First and foremost, I never leave negative reviews for anyone yet I really want to forewarn perspective patients/customers of the unbelievable experience I had with this practice and disgracefully yet very thankfully only through phone contact.
Contrary to the majority of establishments belief that provide a service to individuals be it medical or whatever, it is the customers that keep you going and not the other way around so lose your stinking attitudes, as I for one don't and wont ever tolerate it & you.
In finally getting to speak with I assume was unbelievably the doctor's patient coordinator Laurie, as she insisted on only speaking to the possible driver, if I, the one who found them for my mom, cares for her 24/7/365 and was paying for her had in fact agreed on everything, such as the treatment plan, cost and etc, which I did not, just started turning me off greatly right from the onset.
What really made me make the final decision of taking my mom somewhere else was, here Laurie is abruptly interrupting me while I'm trying to convey to her my mother's medical need for contact and then very prematurely outlining the necessary policies for pre-op along with unbelievably what medications will be used for the procedure. All this when we haven't agreed or committed to anything or even seen the doctor yet.
I don't know if their mindset is for a medical drive thru yet let's just slow down here shall we, as this is my elderly mother's life here and not just a hamburger or etc.
How by just speaking on the phone can someone, who hasn't seen the patient or isn't even the one who will ultimately perform the procedure, if in fact agreed upon, determine the price, what exactly is needed in regards to medications or anything, as this along with the abrupt interruptions and very obvious attitude greatly soured me and turned me off to going any further.
Yes I know costs are mostly everyones concern yet for me good quality & genuinely caring service is far more important and especially when it's for a loved one, and unfortunately it's something I just didn't feel was here. read more