I have been shopping with Ethan Allen for over 10 years. The two main stores I used were corporate…read moreowned and in Scottsdale and Chandler Arizona. We moved to Boise last year and purchased about $7000 worth of furniture and this year about $3000 worth of art. We were not happy with two of the art pieces (which were about $700) and asked to return them. I was told I would be charged a 30% restocking fee and basically was advised by the designer "you should have used our free design services." We were told unceremoniously by the store manager they would not waive the $200 restocking fee regardless of how much we have spent at EA or planned to spend (had been looking at about $13k of additional purchases). What I have learned from this experience is a) don't purchase from this store as it is not corporately owned and you will not really receive a high level of customer service or grace. b) Stick to corporate stores like RH.com in Salt Lake, Utah or Pottery Barn (Boise) who do offer a high level of customer service. One of the reasons we shopped at EA was the excellent customer service we received in Arizona. The quality as some reviewers have discussed is not really any better than Pottery Barn particularly in their "wood" products. We purchased a 'teak' outdoor coffee table and two matching chairs (were going to buy the matching stools but will not be doing this now) and they are already 'chipping'. Good quality teak should not 'chip.' I agree with some of the reviews about poor customer service in store -- I found that up until you buy something the sales people in Boise are very attentive, after that good luck finding out when your product has arrived. Lead times for products are very long. I don't recommend purchasing from the Boise store. Unfortunately they just don't give you much leeway if you want to return something which is not the case at corporate stores. Let's face it sometimes you may think something will work in your home but it doesn't -- most stores allow returns with no penalty. RH is one store that excels at free returns even when it means shipping large items or picking them up. This experience with Ethan Allen Boise has unfortunately been strange and very negative -- the store/manager lost the sale of a $1500 (I cancelled a still in process piece after the debacle over the restocking fee) art piece and future purchases of $13k for a $200 restocking fee. I worry they may need the restocking fee more than the sale of furniture.

This review is about the Ethan Allen store but also is a 'fan letter' for talented interior…read moredesigner Val Hartl who is on staff there. Working with Val was as joy-filled an experience for professional interior design and home goods buying as we've had across the six cities we've lived in with eight homes among them where we worked with skilled independent interior designers. Rewarding for us too as Val guided our decisions for an update of our home office and in the process we discovered finishing touches of pillows and ottoman for our great room.  Also spirit lifting for us because Val made it easy and fun as she created design schemes to consider with options assembled for us to take home to look at in our spaces. The result is something that feels "...just like us only better..." in ways we could not have envisioned without her help.  Val's listening and communication skills are great as was her patience and good humor in dealing with a couple "at the end of their designer rope" by the time we walked in the showroom.  (In our defense, this was after dilly-dallying with an independent designer who across three months and several hundred dollars fee had delivered to us no usable result.)   It required only a couple of visits to the Ethan Allen design workroom in a week's time and with Val's creative guidance we had selections made and orders placed for area rug, chairs, upholstery fabrics, leather and even details, Val sees every detail, like finishing trims on custom pillows.   If I could still dance (we'll get back to this), I'd do a happy one.  FREE DESIGN SERVICE = PRICELESS:  Design service is free here and it is also priceless for homeowners to work with an experienced professional.  The drill at any Ethan Allen is when you walk in the person at the showroom desk will welcome you and if you don't have a designer appointment scheduled, they will call up a designer to offer as much or as little assistance as you want as you browse the store. You can call and schedule an appointment with Val, and we recommend it, but she assures us that all of her colleagues at the Boise store are great to work with if you walk in. (All have design bona fides. See Boise store page: https://www.ethanallen.com/en_US/store-details?StoreID=816&utm_campaign=google-my-business&utm_medium=organic&utm_source=google&utm_term=816 ) Ethan Allen corporate runs the web catalog main page and there is something they could improve. Fer shure. So a designer in store can also help provide insight that the web catalog cannot, not just for furnishings but also fabrics, area rugs, lighting and window coverings. BRAND / BUYING AUDIENCE:  Perched at the upside of mid-range or low side of up-range for price point with products for buyers across all ages and stages of home ownership from starting out to feathering family home nests to scaling down in empty nester mode and with styles from mid-Century to contemporary to transitional to classic. But Ethan Allen was not a brand we used much in other homes in cities where we lived and shopped furnishings in premium brands above this price point working with independent interior designers to make it easy to do given my limited mobility. (I have had multiple sclerosis since college days and umpteen decades later mobility and energy are both challenged and design professionals did the 'legwork', metaphorically and actually, to narrow down options.  There's the "if I could still dance..." tie in from opening.) Ethan Allen wasn't on their professional radar (the brand didn't offer incentives to 'the trade') and that means only occasionally was the brand on ours when buying on our own.  But limited access to quality furniture options in Boise led us to the Ethan Allen here in 2016 and the good product and customer care experience then led us back now. LOCAL STORE OWNERSHIP MAKES THE DIFFERENCE FOR CUSTOMER CARE:  This is one of very few Ethan Allen stores that are not corporate run but with local franchisee and the proof to customers of local ownership is sometimes in the pudding of problem resolution.  To share example from our 2016 experience when a handsome leather ottoman arrived with welt seaming problem the store offered apologies and immediately proposed the option of a leather tradesman fixing the seaming or having the item replaced.  We chose the latter and they let us use the original item while we waited on replacement to arrive.  Very nice. This kind of customer care supported by local ownership makes all the difference. If you have heard or read online of bad experiences with Ethan Allen service elsewhere, those are likely corporate run stores. Here local owner calls the shots. All good. ACCESSIBILITY: Accessible parking spaces alongside the building meet ADA standards. For the most part furniture in displays is spaced to maintain 36" clear as ADA requires - and is more comfortable for all shoppers. Loo is accessible. PARKING: Spacious, private lot, woohoo!

Terrible customer service. Lost customers over penny's. I hope that you think it was worth it…read more We have a whole house to furnish. But never again with you.

It is an easy store to navigate with a helpful staff. Delivery was prompt, and a small repair was…read moredone in home in a timely manner. I will definitely shop there again.

I've purchased a number or furniture items over the years from Don…read more The service & expertise is second to none.

I bought a recliner a month ago and was astonished to find it was made in China. The fabric is thin…read moreand snags easy. The employees are nice but really should have told me where this recliner was made. The quality was not there.

All of the employees are nice and attentive and the furniture is beautiful! If you stop by make…read moresure to ask for Jack! Excited to check out the new Meridian location.

Great selection of furniture. Great customer service! Great prices. Our dinning room and living…read moreroom look amazing now.

Marcy did a wonderful job on my project-drapes, upholstery and cushions. She was professional and…read morehad a great selection of fabrics for me to choose from. She was a huge help in choosing what was best for my needs and it ended up looking fantastic! The furniture she reupholstered was beautiful and so nicely done and compared to other upholsterers in the area she was competitive in pricing and got it done faster than they quoted me. I saw the one other review on here and that's why I felt I needed to put this review. I'm not sure if it was someone who was honest about their dealings with her but I and and several other friends who have used her have all had a great experience with her and would be happy to refer her to anyone.

I paid over $6,000 for a number of custom curtains and curtain hardware and never received…read moreanything. The online store owner, Marcy C. Andrew, of Meridian, ID, has disappeared. It's been six months. I'm wondering if anyone out there has had the same thing happen. She had an Etsy store called My Haute Stuff, @Handmade Hut and I ordered a number of custom curtains. She told me to pay through PayPal, rather than Etsy, and as soon as I did she closed her Etsy store. She gave many excuses for my curtains bring delayed, and, after six months of hearing every excuse in the book, and never receiving a single thing, I asked for a full refund. She stopped responding all together. Because of her process in having me pay her directly and then closing her shop immediately, I think this may be a regular scam of hers, involving shops of different names. Her name is Marcy C Andrew, of Meridian, ID.

Steve was very helpful and made my experience amazing and saved me over 600 dollars with their…read moreFourth of July Sale. Steve is an expert in effortless service providing access to great selection.

The other reviews in here are FALSE AND MISLEADING. My wife and I just purchased a mattress here…read moreover the weekend and had a fantastic experience. Sean took great care of us and we highly recommend this particular location for excellent customer service, professionalism, and expertise. Sean has apparently been in the business for several years and it clearly shows. His knowledge and professional care for our mattress search made the entire process quick, easy, and excellent. If you read any reviews for this place below a 4, something ain't right!!!

This is a quiet little store, but has all the prettiest mid century furniture pieces!…read more Every single piece is stunning and in great shape! The prices are really high - definitely not the spot to score a deal - but the furniture pieces are so good. Very high quality. There were so many beautiful secretaries and credenzas - tons of bars. Really so many pieces to look at!! Not much in the way of decor, dishes, or anything along those lines.

Family operated local business. Run by the owner Paul Sevoian and his son Michael Cunningham…read more Great selection however a bit on the pricy side. If you are ever in the Tamarck area be sure to vist their other store...Tamarack Interiors.