The only reason this place gets 2 stars is because Chris is an excellent mechanic. Every time I needed service, he helped me out.
The lady that answers the phone has an attitude, always tells me it's gonna be almost a week, if not a week or more before I can get my vehicle taken in for service. So I called yet again today to see if my vehicle can be serviced, and she tells me it'll be next Friday before my vehicle can be serviced. I've told her that she told me it would be today last week before my vehicle could be serviced, and she told me I never requested to be wrote down. I told her almost every time I asked to be wrote down, she told me to just bring it in on this specific day. So I told her straight up she's been nothing but a problem since forever.
The receptionist's attitude is poor, her communication sucks, and she never asks for me to be wrote down. Gee whiz, I shouldn't have to tell a middle aged receptionist to write me down, you should be asking me that. I called Mount Airy Tire & Automotive today, and the receptionist there was much more professional, had a much better attitude, asked for me to be wrote down (obviously I said yes), and was specific about when I can bring my vehicle in for service, so i'll be taking my business there from here on out.
For anyone that wants good service, great communication, and professionalism, stay away from Northern Star Garage! I'll never do business there again. Been giving that place chance after chance, mainly the receptionists, and this is what I get? Well no more! Good bye Northern Star Garage, you'll never here from me again. read more
