This is my personal experience when I stayed at Scandic Traingeln in Malmö on 2 of June 2017 until the 4th of June 2017.
Two Thule-locked Mountain bicycles where stolen in the hotels closed parking lot, after arriving at 22:00 hours, they were no longer there at 8:00 am. We confirmed with Scandic staff ahead of booking if they had a safe parking garage, and we reconfirmed the day of arrival at the reception.
The parking-lot is not safe. We believe the theft was an inside job; the hotel staff let us know that this was not the first theft to their guests lately. Their guard had already advised them of the theft at 3:00 am when all doors were still closed, and cameras are everywhere.
Following the theft, Scandic did not want to take responsibility. After our insistence, they gave us some vouchers to use at any Scandic Hotel, guaranteeing (verbally and written) that they could be used anytime. Sadly this was also a lie, the vouchers are very limited in their use. Their value is far below the Bicycles cost, and do not compensate for the rental other Bicycles and other costs and time lost that we had to incurr.
The purpose of this text is to warn future guests of the risk of staying at Scandic Malmö. Hopefully also to make sure their staff and managers do not continue lying.
Everything is recorded and documented, there is even a Police report done by us at that time.
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