took my truck in for service -- recall work and something under warranty. enterprise had no trucks to rent so Kyle gave me a loaner truck to drive. he went above and beyond to make the experience as painless as possible. thank you Kyle. Steve A read more

I'm writing this review to warn prospective buyers about my disappointing experience with this dealership. As a law enforcement professional with over 20 years of service, I had confidence in Ford's recognition program for first responders and expected to be treated fairly. Unfortunately, that was not my experience. I made an offer of $60,000 on an F-150 (Stock #11894LA). Angel Martinez was my salesperson and took my offer to the sales manager, Angel Velez, who countered at $61,000. A few days later, after noticing the truck was still available, I reached out to see if they would reconsider my original offer. Not only were they unwilling to negotiate, but they also told me that the previous offer of $61,000 was no longer available. Instead, they said they were firm on their asking price of $65,000, suggesting the vehicle had generated significant interest. Despite that claim, the truck remains unsold. UPDATE: Today, August 7, 2026, I visited the dealership and asked to speak with the same sales manager, Angel Velez, who had previously been willing to sell me the truck for $61,000. He told me the reason he was able to offer that price was because it was the end of the month and he was trying to meet a sales goal by making a more aggressive offer. However, when I pointed out that I had actually visited the dealership on August 1--not July 31--he had no explanation other than repeating that the price was now firm and they were unwilling to negotiate. The inconsistent explanations and shifting pricing left me questioning the transparency of the sales process. If a lower price was genuinely available, customers deserve an honest explanation for why it changed. Being given conflicting information undermined my confidence in the dealership and raises serious concerns about how they communicate and negotiate with prospective buyers. My profession should not entitle me to special treatment, but I do expect honesty, transparency, and integrity--the same standards customers should be able to expect regardless of their background read more

Over priced corporate greed for unscheduled maintenance. Go find your self a family owned bussiness for your maintenance and for get the way overly priced charges and poor work to boot. 2 stars read more

I stopped in to do a test drive on a new vehicle. I entered the showroom where a nice gentleman greeted me and asked if I had been helped. I told him what I wanted to see and he walked me out to the cars to take a look to see if there was a color I liked best from what was available. After I talked about the different options, he left me for a few minutes while he got the car keys and checked my license to make sure it was valid. He gave me back my license so I felt no pressure in his sales tactics. I did my test drive and got a business card to come back in the event that I was interested in purchasing a new car in the near future. The experience was good and there was no feeling of being pressures to buy that day. read more

Sawgrass Ford - Car Dealers Near Me - Sunrise, Florida

had a fantastic experience working with Paul at Sawgrass Ford. He was extremely knowledgeable, straightforward, and genuinely a pleasure to deal with from start to finish. What stood out most was the zero pressure approach. Paul took the time to answer every question I had and made sure I was comfortable throughout the entire process. No games, no runaround, just honest and helpful service. This was easily one of the smoothest and easiest car buying experiences I have ever had. I highly recommend Paul and the team at Sawgrass Ford if you are looking for a stress free and professional experience. read more

I have never been to Sawgrass Ford before but I was in the market for a new car and heard from a friend that purchased a car there to give them a try. I walked in and met Tristan who eventually helped me purchase my new car that day! I didn't think I'd walk out with a deal but I got everything I wanted and they are extremely great to work with! The sales team is super friendly, and sawgrass ford is true to their statement that they have no dealer fees! That destroys the competition and I can't recommend them enough for that alone. The entire process was smooth, from working with the sales logistics, to the finance department, to the accessories department. A few months after my purchase, they even sent me a thoughtful thank you for my purchase to my house. I would definitely consider buying my next car from them when it's time for a new car. I look forward to visiting them for car maintenance in the near future and hope the initial good experience continues. read more

Sawgrass Ford - Ford Mustang - Car Dealers Near Me - Sunrise, Florida

Been to this Ford dealership only a few times when I was hunting for a 2024 Ford Bronco. They had only a few of the bigger models on the lot but they assigned a new car rep for me to browse the lot. The rep was helpful but not many options out there on the lot and loaded for around $70k. Today, I drove my friend to the service center to purchase a new battery for his vehicle. He called them and had the battery in stock for $189.00. It includes a 3 year warranty, which is more than Pep Boys and Advanced Auto Parts. Within ten minutes he had the battery in hand and we drove out of the lot. Very simple process. read more

Sawgrass Ford - Car Dealers Near Me - Sunrise, Florida

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Rolando Garcia is AMAZING! I cannot say enough great things about Rolando Garcia at Sawgrass Ford! From the moment I arrived, he was friendly, professional, and truly went above and beyond to make sure I was taken care of. He kept me informed every step of the way, explained everything clearly, and made the entire process completely stress-free. Rolando's attention to detail, honesty, and genuine care for his customers truly set him apart. It's rare to find a service advisor who makes you feel this confident and comfortable -- but Rolando absolutely does. Because of him, my experience at Sawgrass Ford was outstanding from start to finish. If you're going to Sawgrass Ford, do yourself a favor and ask for Rolando Garcia. He is hands-down one of the best service advisors I've ever worked with, and I will definitely be back because of him! read more

Unlucky enough to buy a Ford from here and stay loyal and use their service department. Recall on my car and another electrical repair needed (car is under warranty) and they've had the car for 30 hours (during the week) and have yet to even do a diagnostic! Why take appointments when you can do nothing with the car but have it sit there?!? Then when you ask to get a loaner or when your car might be available, Patrick just gives you the runaround. Says he will call back. Never does. Called to speak to a manager at 1:30 and told they are out to lunch until 3! The work ethic is strong at this place... read more

We traded a car at Sawgrass for a Blue Certified used car. In one week, we discovered the transmisson was bad and that cheap brake pads had been put over warped rotors. Caveat Emptor, everyone! This dealship doesn't participate in the Blue Certification where they refund in the first 2 weeks. Google this guarantee and it says they do, but, Sawgrass Ford does not! I brought in paperwork from 2 repair places and had to argue just to finally get a trade for something else at their place, which I absolutely didn't want to do. Even then, they initially tried to give me $9500 trade in value for the same vehicle I paid $13,500 PLUS my used car for the week before! By the way, they gave us $400 for our old, used car with multiple serious issues, which we disclosed, and there it was on the lot for sale a week later. Unbelievable. This Blue Certified guarantee says they will fix issues bumper to bumper in the first 90 days or 4K miles. Well, the repair place they made me take it to miraculously said nothing was wrong! Ha! Then, the next day I talked to another mechanic there at their repair place after the fact who admitted to me there most definitely were issues with the transmission and rotors. What a stressful & awful experience. read more

I had an extremely frustrating experience with Sawgrass Ford service. I was first told this issue would take only 5 minutes. When I went in the first time, they refused to help because I did not have an appointment. I came back with an appointment, only to be told that now I had to leave my van there for 3 days. Then, to make things even worse, they changed the story again and told me to schedule mobile service to come to my house. This is completely unacceptable. I lost 2 days over something they originally described as a simple 5-minute process. The communication was inconsistent, unprofessional, and a complete waste of my time. No customer should be sent back and forth like this with different answers every time. If management cares about customer service, they need to contact me, explain why I was misled, and fix this immediately. read more

I called for service because my tailgate glass is not latching, which means my vehicle cannot be locked. They said the earliest appointment would be in around 3 weeks. Bad business understanding. They don't have the sense to discern that it's probably not that long to take care of the issue or the importance of securing your vehicle in order to squeeze a customer in. Just stupid! read more

I had a terrible experience with this Ford dealership. I purchased a vehicle from them, and shortly after taking it home, I began noticing serious issues with the vehicle bucking and jumping while driving. Despite assurances that the vehicle had been thoroughly inspected and was in good condition, the transmission started slipping and shifting erratically within just a few days. When I contacted the dealership to address the problem, they were unhelpful and dismissive, offering no real solutions or assistance. Their lack of concern for a serious mechanical issue was extremely frustrating and disappointing. In my opinion, this dealership sold me a vehicle with pre-existing issues that should have been identified and addressed before the sale. Purchasing a vehicle is a major investment, and customers deserve honesty, transparency, and support when problems arise. I would not recommend buying from this dealership unless you're prepared for potential mechanical problems and poor customer service. Overall, I am extremely disappointed with my experience and regret making this purchase. read more

10 out of 10 recommendations going to see Tristan & Enrique for a new or used car! They both gave absolutely amazing customer service! This is my second vehicle with this dealership and them both, I wouldn't want to do business with anyone else!! read more

Sawgrass Ford - 2025 F-150 - Car Dealers Near Me - Sunrise, Florida

The business lied to me. Over the phone I was told that a full synthetic oil change for a 2016 Toyota Camry and tire rotation would cost $80. When I got there, they changed the price to $130 and initially said they didn't even have the right oil filter and that I would need to come back. When I got upset, they suddenly found an appropriate oil filter. I spoke with the service manager who was very nice and refused to honor the price that I was given over the phone. I left without service and will never come back. What a bad business. read more

Great Staff, I have purchased two vehicles from them ...thank you for making the experience a GREAT one. Sales Manager Clayton Miller was very helpful with the process. J Eger Central Florida read more

Sales staff are always pleasant and patient. I've purchased 6 vehicles here in my lifetime. There is a reason besides buying a Ford, that we end up here! read more

I bought a used Chevrolet pickup truck and I couldn't be happier! I don't like shopping for a vehicle because of so many negative stories, the hassles of purchasing a vehicle. However, I found purchasing my truck from Sawgrass to be a pleasure! The purchase process was very straightforward as well as the delivery of the vehicle. There was a minor issue with the truck, the part was ordered and replaced no hassle. The sales representative Rafael was on top of the case & followed up every step of the way as well as the manager Chris. The same with Mike in the accessory department. If you're considering purchasing a new or used vehicle try Sawgrass Ford! read more

Don't go to sawgrass ford, that's the short story. The long story is, they charge you for repairs that are covered by recalls. And then when you point that out, they're not rude, they just talk and talk and talk and give you the runaround and never refund you your money. Two years later, they're still giving me the runaround, about seven hundred dollars that they owe me. And here's the sad part I actually bought my ford there. read more

This Dealership is true to its word and assisted me in ordering my 2025 Ford Maverick Lariat (November 2024). I highly recommend working with sales rep Chris Mathers for he was invaluable and proactive in securing my first Ford purchase which came in rather quickly (February 2025). No markups - No Dealer fees - The price we agreed on upon ordering reflected the window sticker which ended up even lower - - Josh read more

Rolando Garcia service advisor always makes sure I get excellent service on my car Very pleased on my last visit February 4, 2025 read more

Wanted to give high praises to Manager JJ & Salesman Felix. Recently (1/2/25) purchased a used Jeep Wrangler from them. They went above and beyond with their assistance. My lack of knowledge in certain areas caused delays with the purchase, but their patience and desire to work with me resulted in a successful sale. i sincerely appreciate all the assistance and consideration I was given Karl K read more

Ordered a bronco 2 years ago through them with the promise of no markup. It finally arrived and they kept true to their word. They even price protected it so I paid the price of the truck from 2 years ago. I requested they not wash the car or remove any plastics and they did what I asked. Talk to John C if you're looking for a Ford. read more

Sawgrass FORD has the MOST amazing Customer Service in all the departments. As a woman who knows nothing about cars they have helped me in every area with the utmost respect. A BIG SHOUT OUT TO Mike Pallans, Kyle Vogt, Debbie Jacobson and Mike Guerra. My car is fixed, best prices - A MUST TO GO FOR YOU NEXT VEHICLE I have a 2019 FORD Edge..... read more

Do not go to this dealership. It took them three or four times to fix an oil leak. Also, a month ago took our F250 in for engine light. They manually cleaned the exhaust for around $900 and said that was the problem. The next day, drove to West Palm Beach and the engine light came back on. Took back to the dealership and the not so honest service department said that it was now needing an EGR valve which was approximately $1500. I could not believe that they claim they manually cleaned the exhaust and now the EGR valve was suddenly bad. I took the truck to another Ford dealership. The problem the whole time is that the two batteries were low. Replaced the batteries that were basically dead when they dropped the truck off to my home and no more engine light. The dealership said they did not see that the EGR valve was bad. read more

I have been using Sawgrass Ford for the past 10 years and in my past few visits I was assisted by Kyle V. who is an outstanding professional that Ford is lucky to have. Not only Kyle is amazing but his follow up's attention to details, caring going above and beyond to make sure your experience is VIP it makes the whole difference in the world. If you are going to take your car for service at Sawgrass Ford ask for Kyle V, you will have an enjoyable experience stress free. read more

I purchased a Ford F-150 at a different dealership in 2013. After multiple issues with persons at that service department, I started going to Sawgrass Ford on a recommendation from a long time family friend. I am so extremely happy I did so as this started my journey with the same service advisor (Kyle Vogt) for over a decade. In that span, we (family) have purchased 4 new vehicles and will only work with the same service advisor... in all aspects of the dealership. We have entrusted his recommendations from salesperson(s) to body shop employee(s). Because of Mr. Vogt, we continue to patron Sawgrass Ford and will do so as long as he is an employee. read more

Was a loyal customer for over 30yrs. My last purchase of a 2022 explorer had issues from the beginning. Sawgrass said nothing was wrong. I trusted them but over time the vibration got worse. Brought it back several times same result it's normal. Talking to other explorer owners no issues. Filed a dispute with Ford with no result. Sawgrass did nothing to try and solve the problem. Kyle the adviser was awful. Only interested in his Survey. He didn't like my rating and told me that he should have Coached me on how to fill out the survey. REALLY. That's what Sawgrass Ford is all About. Very disappointed. Bought another brand and very happy. So much for loyalty. read more

I purchased my vehicle from Sawgrass Ford in November 2022 and the service at the time was great. I submitted a review stating so and the response received in return was "Hi, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!" Now, fast forward to today, getting anyone to take my phone call or call me back has been an awful experience. I was sold a service contract that has been nothing but a headache to use, unless I use it at Sawgrass Ford. In 2024, I tried to use the contract at another Ford dealership & my claim was denied by the service contract company. At that time, I attempted to contact Sawgrass Ford and it took 2 months to get a manager to speak with me & all he did was refer me to back to the Protective Vehicle Service Contract Claims Department. The contract company had me submit the receipt and explanation of why I did not get approval before the services were rendered (of note, I was advised when I purchased it, that it could be used at any Ford dealership in the US); that information was emailed to them, but the only response of receipt was an automated response email. After not receiving any correspondence, I recalled the contract company to cancel the contract & was told that I needed to speak to Sawgrass Ford. I called and was placed on hold for 15 minutes & then the call disconnected. I went to the Sawgrass Ford website to the chat feature and attempted to get some clarification, but advised to contact their service department. The toll-free number provided is not a working number & I got a busy signal every try. I called Sawgrass Ford back and requested to speak to a manager & was transferred to the finance manager, and of course, it went to voicemail. Moral of the story...don't add any optional services unless you are aware of the red strings attached to it. i do not think I will be returning or recommending them as I originally was. Hopefully this review saves someone from heartache in the future. read more

The Best in service and professional assistance before and after your purchase!!!! My calls are always returned and problems solved my entire family drives a Ford and many from this dealership! Drake may be young but so knowledgeable and professional always and Ashley goes over and above to ensure you have a positive experience. I highly recommend this dealership when purchasing a Ford!!!!!!!! read more

I visited the Sawgrass Ford Service center, operated by QuickLane, to replace my rear brake pads and rotors. OK experience overall. Some things I liked: 1) I was well-attended by Jareth Byron. I spoke with him a few days before bringing the car in (dropped by since I was in the area), he left me his business card and told me to call him. Had me scheduled for a service the next morning. If you come here, ask for him. 2) I was here during the holidays before a long drive, so I was happy to be get an appointment so quickly. Some things I wish were better: 1) Wait time- I dropped the car off at 7:30am and waited around. Car wasn't ready until after 11am. Luckily there's a Starbucks within the walking distance. 2) Price- The price was higher than other shops I looked at. Unfortunately they don't tell you the exact price up front, but the range was higher and the final price here was higher than others' ranges, over $580 after taxes 3) Specials- The specials listed on their website weren't honored. They offered a brake special on QuickLane website AND on the Sawgrass Ford Service site but don't actually sell those parts. I'm told that the parts (Ford parts, Motorcraft and Omnicraft) were low quality so they don't sell them here at Ford and that the specials on multiple websites were out of date. read more

Bought my car there, so they were great there, they get the 3rd star for that. Just learned of a buddy who was charged 1400 dollars for 4 spark plugs and 4 coils, and probably diag, and labor. In all my life I've never heard of that. So I was curious as to wonder what they would quote over the phone for the same. I call, receptionist answers, and I ask to speak to a service advisor. We get to play my favorite game : the transfer game. 3 times, 3 different folks all very nice, none which were a service advisor. Finally get transferred to a service advisor who answers the phone with " hello " And I'm like hello? Who is this? Are you a service advisor. And he said yes. Why the heck someone answers the phone with hello if they're at work, is a little beyond me. I think it would be better to say "hi this is [ insert name here) I'm a service advisor, how can I help you today" not a hello. The second guy /main receptionist when I called back later always answers with his name and saying this is sawgrass ford, how can I direct your call. He asks what car I have, and I tell him it's an 2017 ecoboost. He asks what model I said Mustang, and then asks for the engine... they only made the ecoboost Mustang with 1 engine 2.3L. So I'm like what do you mean what engine? It's an ecoboost, they only have 1 engine that they were produced with. And then he hangs on up me. So that was fun. If ford service advisors don't have a drop down menu like every other menu has when identifying if a part fits for your car, that's rough. If you go anywhere else it's brand, type, model, And usually it gives you whatever engine it has available to it.. for the ecoboost mustang it's only 1... Also heck with 1400 dollars for diag, labor, plugs and coils, they're making a killing. I don't wasn't thrilled with that... maybe the service manager will return my call and we'll get an answer to this read more

It took a month to get an appointment to service my Mustang Mach E. I was getting negative readings regarding my battery. When I got there on 4/5. I was told that I would have to leave my car to get diagnosed which would be maybe Tuesday or Thursday. I said ok give me a car. They said they couldn't until the car was diagnosed and determined it's something under warranty. I also mentioned I got a recall letter they said they won't give a car if they are fixing a recall issue. They basically want me to pay out of pocket for a rental due to issues with their product. Absolutely unacceptable. I traded out of a genesis bc I love mustang and wanted to go electric. The service I received was second to none. I am shocked that this is Ford's policy. Think twice before buying from them if service is important to you. I am going to let everyone know. read more

Do NOT buy all weather floor mats from dealership! I wasted the points I got for buying my truck from them on these crappy Matt's. They cover the space to the left of the pedals where you rarely if ever will put your foot. They DONT cover the area behind/under the gas pedal where your foot is 80% of the time! Horrible design and they cost as much or more than weather tech ones that cover everything. I messaged the accessories guy and told him I wouldn't have wasted my points on these if I would have known they don't cover the area and he completely ignored me. read more

Sawgrass Ford - HORRIBLE DESIGN!!!! - Car Dealers Near Me - Sunrise, Florida

I came to Sawgrass Ford in the middle of August for recall service and new tires and brakes. They told me they were booked until mid October, so I made an appointment. I went in to drop the car off on the date of my appointment and they told me it would be 2 to 3 weeks before they could get a chance to look at it. I asked if I could drop it off when they were ready or make another appointment and I was told I couldn't. It's a little ridiculous to drop a car off and wait that amount of time to have it looked at when you have an appointment. Who can be without a car for that amount of time? I went across the street and got new tires and brakes from Mavis Tire. I guess I'll wait a little more to get the recalls done.... read more

Brought my 2014 Edge in for service. Kyle Vogt was my service consultant and he did an excellent job. Gave us a complimentary car wash and an invoice for $0.00. It's a little out of the way but worth the trip. read more

Do not take your car to Sawgrass Ford to get repaired. They are the old style rip off Car Dealership. My wife always got her car serviced there, but the last two times they tried to rip her off. The last time she went in for the TPMS sensor that turned on. They tried to say her tires are dry rotted and needed to be replaces before they fixed the 125 dollar repair. I'm sure if I was there they would not have tried to rip me off. Shame on service advisors taking advantage of a woman. I am sharing the pictures of the tires...they are not dry rotted and have another 10K or so miles on it. I drove the tires about 4K more miles since with no issues and finally got the tires fixed along with the 35 dollar sensor at Costco. Not 125 dollar repair but 35. I would stay away from Sawgrass Ford. Period! read more

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We custom ordered our Big blue Ford F-250 from sawgrass Ford and the whole experience was smooth Kirin helped with the ordered part and we've been getting great service ever since from Jose at the service department ! Literally always going above and beyond for me that shows he cares! read more

Sawgrass Ford - Our big blue - Car Dealers Near Me - Sunrise, Florida

Recently had to take my vehicle in to Sawgrass Ford for service. We were greeted by Charmilia, who made sure we were directed to Rolando our Service Consultant. Everyone was professional and took care of our needs promptly. I highly recommend Sawgrass Ford for all of your vehicle needs. read more

Sawgrass Ford is the only dealt I trust with my trucks. Wether it's Jess in the Quick Lane or Kyle my needs and satisfaction is always met. Don't forget the sales staff either. Most recently I purchased my new F-150 from Matt O. Professional and honest. Keep up the great work and I'll keep coming back. read more