I called and scheduled an Invisalign consultation in October of 2023. I explained that my insurance wouldn't cover it and I would be paying out of pocket.
The "consultation" consisted of a hygienist struggling to scan my teeth, then Dr. Redenz breezed in and out and let me know I was a good candidate for Invisalign. There was immediately a woman in the room with a payment device asking for $5k. No discussion of how the Invisalign treatment would work, what to expect, offer of a payment plan. Just wham, bam, give us $5k.
Two weeks later my aligners came in and I went back on October 31st for installation. A hygienist installed buttons on my teeth and Dr. Redenz came in to shape my teeth so they'd be able to shift. While using a wire wheel on my teeth he slipped, let go of my lip, and sliced it deeply. Blood was pouring and out and he had to quickly stitch it up. He blamed me by saying "it's hard to stay still", as if it was my fault he slipped. They slapped my aligners on and sent me on my way with a mini ice pack. (Note: I immediately followed up and documented the incident with my primary care physician.)
Less than two hours later the stitches came out and I had to go back later that day for four new stitches. (See photos) Brushing and eating was difficult and painful for two weeks in addition to my teeth shifting with the new aligners. I now have a permanent scar that curves from the inside of my lower lip to the top of it.
My first set was 21 trays, I went back for a check up after the first ten, and then didn't have any more appointments until April, when I was on my last set of trays. In April I still wasn't happy with my teeth so after another scan (hygienist still struggling and had to call a second person in for help) they ordered more trays for me.
On June 13, I went for a scan following my final tray. Although I would have liked to continue with my treatment for another adjustment, I explained that I was moving out of state in July and needed to order my retainers. I was originally told that the $5,300 package I bought included retainers. Imagine my surprise when I was told those retainers were "in-house retainers" and "trash" and that if I wanted the Invisalign Vivera retainers it would be another $600. I agreed to pay for them, and got the scans on June 13. At this visit I was seen by Dr. McLoughlin after being told "Dr. Redenz is no longer with us."
I was told they would call when my retainers arrived in about two weeks for an appointment to remove my buttons.
By July 11, with my out of state move getting closer, I called to ask about the status of my retainers. I was told they would find out and call me back. They didn't. I called again the next day and they told me that my retainers still hadn't come in but not to worry they could mail them to me. Okay, I still have buttons on my teeth. Not to worry, "Krista" will get the retainers and I can expect a call on Tuesday (July 16, over a month since my teeth were scanned). Tuesday comes and goes with no word from Krista so I call on Wednesday. "Krista" is not at work so I get passed to a couple other folks who don't know the status of my retainers. They call back 15 minutes later with amazing news! My retainers just arrived 20 minutes ago! My in house retainers will be done by the end of the day! I make an appointment for Thursday morning to get the buttons off and pick up my retainers.
For the first time I meet Dr. Sweeney, when she comes in to finish removing my buttons and polish my teeth. She ground off so much of one lateral incisor that I now have a very obvious divot in it. (See photo) No chance to look in a mirror before they install the retainers so I didn't realize it until I went home at the end of the day.
Half of one button on my lower tooth was left on making it incredibly difficult to install and remove the lower retainer.
Two stars because my teeth are straighter than before, but I don't recommend Savannah Dental to anyone who wants to actually improve their smile. read more