounce. When advised and questioned (via email) about this shipping gouge; there was no reply ... Buy elsewhere with reasonable shipping charges. read more

Visited this store because I needed to find new work out clothes. Everyone on the floor was very helpful. When I was ready to try on the clothes, the lady in the fitting room took my name down on a white board. I had to ask the lady a few times to get me another size because I was unsure of the fitting (I lost weight and fitting a different size was foreign to me). I like to take my time when I try on clothes but i thought it was very rude when one of the workers started to open the fitting rooms and walking in on people. I noticed that she stopped opening doors when she walked in on me while I was still changing. I didn't understand why that was necessary when they take your name down and knows exactly which rooms are filled. I felt very uncomfortable with the situation. read more

I bought my first shotgun at the Moorhead scheels store in the 50's. Bought my most recent shotgun in 2011 at the Fargo Scheels. Outstanding service and products. We are fortunate to have such a store in our region. read more

Good store, been shopping them for years. Owners wife is a 2nd cousin to me. One of the other guys was stretching a bit by stating if they don't have it, it don't exist. Hardly, there is a lot in the gun dept they don't have especially of reloading. Nice friendly helpful crew except for the old jerk on the Segway in the hunting dept. He is enough to drive anyone away. My future son in law was looking at a Desert Eagle, that guy had asked if he wanted him to take it out so he could look at it, witch he did. He looked it over, handed it back and said thank you. The old guys reply was, "If you aren't going to buy it why did you have me take it out?" Real nice, Huh? Other than him it's a great crew and a great place. read more

I'm 57 and when I was a little shaver of 7 or 8, every time I was in the old Scheels on S. University (the one next to Ben Franklin), I would go over and touch a black Schwinn Typhoon with CHROME FENDERS! Fred Scheel knew me from being there so much and came over one day and said, "what kind of bike do you ride now?" We went outside and I showed him my cobbled together hand-me-down. He said he would give me $10 trade-in and I could pay $5 a month on the Typhoon with CHROME FENDERS! Quickly figuring it out in my head, I thought to myself that I would have the bike by next summer. Fine by me and we shook on it. I gathered the stuff I needed at the store and headed out the door. Then the door swung open again and there stood Fred. He said , "Aren't you forgetting something?" I checked my list. Nothing missing. "Your new bike". He let me ride away on my new bike. I was only 7 years old! I'm sure my old one went straight into the dumpster. I have never forgotten it. This is an absolutely true story and Scheels has never let me down. John Ringuette Lisbon, N.D. read more