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Lady Lake, FL

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Saunder's Prosthetics & Orthotics

5.0 (1 review)

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11 years ago

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Karpovck Mark,DMD - New Frontier Dentistry threatening me, for giving them a bad review for being unethical and unprofessional!!

Karpovck Mark,DMD

1.0(2 reviews)
1.1 mi

First and foremost, I never leave negative reviews for anyone yet I really want to forewarn…read moreperspective patients/customers of the unbelievable experience I had with this practice and disgracefully yet very thankfully only through phone contact. Contrary to the majority of establishments belief that provide a service to individuals be it medical or whatever, it is the customers that keep you going and not the other way around so lose your stinking attitudes, as I for one don't and wont ever tolerate it & you. In finally getting to speak with I assume was unbelievably the doctor's patient coordinator Laurie, as she insisted on only speaking to the possible driver, if I, the one who found them for my mom, cares for her 24/7/365 and was paying for her had in fact agreed on everything, such as the treatment plan, cost and etc, which I did not, just started turning me off greatly right from the onset. What really made me make the final decision of taking my mom somewhere else was, here Laurie is abruptly interrupting me while I'm trying to convey to her my mother's medical need for contact and then very prematurely outlining the necessary policies for pre-op along with unbelievably what medications will be used for the procedure. All this when we haven't agreed or committed to anything or even seen the doctor yet. I don't know if their mindset is for a medical drive thru yet let's just slow down here shall we, as this is my elderly mother's life here and not just a hamburger or etc. How by just speaking on the phone can someone, who hasn't seen the patient or isn't even the one who will ultimately perform the procedure, if in fact agreed upon, determine the price, what exactly is needed in regards to medications or anything, as this along with the abrupt interruptions and very obvious attitude greatly soured me and turned me off to going any further. Yes I know costs are mostly everyones concern yet for me good quality & genuinely caring service is far more important and especially when it's for a loved one, and unfortunately it's something I just didn't feel was here.

I was overcharged,lied to, yelled at during surgery, locked out of the office during my scheduled…read moreappointment time and then I was ignored. That is until I posted a negative review. Once they read that, they sent me a letter threatening prosecution, lawsuits and so on. The office uses fake names to leave themselves good reviews. They use those same names to leave fake negative reviews for their local competitors and any patients that leave a bad review. They had never been one of my customers and only knew the name of the business from the paperwork I filled out. They posted a lie saying we dont call back and something about money. They tried to sound "urban" maybe and messed it all up. That bad review was up there for a year before I knew it, and I WILL NOT just let it go. I have just begun to set this right. The difference between them and me, I will only post the truth, anything they say will just help my case for malicious slander ,.... I really have no idea what to call what they are doing, I just know it is wrong. Something is very wrong with this place

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Karpovck Mark,DMD - This is the kind of work they do, buyer beware!

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This is the kind of work they do, buyer beware!

Saunder's Prosthetics & Orthotics - orthotics - Updated October 2026

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