We had not intended to purchase a car but our son got rear ended so off to the dealership we had to…read morego. This was not our first stop. We actually went to another dealership in Greensboro and had a very unpleasant experience. It wasn't about negotiating on the car it was about the other dealership, making us feel like they really didn't care about us or care that we were there. So we left frustrated and drove 40 miles to Mount Airy to this dealership to look at this car. I wasn't in the best of moods, so it was an uphill battle for this Dealership from the start. I have to say the sales person that met us was one of the most pleasant car sales people I have ever dealt with. Very down to earth very attentive, very personable. When we arrived, he came out to greet us and we were given ample time to look at the vehicle, walk around it and check everything in it without any pressure. We took a test drive and he was attentive during the test drive, and wasn't on his phone or texting like the other salesman from earlier in the morning. Dealing with him during negotiations, as well as the general manager, and the finance person were again, easy, smooth, pleasant, and no pressure. I began to wonder if I was actually in a car dealership. Lol. Here's where they've earned our business. They were having the car cleaned and gassed up before we picked it up and the gentleman unfortunately ran over a screw. Flat tire! It was late on a Saturday and there was no one to patch the tire so we were going to have to drive home and back 40 miles each way to pick up the car. They actually had the car delivered to us two days later when the tire could get patched due to the holiday weekend and we did not have to go back and pick up the car. That to me is customer service and turned what could've been a really bad ending to this deal and turned it into an extraordinarily well done customer service moment. I do believe as my husband and I have to look for another car anytime in the near future, we are going to give these folks the first opportunity at our business, even though they are not the closest dealership because we truly had one of the best experiences in a car dealership we've ever had in our 31 years of marriage. Coming from me that really says some thing because honestly, I would rather get a colonoscopy then buy a car. L O L. Funny but kind of almost true. Thank you Simmons Nissan.

Took in for transmission diagnosis. Been 2 days and no one will even answer the phone nor did…read moreanyone say they needed to keep my car nor called to tell me.No answers on anything.I will never go back. Only to get my car and take it somewhere else. Worst service dept customer service ever.

Scenic motors and their staff from front office to back office is great people that want to earn…read moreyour business and do the right thing. I have been fortunate to know many of these great people and I feel assured that I will be taken care of from cradle to grave. Regards, MHodg

Well. Service department sucks & they leave stuff off you vehicles. Pass the buck & back nothing…read moreup. what a piss poor place !! Piss me off even looking at this dealership. Lemon laws will be checked out next. The people lie about everything.

I never have experienced such bad customer service in my life, take your hard earned money…read moresomewhere else. I test drove a red Camry and when I was done driving I told the man it was not what I had in mind. He walked inside and told the other salesman "he just wanted to drive a nice car with AC". like my crown Vic doesn't have AC. I was treated like a dummy!

Best honest used car dealer in the area. Ask to speak to Big Billy if you want the boss. Would…read morerecommend highly

Very good experience. Christina Barham was great! She was helpful and listen to my needs not…read morepushy. Talked over options, she has lots of experience full of knowledge to help me. Jeep really help me and I think them all.

This dealership works hard to make you feel important when you're looking at buying; however, once…read morethe ink dries you're not important anymore. I've encountered service and parts multiple times and had issues. The Parts Manager, with the beard, is so rude, other employees even acknowledge it and agree that he is rude...so my question is, why is he still there? Recently when trying to crank my vehicle with my key fob with me, I kept getting an error message saying that the key fob was not in the vehicle. When it finally cranked, using the key fob, I came to the dealership to have the key fob checked. The lady in the parts department (with the hurt foot) advised that the key fob appeared to be fully charged. The Parts Manager came out and was rushing her to finish up so they can attend a Christmas party from 10:30 am - 1 pm that day. The time was around 10:20 am. He rushed to tell me to schedule an appointment with service. He was very rude and I am looking to schedule my appointment and reach out to upper management to discuss this. I was told the owners were up from Charlotte, and that's why the Christmas party had to happen on time. Maybe they need to reevaluate how their management runs this place when they're not throwing parties. So, to wrap it up, to this dealership you're only as important as you want to be before the deal is done. Once you buy and you drive off the lot, you're no longer important. Buy somewhere else where they'll make you feel important all the time, not just when you're looking to initially buy.

I drove 2 hours to look at a vehicle on their lot. Purchased the vehicle and also left my truck for…read morethem to sell. Told them what I wanted for my truck and received a check for that amount. They sold it in one week. Great folks to deal with.

We recently bought a Suburban from Royce Auto X-Change, the service and experience was like none…read moreother. My husband and I had the most enjoyable, pain and hassle-free time buying our SUV! Don't go anywhere else!

Bought two cars here previously and they turned out to be very good buys, one is still on the road…read morewith my middle daughter, the other ended up being totaled in the snow. So, I decided to return for a third try. This time turned out to be not as good. The vehicle has been a small monwy pit since purchasing, but could have and should have been avoided. Flat Rock reimbursed us $200, but we've put in over $1,000 so far. They supposedly gave us a deal on the car but a deal still ended up costing us since the purchase. I won't be going back for any future used car deals.

I had an issue with a tire sensor that was reading incorrectly. Very easy making an appointment,…read moreand they actually took me in on time! After an hour, they informed me nothing was wrong the sensor, it just needed to be recalibrated. Their service didn't stop there though. They checked the sensors on the other 3 tires, and also checked for leaks on all 4. How much did they charge? $0.00. I didn't even buy the from them. They just did what was right, and I couldn't be happier. Thank you Scenic Chevrolet.

I showed up with a printout of the car I wanted, which was supposedly on their lot. However, they…read moretried every way possible to get me to buy a different car. I got credit approval through Capitol One but the dealership still insisted on running my credit and giving worse deals than the one I was approved for. They also low balled my trade in. I left Chev GMC in Mt. Airy very disappointed but found the exact car I wanted at Flow Toyota in Statesville and with very little hassle compared to Chev GMC in Mt. Airy. I definitely would have bought the car at Chevrolet GMC had they just let me.

Amazing used car lot! In recent years I have bought many cars from used car lots and so far Jose…read morehas done me the best so far. Simple and easy the way it should be. Totally recommend! Thank you again Jose!

From the owner: Se habla español! We strive to be your preferred dealer!read more

The crew at this location was absolutely amazing. I was stuck after 5 days of driving cross country…read morewith my Jeep fully immobilized and they were able to fit in a tow and full repair in an extremely timely manner allowing me to get to my location in time. Price was extremely reasonable and the whole crew were lovely to talk to. If you break down or need any work done this is DEFINITELY the place to come to or call!

Was driving from PA to Charlotte on I-77 when my alternator started acting up. Stopped into King's…read morefirst thing in the morning. They got me right in and had me on the road with a new alternator in just 45 minutes. Friendly and fast work. Much appreciated!