Not a good place to work Always short of nursing help…read more Employees don't stay because they are treated bad by the executive director. Paychecks are held by the director she only pays you when she feels like it.

If you are in the position of needing to make one of the most important decisions - where your…read morecherished Mom, Dad or loved one will spend the next stage of their senior life, I would like to share my Aunt Mary's story. She fiercely resisted leaving her own home until she was 98.5 and she knew she just wasn't safe. Upon the first day at Morning Star, she met a new very best friend who enriched her life immeasurably. She had not been able to walk for fear of falling and now could motor her walker up and down the hallways so very touched when people (even the maintenance man!) would call out, "Hi Miss Mary! How is your day?" The socialization of going to meals three times a day with others filled her cup and provided something she didn't realize how much she was missing. If she needed medical attention, she had the security of knowing someone would be with her immediately. (She never would press that Lifeline button while at home because she didn't want to inconvenience anyone ... argh!) Lastly, the staff at Morning Star truly rates 10 stars. Megan, the Executive Director, Deanna, the Nursing Director and "zest for life" Lou at the front desk are so very genuine, caring and fun and they set the tone for all who work there. Living at Morning Star completely changed Aunt Mary's daily life in the most positive way allowing the family to enjoy her to the fullest instead of worrying about her every day. This is truly a very very special place.

I'm not sure how my grandma really feels about this place. I'm not in Wesley Willows myself, but my…read moregrandma does love the CNAs there. She says that they are the best butt wipers! In fact, she even looks forward to it. Best butt wipers around! Thanks Wesley Willows.

From the owner: Located in Rockford, Illinois, Wesley Willows is a not-for-profit organization recognized as the…read moreleader in offering personalized lifestyle choices for Seniors. Our extraordinary Senior Living options empower residents to enjoy an active lifestyle enriched with programs and services designed to meet individual needs while developing a community.

I have worked at Heritage Woods of Rockford for almost 3 years. I can see first hand how our…read morecommunity enriches the lives of our residents. We employ staff that truly care about our residents and their families. We offer exciting activities, celebrate almost every holiday with a party. We have birthday parties each month complete with live music and cupcakes! The residents themselves offer companionship to each other so that no one has to be isolated and alone at this special time of their lives.

My sister lived here and truly considered home! She made many friends and received great care…read more From Patty at the front desk to Jesse the administrator to her favorite CNA Megan all were considered to be family.

Horrible. If you're looking here for your loved one, ask them how many Executive Directors they…read morehad. At least 10 since the place opened in 2022. Just this week, Jim, one of the Activity Directors, was fired suddenly, after three years of providing great service to the residents. Food is awful, and lacks choices or quality. Have a special diet? Too bad. Eat what they make-- and pay $400/month for it! Mom needs low sodium and asked for alternatives for breakfast. She was told that she should just eat the sausage. Ummm....no. She cannot. Please do not treat her like an incompetent child. She is fully aware of what she can and cannot eat! But the most egregious?? Try having no way for the EMT's to access an apartment after hours. My mom fell and hit her head. She couldn't open the door. They had to break the lock to get in! And five months later, the lock is still broken. Still not convinced to stay away? This week, they drove my mom to Sherman Hospital for an appointment she had there. The bus never returned. My mom called me, saying she'd been waiting over 2 hours. My mom, who is 87 years old, was told they were coming and they never came. I called to find out when she could expect the bus and was told, 'oh, I thought she was home'. They had *no idea* that my mom was left behind. I had to go and get her and bring her back. Needless to say, she is moving to Clarendale at the end of this month. Do yourselves a favor and stay away from this den of incompetence and disregard. oh, and the other review that mentions the wonderful Director, Brian? he lasted about 6 weeks.

1 review 7 minutes…read moreago NEW What a great experience ! It started as we were greeted when we walked in the door. Brian is very knowledgeable about The Oaks. He took us to the desired apts, allowing us to " get a feel" for the size and style, layout while also answering all questions , ( trust me there were a lot ). As we were looking at the different floor plans, he was also talking and showing us all of the amenities throughout the community. We ended up at the main restaurant, where he invited us to return and enjoy breakfast ,lunch, or dinner, , further getting a feel for what goes on, and resident interaction.After we completed the tour, we asked for a few minutes to sit and chat, but also observe how some of the other residents interact daily. We were very pleased, with the looks, the tour, and also with Brian's patient and knowledge, and the "No Pressure" attitude. My mom said she felt good about everything!! We agreed to return the next day with my son so he could see and get a feel for the community where she would be staying. He agreed, it was comfortable and the right place for grandma. After having a little discussion, we all agreed and signed the lease. What a wonderful experience for mom, as well as myself, and even my son.

If your loved one does not have dementia or Alzheimer's, their experience may be a good one, even a…read moregreat one at Alpine Fireside, Rockford, IL., however, my Father's care in the fall/winter of 2023 was absolute negligance. He was admitted into this well cared for facility for short term shelter care, but really only got the shelter, not the care that one with dementia needed. Covid also hit many residence there and my father in late October- November and he was confined into his room for nearly a month even though he was over it. During that time, though he looked and acted normal-brained, he needed prompting for everything and the staff just did not do that and/or was not trained or experienced in memory care enough and/or was not staffed enough. Either way, communication from Administrators from his care plan to care givers should have been passed on and implemented and if it could not be implemented properly, we should have gotten a call to move him out for his own health, safety and well-being. Alpine Fireside did not shower residents during Covid, food was dropped off in his room in styrofoam containers (my father didn't know that there was food inside so he didn't eat and didn't get prompting to drink from the styrofoam cups with lids on). This resulted in dehydration and weakness. His dentures were taken out by staff, not brushed and not put back in his mouth so even if he found his food, he wouldn't be able to chew it, and he didn't have a clue as to how to work the tv. When family was not there to take him out, he literally sat in his room for nearly a month. What was his money paying for? In the evening when family would visit, his food trays from breakfast would often still be there, scaring us to think that if he did discover that there was food in there, that he would could get food poisoning. We reported that. There was one care taker that enjoyed taking care of my father and turning on his favorite music, but her assignment to him was not often enough. During admission and all of the staff meetings that we attended, we communicated with the administrators and asked them that if they felt that they couldn't give my father the basic care that he needed to just admit that and we could transfer him elsewhere. They said they would make some changes to take good care of him. We gave them more opportunity knowing that changing a facility would be hard on my father with dementia. Alpine Fireside provided a nice and clean shelter, food that my father would eat all of if it were on a tray and a drink if it was in an open cup, a "Hello" by name and invited him to activities early on. They did not provide enough staff to watch the unlocked doors for safety or to greet us if we were visiting in the evenings. They did not provide memory care in spite of claiming that they had several staff that were trained in memory care. They did not provide him with proper hygiene or accompanied feeding or hydration or proper attention during quarantine. We took him him out in a hurry December 1st. How do you choose the best place for respite care/nursing care for your dementia loved one unless you talk with others or read reviews? Every facility can change for the good or bad. I sure hope that all of the notes that were taken during meetings with us during my father's stay and especially at the exit meeting has resulted in a positive difference at Alpine Fireside and for their current and future residence. Choose wisely, read recent reviews, talk with those that are exciting the facility of their loved ones and ask them questions. We wished we had.

Truly the best in Rockford, they provide excellent care. I would tell everyone to make Alpine your…read morefirst stop. The therapy department is top notch and the nursing staff is second to none. They go above and beyond. My sister in law was treated there after having a stroke and you couldn't have asked for a better group of care givers. I was lucky enough to work there for several years and saw the level of care and compassion that was given to each and every resident. The facility itself is so home like and the residents are all so happy. Lots of activities happening and the residents are given so many opportunities to connect with the community. If you need rehab or long term care I would definitely make Alpine my first call.

Unfortunately, the actions of Visiting Angels of Rockford have instigated estrangement between my…read morefather and his children - myself and my brother. Both my father and stepmother are not physically well, and not of sound mind. They are cognitively impaired by dementia, paranoia, and long time addictions that have addled their brain. After things reached a crisis point, their healthcare provider would not release them from hospital without a plan for home care. Visiting Angels were employed to cover this. As mental health kept declining, my stepmother took measures to keep my brother and I out of the picture, even though we have been attempting to care for and help them for years. We were shut out and told that the Visiting Angels were all they need and that we should stay away. My brother and I have had a very good relationship with our father, this was uncharacteristic and most certainly a sign of dementia and stepmother's machinations to keep us out. Since we were shut out, both my brother & I made occasional phone calls to Visiting Angels, maybe once a month at most, to check in on how things were going, and express concerns that we had about their health. I was horrified to discover that the care coordinator was calling my stepmother after these phone calls to tattle on us! This is a breach of my privacy and very unprofessional. Surely, Visiting Angels is aware of the cognitive state of my parents and yet, they ignored that, went behind our backs and reported my brother and I for being meddling. At no point did Visiting Angels tell me when I made these calls, that they would be reporting back to my parents. They did this secretly and without our knowledge and consent. This is a serious violation, and its lucky I don't have any money, otherwise I'd hire an attorney to sue you. My father, in a heightened state of dementia, lashed out at me, became violent, (luckily didn't physically try to hurt me), and treated me like I was some sort of degenerate who was trying to upend his life simply because I was concerned and checking in with the service that he now regarded as more important than his own children. He & my stepmother have shut down all contact and we are now estranged -- all as a result of Visiting Angels making secretive phone calls to tattle on well-meaning children who only wanted the best for their parents. You should be ashamed of your behavior, and someone should have lost their job as a result. I would never recommend this Visiting Angels franchise, unless you want to lose contact with your parents.

From the owner: Visiting Angels offers a variety of essential personal home care services for seniors. Our office…read morein Rockford, IL serves older adults throughout Boone and Winnebago Counties, including Belvidere, Caledonia, Capron, Cherry Valley, Durand, Garden Prairie, Loves Park, Pecatonica, Rockton, Roscoe, Machesney Park, South Beloit, Poplar Grove, and Winnebago. We are committed to helping seniors get the care and support they need to continue living at home for as long as they wish. From preparing meals to assisting with light housekeeping, our caregivers are compassionate and proactive about providing personalized care for each and every senior in our care. Our senior care services also include memory care, palliative care, fall prevention services, and so much more. See why we're Rockford's choice for in-home care today!

Dealing with a loved one with dementia is something no one is prepared for. It's a steep learning…read morecurve and every day brings new challenges. But after several different facilities, we were lucky to land at Autumn Leaves. From the start, AL has been more interested in solutions rather than problems. Each new challenge in dealing with my mother's dementia is met by the staff in a caring and responsible fashion. We are very happy, and frankly blessed, to have found this facility. Pricing is competitive, but the staff attitude makes this a steal in terms of results. My mother is happy and is treated with the level of respect we'd expect to give her ourselves. Overall, we couldn't be happier with this facility. Highly recommended.

Autumn Leaves is outstanding. I cannot say enough good things about the staff and the home they…read moreprovide. Both my mother and father are residents at the South Barrington location. Mother has Parkinson's and father has Dementia. The staff are caring and tend to both mom and in their own unique way by providing very different levels of comfort to each. The staff is genuine and caring and truly provides a "home" to each resident. They engage the residents in daily organized events and reach out to everyone individually. Each resident has different needs and the staff not only recognizes this and comforts each in their own way but they also have fun doing it and this shows! Thank you everyone at Autumn Leaves for taking such great care of mom and dad!

I was instructed to get a referral to Generations a Neighbors, and waiting to get my Brother living…read morehere and getting help. This place is everything that they advertise. I am praying this happens soon as this place is so nice.

I have worked as a consultant for this building. They are a fantastic team. Very connected to their…read morepatients and families. This facility is exceptional!! I would chose this building everyday!!!!

Great fun to be had by all. Nice food good living. Fun activities the staff is fantastic. There…read moreis some activity for all. They have hair salon ,restaurant , crafts. And music,

My Mom moved in and she and the family could not be happier. The staff, nurses, care givers,…read moretherapist, etc. are super friendly, thoughtful and helpful! Mom is enjoying all the activities, crafts and music. The facility is very clean, food delicious and a great atmosphere. Seriously there is nothing we can complain about. Keep up the great work!