Incredibly disappointed with Marski's customer service + Covid-19 rebooking policies.
My family and I had booked three rooms for three nights right before Covid hit in February 2020. Due to Covid, we postponed it to 2021 and we were able to work with Marski to move our dates.
Fast forward to this summer. We, once again, had to cancel our family trip once due to our Finnish family members not being fully vaccinated in time for our arrival and continued worry about the evolving nature of the Delta variant. We feel as though this year is not a responsible time to be traveling from NYC to Helsinki.
Marski only gave us the option to rebook until the end of 2021, but we are rebooking our trip for 2022, and they will not allow us to move our reservations to next year.
After trying to work directly with the Marski location to reschedule our reservations to 2022, I tried to contact corporate customer service. I spent ~25 minutes on hold with Scandic's corporate customer service, talked with someone in Finland for a minute before getting disconnected. I was charged $58 for this international call.
I filled out a form on the Scandic website a week ago - no reply.
All of the other hotels we had reservations with for Finland for our 2020 trip have either refunded us completely or gave us a voucher to use in 2022. I feel bad that I spoke so highly of Scandic hotels (previously had a great stay at the Copenhagen location) and pushed my family to make reservations here. read more