Elizabeth M. Purchased a Subaru Outback on June 10 of this…read moreyear. Great car! Everyone was a pleasure to deal with. Extra shoutout to MIKE SHAW in Sales. Very patient, so willing to explain. Also to JARED HOOPER in Finance. Went through a world of paperwork with me. Also CAVAN ADAIR . The scheduled followup appointment post sale is great on the part of Subaru. There was a lot of unfamiliar (to me) technology that i needed to hear about again. Every one not only nice, but excellent professionals as well, they know their stuff.

I totaled my car over a month ago and decided to let these guys work on the other car we had, which…read morewas going to knave me with no car 7than Anthony, who works for the subrau part said they had a loaner I could use great I went to get it and it was a 2024 beautiful subaru people they let us borrow this car for way over a month Anthony told me ge would not leave me without a car! I turned it in today. Our car was fixed, and we were ready to do everything that was ready for us. If I were to want a car to buy, this would be the place they go way beyond to help you, and this subaru I drove was the best car!!!! Thank you, guys. You get a grade past 100 and the sweet girl who brought me home ty for giving of your time!

I am extremely disappointed with my experience at Mount Airy Nissan. My vehicle, which is only 3…read moreyears old, suddenly began decelerating on the highway while I was driving to work, creating a very dangerous and stressful situation. We took the vehicle to this dealership, where we were charged $183 just for diagnostics. We were then told the issue was related to 3 recalls, which they supposedly repaired. Less than a week later, the exact same problem happened again -- my vehicle began decelerating on the highway. We returned the vehicle, and this time they replaced another part and charged us an additional $500. However, the SAME DAY we picked it up, the vehicle did the exact same thing again. Because we were out of town when it happened again, we had to take it to a different Nissan dealership. That dealership was finally able to correctly diagnose and repair the actual issue, but it cost us another $1,200. What is most frustrating is that we already paid for diagnostics at Mount Airy Nissan. If the vehicle was properly diagnosed the first time, why was the real issue repeatedly missed? This entire experience was extremely distressing, time-consuming, expensive, and potentially dangerous. While the staff was polite, the repeated misdiagnosis and unnecessary costs left us with very little confidence in the service department.

Extremely Disappointing Customer Service and Lack of Accountability**…read more After purchasing six brand-new Nissans and one gently used Nissan over the years, I have been a loyal Nissan customer for a very long time. Unfortunately, my recent experience with Simmons Nissan/Mount Airy Nissan has completely changed my opinion of this dealership and has caused me to reconsider my loyalty to the Nissan brand. I brought my vehicle to the dealership for a routine oil change. I followed their normal check-in procedure, parked my vehicle in the designated parking area, went inside, and turned over my keys. A dealership employee subsequently moved my vehicle to the service area. While I was sitting in the customer waiting room, four police detectives arrived at the dealership regarding a disgruntled employee. As that individual was leaving the dealership in his personal vehicle, he backed into my parked car, which had been moved by dealership personnel. What happened afterward was almost as disturbing as the accident itself. I was not notified until after the individual had left the premises. By the time I was brought outside, a uniformed police officer had already completed the accident report without speaking to me. When I asked the officer why no one had come inside to get me, he explained that no one had told him I was there. Rather than expressing concern about what had happened to my vehicle while it was in their care, dealership management was quick to inform me that they had no liability because the person responsible was supposedly a former employee. General Manager Frank Weatherly and manager Rasheed Brisco showed little willingness to assist me in resolving the situation. I subsequently contacted Nissan USA, which reached out to the dealership. Even after that involvement, the dealership continued to deny responsibility. **What I find especially unacceptable is that not one person from this dealership has contacted me since the incident to apologize, inquire about my vehicle, offer assistance, or even follow up on the situation. Not one phone call.** I understand that accidents can happen. However, I also believe that when a customer entrusts a vehicle to a dealership for service, that customer should reasonably expect the dealership to demonstrate some level of concern and assistance if the vehicle is damaged while in its care. Beyond the cost of repairs, I am also concerned about the diminished value of my vehicle resulting from an accident that occurred while it was at the dealership for maintenance. For years, I have trusted Nissan dealerships to maintain my vehicles, and my family's history of purchasing Nissan products reflects that loyalty. I certainly never expected to be treated with such indifference when something went wrong. **My greatest disappointment is not simply that my vehicle was damaged. It is the complete lack of concern, customer service, and willingness to help from dealership management.** I have always believed that the true measure of a business is not whether problems occur, but how that business responds when they do. After this experience, I have decided to look at other automobile manufacturers when purchasing my next vehicle. I am sharing this experience because I believe potential customers deserve to know how this dealership handled a situation involving a vehicle entrusted to them for service. **Seven Nissan purchases over the years, and apparently that customer loyalty meant very little when I needed their assistance.** Extremely disappointing.

Scenic motors and their staff from front office to back office is great people that want to earn…read moreyour business and do the right thing. I have been fortunate to know many of these great people and I feel assured that I will be taken care of from cradle to grave. Regards, MHodg

Well. Service department sucks & they leave stuff off you vehicles. Pass the buck & back nothing…read moreup. what a piss poor place !! Piss me off even looking at this dealership. Lemon laws will be checked out next. The people lie about everything.

I never have experienced such bad customer service in my life, take your hard earned money…read moresomewhere else. I test drove a red Camry and when I was done driving I told the man it was not what I had in mind. He walked inside and told the other salesman "he just wanted to drive a nice car with AC". like my crown Vic doesn't have AC. I was treated like a dummy!

Best honest used car dealer in the area. Ask to speak to Big Billy if you want the boss. Would…read morerecommend highly

Excellent Service...From the first point of contact, Teresa made it easy for us to bring in our…read moretrade and purchase a Dodge Durango. Preston was very good about showing us several vehicles and when we found one we liked, we worked it out to get the tow package and leather seats installed. Dale was very helpful in the finance departmen, makes no things move along smoothly. All in all, Mt Airy Chrysler Dodge Jeep Ram Dealership is a great place to get the vehicle you want.

This dealership works hard to make you feel important when you're looking at buying; however, once…read morethe ink dries you're not important anymore. I've encountered service and parts multiple times and had issues. The Parts Manager, with the beard, is so rude, other employees even acknowledge it and agree that he is rude...so my question is, why is he still there? Recently when trying to crank my vehicle with my key fob with me, I kept getting an error message saying that the key fob was not in the vehicle. When it finally cranked, using the key fob, I came to the dealership to have the key fob checked. The lady in the parts department (with the hurt foot) advised that the key fob appeared to be fully charged. The Parts Manager came out and was rushing her to finish up so they can attend a Christmas party from 10:30 am - 1 pm that day. The time was around 10:20 am. He rushed to tell me to schedule an appointment with service. He was very rude and I am looking to schedule my appointment and reach out to upper management to discuss this. I was told the owners were up from Charlotte, and that's why the Christmas party had to happen on time. Maybe they need to reevaluate how their management runs this place when they're not throwing parties. So, to wrap it up, to this dealership you're only as important as you want to be before the deal is done. Once you buy and you drive off the lot, you're no longer important. Buy somewhere else where they'll make you feel important all the time, not just when you're looking to initially buy.

I drove 2 hours to look at a vehicle on their lot. Purchased the vehicle and also left my truck for…read morethem to sell. Told them what I wanted for my truck and received a check for that amount. They sold it in one week. Great folks to deal with.

We recently bought a Suburban from Royce Auto X-Change, the service and experience was like none…read moreother. My husband and I had the most enjoyable, pain and hassle-free time buying our SUV! Don't go anywhere else!

Flat Rock Motors needs to answer to the allegations that they trapped a kitty cat and caused it to…read moresuffer and die in the heat. If they are that irresponsible and negligent they cannot be trusted.

Bought two cars here previously and they turned out to be very good buys, one is still on the road…read morewith my middle daughter, the other ended up being totaled in the snow. So, I decided to return for a third try. This time turned out to be not as good. The vehicle has been a small monwy pit since purchasing, but could have and should have been avoided. Flat Rock reimbursed us $200, but we've put in over $1,000 so far. They supposedly gave us a deal on the car but a deal still ended up costing us since the purchase. I won't be going back for any future used car deals.

Amazing used car lot! In recent years I have bought many cars from used car lots and so far Jose…read morehas done me the best so far. Simple and easy the way it should be. Totally recommend! Thank you again Jose!

From the owner: Se habla español! We strive to be your preferred dealer!read more