We had a very mixed experience with Exclusive Events. We genuinely enjoyed working with them during…read moremuch of the planning process, and some of the décor they provided for our earlier wedding events was beautiful. Unfortunately, our experience with the florals and décor for our main wedding reception was extremely disappointing.
Throughout the planning process, we provided clear inspiration photos and repeatedly communicated that we wanted an organic burgundy/maroon floral palette. Those colors and floral styles were also reflected in the proposal we signed. During our final design discussions, we were even shown arrangements similar to what ultimately appeared in the ballroom and specifically said that was NOT the look we wanted. We had our first meeting with them in January of 2026 for a September 2026 wedding, so they had 8 months to work on our event.
Despite that, many of the reception arrangements were dominated by bright red roses, white and green hydrangeas, eucalyptus, and other elements that looked dramatically different from the burgundy/maroon vision we had discussed. The difference was immediately noticeable on the wedding day. We raised the issue before the reception, and while the team attempted to make adjustments, including altering some of the florals, it was far too late to recreate the design we had actually requested. Staff from our venue ultimately helped rearrange and replace some of the floral elements so that the ballroom could be ready for our reception. This was 10 minutes before the ballroom opened, imagine how terrible that felt as a couple on our wedding day?
What made the situation particularly frustrating was that we had followed up in advance regarding flower availability and had been told that most of the flowers had been found and that similar substitutes would be used for anything unavailable. We were never told beforehand that the overall floral palette would be substantially different.
Communication in the weeks leading up to the wedding was also much more difficult than we expected. We frequently felt that we were the ones following up to keep important details moving, including our final design consultation and other logistical matters.
We also had concerns with some of the bridesmaids' bouquets and other décor details. When we later raised these concerns, we felt that too much responsibility was being placed on outside floral vendors or other circumstances rather than on the company we had hired to oversee and execute the décor.
To their credit, Exclusive Events did offer us a $2,500 refund, and we do appreciate that gesture. However, considering the amount we paid for the reception floral décor and how significantly the final arrangements differed from what we had discussed and approved, we did not feel that amount reasonably reflected the problem.
We calculated the total of the incorrect florals, and it totaled to over $10,000.
I would've given more than 1 star, however the way they treated this matter afterwards was extremely unprofessional. There was no remorse or sympathy, just stale chatGPT generated responses to our concerns. There wasn't even an apology on the day of, they just repeatedly made it seem as if my wife was being unreasonable.
This review is not meant to suggest that everything Exclusive Events did was poor. Some of their work was genuinely beautiful, and we had positive experiences with them earlier in the wedding weekend. But the reception florals were one of the most important design elements of our wedding, and unfortunately they were also the area where we felt the execution fell furthest from what we had agreed upon..
