Deeply saddened and disappointed by my experience (lack of an experience) at this distillery today. As someone who has been to her fair share of distillery tours in her 20's and 30's, there is a certain level of flexibility and customer service that should be expected when visitors are coming from overseas. I feel like the rigid tour schedule and unyielding management style for dealing with tour groups could use more flexibility and understanding. Just because I can't make exactly when you offer a particular tour shouldn't mean you lock up the special room and not allow guests to try the special reserve bottles, especially when I budgeted to buy several bottles today if I enjoyed them! I shared my woes at the local bar and a couple on holiday recommended a few other distilleries in the area. I am happy to take my hard earned money somewhere else. Just wanted to leave my cautionary tale. read more