I have been to this Save-On-Foods many times and didn't realize it that I have never reviewed it. This Save-on is located in an open mall inside New West. There are plenty of parking and the store is never super busy. The store is clean and well laid out. Prices can be a bit higher but you can price match so it is not that bad. read more

Save-On-Foods - ows cars parked in a parking lot - Grocery Near Me - New Westminster, British Columbia

I manage a retail store and deliver high standards of customer service. This store always has people lined up to check out at peek hours. Regular intact ions with staff once you get to the till is usually less than curtious, no hello no did you find what you needed. Today the check out lady took time out to eat a piece of candy.No thank you! I'm done and will drive out of my way to shop at another location. read more

Decently stocked. My only pet peeves are - they do not carry the full pet product range and the pharmacy section is very limited as well, though there is a PharmaSave and Pet Store right there in the block but sometimes, you just want to get done in one stop. But otherwise, I have mostly found everything I need. The variety of goods carried by this chain is fairly smaller compared to its competitors but you will find all the basics in a time of need - so can't complain. Glad to have this in the neighborhood when needed. read more

The main thing I like about this Save On Foods is the rotisserie chicken. Besides the whole chicken, you can also get half or quarter chicken which is convenient if you do not need so much meat. There are also more varieties of the chicken such as beer can, Peking and Mexican. I also like the meat section as there are more options and they look fresh. It is a decent sized grocery store though the International/Asian section is sad. There are not that many choices in the sauces or rice/noodles. There is no self serve check out so it can be a wait as there is usually only one cashier on duty. Good thing is the store is never crazily crowded. read more

Save-On-Foods - ows a display of coca colas - Grocery Near Me - New Westminster, British Columbia

I was in front of a woman at the cashier. They demanded that they search the woman's purse. I assume they thought she was shoplifting simply because she was high on crystal meth.They have no right to stop her or search her belongings, unless this is agreed to contractually such as with the Costco card. They can arrest someone if they have actually seen that person committing theft, but have no authority to detain anyone or stop you otherwise or to hold you while they investigate a matter. They can ask if you would mind showing a receipt or opening a bag but you have every right to say no and keep on walking.  I felt disgusted with the staff and humiliated for her. read more

This one has gone downhill immensely, twice I've purchased meat and it's been spoiled. Nothing like a New Years Prime Rib gone sour :( The other time was boneless skinless chicken thighs - had an expiration date 7 days from my purchase date which was suspect...and then I get home and open the pack and it's slimy rotten egg smelling chicken. I know I should stick to Butchers or Costco for meat but that's no excuse! read more

I never thought I would write a 5 star review for a grocery store, but yet here I am. This Save On Foods is bright and well laid out. It's located in Columbia Square, right beside Bosely's (and not far from the BC Liquor Store). For the most part, the prices are reasonable, especially if you have a More card (it's free to sign up for one. If you sign your card up online, and you forget to bring the card on your next visit, you can give the cashier your phone number to still take advantage of the discounts and earn points). What makes this location so fantastic though is the staff. The staff are all friendly, personable, and willing to help you. I've been in aisles before, clearly confused on where something is, and a staff member has come up to me (on more than one occasion) and asked if they could help me find something. The other day, my fiancé was shopping here and had his hands full. A staff member came up to him and asked if he could get him a basket. My fiancé said yes, and sure enough, a few minutes later the staff member came back, basket in hand. The staff member actually apologized for taking "so long" and explained that he helped someone else while getting the basket. Seriously, great service! Another great thing about this location? The lines. Or the lack thereof. On weekends, it seems that all checkout lanes are open, and the staff are efficient and get you through the line quickly (when you enter the store on busy weekends, they even have someone at the front who will hand you a basket if you need one). I generally do my shopping on weeknights, after work. I find with other grocery stores I'm still waiting in line for quite some time, despite it being a weekday. Not here! There might be two people in front of me, at most. But wait. There's more! The cashiers are also fantastic! I appreciate the small chitchat they make. They always ask you how you're doing and ask if you found everything you're looking for. They're all very friendly and have a smile on their face. Thank you Save On Foods for actually making grocery shopping a pleasant experience! read more

This store has no masking or distancing , staff told me even seniors hour 7 to 8 am it isn't bothering , so when you gouge customers , highest prices in any grocery store and then fail to protect people you fail as a business. Shame on you , people HAVE to buy groceries ! You are waiting until another outbreak like Surrey ? read more

It has already been said better than I can. The staff is very friendly and even if there is a bit of a line (happens sometimes) the customers seem okay with it. The staff has always been friendly with me. (and, they will redirect you if you only have a few things, to the service counter. heck I've done that myself :^) Just one example should make my point. I was buying a helium balloon and I finally found one that did not say 'get well soon' on it :^) I'd tied it to my buggy tho of course it is weighted down. It was just force of habit and suddenly, from out of nowhere, seemingly, a staff person came over and said that she would fill my balloon up some more. (uh, the helium balloon that is) Huh? It already has some gas in it, me too actually :^) (enuf with the yuks, get on with it) No, the balloon was looking a bit saggy, as those balloons tend to look after a few days. This is above and beyond the call of duty, imo I was quite happy with the ballon 'as is' and yet the staffer wanted it to stay afloat a few more days for me. Now, to me, that is very good service indeed. Okay, one more point about the staff. They always seem friendly to me and I, at first, thought that they had some ogre of a boss telling them to get out there and "be friendly, dammit!" No, I don't think that is the case at all. If they don't have everything I'm looking for I can always pick that up somewhere else. I don't insist that they carry every single thing a megastore would carry. I always make this particular store my first choice for shopping If something is not available or doesn't look quite as fresh as might be, so what? No one is forcing me to buy anything and on occasion I have walked out of stores with rude service people. The staff is not responsible for what products they sell or how large the store is or if some product isn't up to some standard. Anyhow, if service and friendlyness are just as important as what they stock, then I'd say this is the store for you. The Columbia Square Mall that they are located in also has a hardware store, a pet store, a $ store and heck 2 banks and etc. And, it has a govt. liquor store! There are only 2 in New West that I know of, and this grocery store is in the same strip mall with a liquor store! And auto insurance and... You get the idea Yikes! Isn't there a limit on how much I can type? This is starting to look like a Dicken's novel So, I guess I'm recommending the store :^) read more

Brand new, at least new to me. I came here while on the way to a friends to get some chips and soda for a movie party, however, I was impressed with their bulk section that I bought some embeds for my baking. I also picked up some protein shake. The aisles are big and organized which made it easier to browse. This place does get busy. Customer service was good. read more

The friendliest staff ever! I've never been to a grocery store with such nice staff. My biggest complaint is please offer terra breads!!!!!

The good is that the produce is almost always fresh; a good variety of cheeses and many products. The bad is that when you apply for a membership ( free but you need it for their special pricing and points) they hand you an ipad and tell you to fill out many pages of an application. It's really hard to see it (it's very small) . Many people whose first language is not English or who have vision issues or who are seniors and not super comfortable with technology have trouble with this. I had trouble with this (seeing the questions) and asked for a help and got a very rude response from customer service. I insisted on help and eventually an employee helped fill in my form. I phoned and spoke to manager about my experience and she assured me that employees should be helping customers with this. However, this is not true as every time I'm at the till I see someone else struggling with the ipad form! And repeated rude customer service toward them. Employees should be asking questions and typing it in the computer themselves; this is a lazy way out for the store employees and very poor customer service. read more

I normally like shopping at Save On Foods and I've never had this problem at different locations... but today I found a silverfish bug in my chicken strips/onion rings!!! The chicken strips I'm talking about were the ones ready to go at the hot food counter. By the time I had opened my food and saw the bug, I had already eaten about half and needless to say I was grossed out. I had already driven away at this point too so I didn't think it worth my time to go back and complain there. Hopefully someone from there will see this because usually Save On Foods is pretty clean looking but I won't be going back to that location again. I know Silverfish infestations are common, but they are hard to get rid of once you have them so I can't trust this place anymore. If you do get food from here to go, take a good hard look at it before you bite down! read more

This place is one of the best grocery stores I have been to,it is clean,products are made fresh,everything is in apple-pie-order and prices are reasonable.The only thing is the washroom isn't available.The staff are friendly .The deli people are nice and accommodating and a girl in the restaurant,she gave me a good and cheerful quality service,neat and has welcoming smile.I will come back here more often.So 5 star for that! read more

Friendly place to shop the staff knows where everything is which is great and always good deals to boot!! We save alot of money shopping here! read more