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ScalaCromatica

3.0 (1 review)
PriceyShopping

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Louis Vuitton - Perfume not offered to personalize, salesperson went to the back brought it back all packaged up.

Louis Vuitton

3.0(27 reviews)
1.2 km•Centro Storico
•€€€€

Stores in the US offer water when they know you are buying from the store. It was a long wait to be…read moreassisted, the air conditioning was non existent and it would have been nice to been offered water. I watched a couple get special treatment behind a stanchion barrier they were served water and wine and left without buying anything, the lady actually told the sales person you should offer me water to go, to which he said we don't have any to go we serve in glasses. I bought a perfume and wasn't offered to personalize it. I wanted to go back and buy another perfume but remembered my experience yesterday and decided not to go to this location.

I've had great experiences at other LV stores in the US, as well as in Milan and the Rome airport,…read morebut wow, the employees at this store were incredibly rude. We were ignored for the initial portion of our visit and had to ask a few times before someone finally told us she would find us a CA to show us a few items. There were few of them laughing and looking in our direction at some point instead of actually offering assistance. Was it some underlying racism? Were we just dressed too casually? I haven't had this issue at other stores despite being dressed casually. This store is one of the larger ones in Rome and had the most item selection and in stock that we were interested in. The Via Condotti location that is not far away always seems to have a line outside while this one does not. The store within the Rinascente mall nearby has a smaller selection but I heard you can do your tax refund within the mall. Finally, the Rome airport store is quite nice but is usually very busy and cannot reserve items for you.

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Louis Vuitton - Have a LV Christmas!

Have a LV Christmas!

Louis Vuitton - Front of store

Front of store

Louis Vuitton

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ScalaCromatica - shopping - Updated October 2026

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