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    Saucier Plumbing & Heating

    1.5 (8 reviews)
    Closed 8:00 am - 4:30 pm

    Services - Saucier Plumbing & Heating

    Plumbing inspection

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    Reliance Home Comfort - logo

    Reliance Home Comfort

    (2 reviews)

    We booked an appointment about a month ago to have our dishwasher looked at and repaired... A day…read morewas taken off work to make sure someone was home for the four hour window for the technician to arrive... No technician. Called and was told that they would look into it and call back Two hours go by and we call back... turns out that one of the plumbers had become unavailable. NO ONE CALLED TO LET US KNOW. we have been told that we will have to book another appointment... which the soonest we can expect is ONE MONTH away. So we are out a days pay. We still are no closer to having our problem even LOOKED at and we are essentially back at square one without so much as a "Well have a manager try and get you taken care of" In this day and age this level of unprofessional customer service is not only unacceptable but inexcusable. This is how you treat your clients?

    Never rent any equipment from RELIANCE. They will install it one day, but good luck with removing…read more They never want to remove it. I have water heater which was used by the previous landlord. Its old and its not economical. I wanted to remove it, I was given the option to drop of. Other options are very expensive. I was given an account number and when I went there to drop off, they didn't accept it saying that the account is not in my name. ACCORDING TO THEM, IT NEEDS TO BE TRANSFERRED TO MY NAME SO THAT I CAN REMOVE IT. $35 FOR NEW ACCOUNT. I SAID ITS FINE. PLEASE GO AHEAD AND CHANGE IT IN MY NAME. This happened on may 17th-2022 since then i have been talking to customer service, billing department, removal department and every department with reliance. They will ask all the information like address, first name, last name, post code and once they realise that you want to remove the water tank, they will keep on transferring the call to one department to another department. Every day, i have to spend at least 2 hours on phone over them. It is not yet rectified even now. My suggestion to users who rent the equipment from reliance is "IF YOU HAVE DECIDED TO MOVE OUT FROM THEM, PLEASE RESIGN YOUR JOB FIRST, SO THAT YOU CAN AT LEAST SPEND 2-3 HOURS TALKING WITH CUSTOMER SERVICE, EXPLAINING YOUR SITUATION TO EACH AND EVERY AGENT AND SPELLING YOUR FIRST NAME AND LAST NAME TO EACH AND EVERY ONE. THEN GOOD LUCK!

    WJ Barnes

    WJ Barnes

    (4 reviews)

    $$$

    This bussiness is extremly dear to use. I paid $596.41 after taxes, to install a honeywell furnace…read morehumidifier (humidifier bought at Home Depot by me) a good job of removing old Wait Humidifier & installing new humidifier. Water line nicely connected. Humidstat left for me to connect, drain left for me to connect. Eighteen gauge/five wire line to living room left for me to purchase, fish through wall and install. Did replace furnace pump (old one was causing water to be on floor). Had almost nothing in Business Vehicile. Had to go to get parts and shut off valves. He did make the furnace/hot water heater area look good. Garbage left for me to get rid of. Missed installing one gas shut off valve. Plumber is paid $100.00 per hour. So the metre was ticking.

    I do not recommend WJ Barnes for any service and will not be using them in the future. I called…read moreregarding water coming through my furnace onto the floor flooding my basement. I also booked an appointment to meet with their sales person to get a quote for a new furnace and AC because of this issue. The soonest they could come to look at my furnace was 2 days later, but they did. The tech arrived, blew in the drain pipe (which I already checked was free of obstructions), put on a plastic connector to the drain/overflow pipe to make blowing easier next time for some reason (I can easily blow air the other direction from the drain side to check this and I already did). Then he put Freon in and left. He did not check anything further, didn't open the furnace to see what might be leaking, where it was coming from, or if there was something else maybe broken nor did he turn anything on to see if the issue was resolved or still happening. He just left. I turned the A/C back on and within 20 minutes, water was leaking all over the floor again through the furnace, so I called back. A re-visit was scheduled for 3 days later because it was a long weekend and he was driving somewhere else now - too bad he didn't check it while he was still there. That was it, that's the last I saw or heard from him. It was August, very hot, and because my confidence in WJ Barnes had fallen to less than nil, I cancelled my sales appointment for the Tuesday and I called Reliance Home Comfort and two days later (on a Sunday even) I had a new furnace and A/C installed and working - that is how customer service should be provided, not how I received it from WJ Barnes. I gave WJ Barenes 2 stars instead of 1 because she knocked 15 minutes off my bill.

    Saucier Plumbing & Heating - plumbing - Updated May 2026

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