Booked entirely online; not even 2 hours later technician appears, ready; assessed problem quickly,…read morequite professional, explained details and breakdown of issue and solutions; affordable pricing - problem fixed! Highly reccomend!

We needed a repair or replacement of a kitchen faucet. We contacted them on a Sunday and they came…read moreon Monday as promised. They did a good job. The only negative is that the cost seemed very high.

Showed up on time, charged a fair price, fixed everything that needed to be fixed the first time…read more Great people!

Our first experience with Plumbums was excellent - we had an emergency issue, Jim was able to come…read moreout within an hour or two and get it fixed, and he was on his way. When our pipes froze during the big storm this January (thankfully, without water in them), we decided to hire Plumbums again. That didn't go as well. Quality of work: The fixes Jim suggested (a series of individual junction fixes) seemed reasonable for the repairs needed, but in some cases replacing whole sections would have been more time- and cost-efficient (according to other plumbers we've had in our home who have seen the work done). And we needed four return visits within our first three days living in the house to address issues that had not been resolved or that popped up as soon as we turned systems on. One problem (heat running constantly on our first floor, making the house over 80 degrees in the winter) was unresolved until I researched possible causes myself and communicated that to Jim, who sent out one of his guys to implement the fix. Professionalism: We were frustrated by the lack of care shown toward our property. Jim's guys left plumbing debris (not just the stuff our homeowner's insurance requested, but just straight-up trash), food trash, and drywall dust in our basement and living areas. This means that the first thing we had to do after driving 3,200 miles to move in was clean up after them. Drywall was removed roughly in several locations, and although patching was not included in the estimate, the cuts themselves appeared unnecessarily sloppy (and our new plumber neatly cuts and replaces drywall as a matter of course, leaving the mudding to us, which is fine). Plumbums did work well with our insurance company to get our claim handled, and ultimately we have working plumbing. But our experience wasn't great.

No longer the company they used to be. Remember the jingle. Called on a Monday and they couldn't…read moreschedule me until the next day. Schedule for the next day and no one shows within the 4 hour window. Called and they said they were delayed. Called again and an angry woman said she'd get back to me. Never did. Called again and they were just talking to the technician but he can't come out until the next day. I asked for a reason why I wasn't called about the delays and why I had to call them. I cancelled the appointment and they still had the ba$&s to reschedule. Find a reputable plumber not this former great company.

They shouldn't say they can handle emergency service, schedule you for that service and then call…read morean hour later stating they can't come for said emergency. Never considered using them before today and certainly won't be calling again.

Excellent service, excellent work, very professional n clean at a very reasonable price!…read more Highly recommended

So happy I called this company for another plumbing issue I was having. They are very nice,…read morepunctual, professional. Got the job done and they did a fantastic job! An added bonus is that they cleaned my tub with some kind of amazing cleaner that made it look brand new. These guys went above and beyond for me and I appreciate it. So nice to have a working shower again! Thanks guys! Will recommend to anyone I know looking for a great plumber.

This company was fantastic back when the owner actually came out to do the work…read more.. I had a new kitchen counter & sink installed, and the contractor said they never install the sink (mine is a regular, simple drop-in) because plumber's prefer to have the room to work. Paul the Plumber sent a young kid out, who announced that they don't install sinks. Well, after calls to their office they agreed to drop in the sink, and charged me MORE than the cost of the $300 sink for less than 1/2 work. I also wasn't expecting them to say that they will only replace all of the piping so they can guarantee it, so the whole bill came to around $1000. Next thing I know, there's water all over the place. So they send the same kid out and it turns out that he didn't cap the drain for the dishwasher (which hadn't been installed yet) so he rigged up something. In the meanwhile, the same kid fixed the hot/cold water valve on my downstairs shower, and somehow ended up breaking the entire shower head off the wall, and cutting a huge hole in the wall. He also snaked the upstairs tub. Guess what? More water under the kitchen sink. So I checked to see if the plumbing license on the website is still valid (which it is), but it certainly isn't for this kid. So I called and told them about the water under the sink & asked for the kid's license #. She said she'd get back to me with the #, but instead sent out another guy who DID have a license. Turns out the unlicensed kid capped the drain incorrectly and he didn't screw down the sink drain correctly either, which is why water was leaking everywhere. And as for the tub? The kid managed to screw that up too so the drain stopper didn't work any more and I had to pay another plumber to fix it. The upshot? This is the place for you if you want some unlicensed, unsupervised kid doing your work.

We called Paul the Plumber to unclog the kitchen sink drain and repair a leaking toilet. Craig was…read morevery knowledgeable, personable and fast completing the jobs. Pricing was very fair and will call them again when we need them. Madeline L.

Great, friendly service, quick and knowledgeable! Love that the problem was identified quickly and…read moresolved efficiently.

Rip Off! They charged me $1157 to remove a tiolet on the first floor and snake out a clog. I called…read morebecause my tenant had water backing up in one of the bathrooms. They showed up and also found flooding in the basement. I was led to believe that the charge of $1157 would fix both (I live in CA, so I wasn't there to see the paperwork to sign.) Then they sent another plumber who wanted to charge me $6500-$7500 to excavate to find the leak. THen a third person showed up to deal with the flood and wanted to charge me $3500 to clean it up. The first plumber said he would take video down the drain but never showed me anything and the person on the phone when I complained said they don't give the video out. Stay away from these folks. Also, they mentioned that I had a main water leak. I had the city come out and they tested the line and confirmed no main water leak.

Am a happy customer. The pond was originally built by Ted over 20 years ago. I have been cleaning…read moreit myself for years, but as time went by, sludgy dirt built up at the bottom I didn't know how to get rid of, a few rocks fell off the edge, I could not keep up with the work by myself, therefore, asked Ted for rescue operations. Ted's crew showed up, repairing and restoring my old pond. The crew were professional and courteous, and cleaned up mess before they left. The pond looks brand new now. Thank you! One drawback: You need to leave quite a few messages and emails until Ted responds. Don't give up...

These guys are our go-to, ever-reliable pond guys. They clean it, they maintain it ( not much is…read moreneeded) and they are wonderfully responsive when a small crisis occurs . We feel lucky to have found them and after 14 years, we know our pond is in good hands!

They got back to me in a few hours was able to supply a quote for the job. Pricing was good for the…read morejob. Showed up the following day work was completed in time. very neat and professional. I will use them again if I have a need.

I wouldn't say my experience was terrible, but it definitely wasn't great either. Communication…read morecould have been better I think I spoke with Sarah?.., and the overall experience left me feeling disappointed. When you're hiring a company, you expect professionalism and good customer service, and I just didn't feel that here. The work got done, but it wasn't enough to make me want to use them again. Hopefully they can improve their customer service and communication moving forward.

Avoid this business--dishonest pricing and terrible service…read more I called at 5 PM on a Friday to get my sewer drain unclogged. I was quoted $378 plus a $200 weekend emergency fee. To save money, I told the dispatcher I would wait until Monday. She then offered to waive the $200 fee and send a technician out immediately. This turned out to be a bait-and-switch. They sent a technician without a vacuum truck, meaning he couldn't actually unclog the drain. Instead, he just cleaned a filter and charged me $168. If they had sent the correct truck in the first place, cleaning the filter would have been included in the original job price. It feels like they forced a dispatch just to trap me into paying a service fee, knowing they couldn't fix the actual problem. To make matters worse, the technician was incredibly unprofessional. He initially told me the visit would be $128, but after calling the office, he hiked the price to $168 and lied to my face, claiming he never said $128. He also seemed completely clueless and had to be walked through the basic steps of the job over the phone by his office. I paid the fee just to get him to leave and canceled any future service. I would give 0 stars if possible.

I had Brett install a new hot water heater and a 30 gallon well tank. The well tank kept having the…read morerelease valve activate. He replaced the computer sensor and still didn't work properly. The computer system needed to be replaced. He advised that it would take several days for him to come back and install. There was no communication at all from that moment on after I paid him for his services already completed. He never returned my calls or texts. TOTALLY UNPROFESSIONAL. I had to hire someone else to fix the problem. I do not recommend him at all. Stay away