We've invested heavily in a Savant system in our home and generally expect premium performance and safety.
However, we recently discovered something concerning:
Two Savant remotes, sitting in their chargers, experienced battery swelling severe enough to split the cases apart. These were not dropped, mishandled, or modified--they were simply docked as intended.
This raises a serious question:
How is a permanently docked remote (which must stay on the charger to even function beyond a day) allowed to develop a battery condition that could pose a fire risk?
At this level of product and price point, both safety and reliability should be non-negotiable.
We are working with our dealer, but would appreciate direct input from Savant on:
* Known battery issues or advisories
* Recommended handling and replacement
* Whether updated hardware addresses this
Sharing this in case others have experienced similar issues.
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