Not a good place to work Always short of nursing help…read more Employees don't stay because they are treated bad by the executive director. Paychecks are held by the director she only pays you when she feels like it.

If you are in the position of needing to make one of the most important decisions - where your…read morecherished Mom, Dad or loved one will spend the next stage of their senior life, I would like to share my Aunt Mary's story. She fiercely resisted leaving her own home until she was 98.5 and she knew she just wasn't safe. Upon the first day at Morning Star, she met a new very best friend who enriched her life immeasurably. She had not been able to walk for fear of falling and now could motor her walker up and down the hallways so very touched when people (even the maintenance man!) would call out, "Hi Miss Mary! How is your day?" The socialization of going to meals three times a day with others filled her cup and provided something she didn't realize how much she was missing. If she needed medical attention, she had the security of knowing someone would be with her immediately. (She never would press that Lifeline button while at home because she didn't want to inconvenience anyone ... argh!) Lastly, the staff at Morning Star truly rates 10 stars. Megan, the Executive Director, Deanna, the Nursing Director and "zest for life" Lou at the front desk are so very genuine, caring and fun and they set the tone for all who work there. Living at Morning Star completely changed Aunt Mary's daily life in the most positive way allowing the family to enjoy her to the fullest instead of worrying about her every day. This is truly a very very special place.

I have worked at Heritage Woods of Rockford for almost 3 years. I can see first hand how our…read morecommunity enriches the lives of our residents. We employ staff that truly care about our residents and their families. We offer exciting activities, celebrate almost every holiday with a party. We have birthday parties each month complete with live music and cupcakes! The residents themselves offer companionship to each other so that no one has to be isolated and alone at this special time of their lives.

My sister lived here and truly considered home! She made many friends and received great care…read more From Patty at the front desk to Jesse the administrator to her favorite CNA Megan all were considered to be family.

If your loved one does not have dementia or Alzheimer's, their experience may be a good one, even a…read moregreat one at Alpine Fireside, Rockford, IL., however, my Father's care in the fall/winter of 2023 was absolute negligance. He was admitted into this well cared for facility for short term shelter care, but really only got the shelter, not the care that one with dementia needed. Covid also hit many residence there and my father in late October- November and he was confined into his room for nearly a month even though he was over it. During that time, though he looked and acted normal-brained, he needed prompting for everything and the staff just did not do that and/or was not trained or experienced in memory care enough and/or was not staffed enough. Either way, communication from Administrators from his care plan to care givers should have been passed on and implemented and if it could not be implemented properly, we should have gotten a call to move him out for his own health, safety and well-being. Alpine Fireside did not shower residents during Covid, food was dropped off in his room in styrofoam containers (my father didn't know that there was food inside so he didn't eat and didn't get prompting to drink from the styrofoam cups with lids on). This resulted in dehydration and weakness. His dentures were taken out by staff, not brushed and not put back in his mouth so even if he found his food, he wouldn't be able to chew it, and he didn't have a clue as to how to work the tv. When family was not there to take him out, he literally sat in his room for nearly a month. What was his money paying for? In the evening when family would visit, his food trays from breakfast would often still be there, scaring us to think that if he did discover that there was food in there, that he would could get food poisoning. We reported that. There was one care taker that enjoyed taking care of my father and turning on his favorite music, but her assignment to him was not often enough. During admission and all of the staff meetings that we attended, we communicated with the administrators and asked them that if they felt that they couldn't give my father the basic care that he needed to just admit that and we could transfer him elsewhere. They said they would make some changes to take good care of him. We gave them more opportunity knowing that changing a facility would be hard on my father with dementia. Alpine Fireside provided a nice and clean shelter, food that my father would eat all of if it were on a tray and a drink if it was in an open cup, a "Hello" by name and invited him to activities early on. They did not provide enough staff to watch the unlocked doors for safety or to greet us if we were visiting in the evenings. They did not provide memory care in spite of claiming that they had several staff that were trained in memory care. They did not provide him with proper hygiene or accompanied feeding or hydration or proper attention during quarantine. We took him him out in a hurry December 1st. How do you choose the best place for respite care/nursing care for your dementia loved one unless you talk with others or read reviews? Every facility can change for the good or bad. I sure hope that all of the notes that were taken during meetings with us during my father's stay and especially at the exit meeting has resulted in a positive difference at Alpine Fireside and for their current and future residence. Choose wisely, read recent reviews, talk with those that are exciting the facility of their loved ones and ask them questions. We wished we had.

Truly the best in Rockford, they provide excellent care. I would tell everyone to make Alpine your…read morefirst stop. The therapy department is top notch and the nursing staff is second to none. They go above and beyond. My sister in law was treated there after having a stroke and you couldn't have asked for a better group of care givers. I was lucky enough to work there for several years and saw the level of care and compassion that was given to each and every resident. The facility itself is so home like and the residents are all so happy. Lots of activities happening and the residents are given so many opportunities to connect with the community. If you need rehab or long term care I would definitely make Alpine my first call.

I would never send a family member here again. They lied about certain services they provide, some…read moreitems were stolen by some of the CNA's. the laundry was not done correctly, some of the workers yell at the residents without reason, and they tried to make a patient with dementia sign papers that they could not fully understand. I would definitely NOT RECOMMEND this facility. Please, go somewhere else for the sake of your loved ones.

From the owner: Our supportive living community in Rockford is designed to remove barriers that keep seniors from…read moremaking the move they either want or need. Maintenance free lifestyle, in house professional care and rent based off of your income all help make a higher quality of life possible.

What is there not to say about this place. Their acai bowls…read moreare amazing and service is great. First time going, I had a ginger shot with a bowl and have now been back a couple of other times for their bowls. This is a hidden gem.

I'm not sure how my grandma really feels about this place. I'm not in Wesley Willows myself, but my…read moregrandma does love the CNAs there. She says that they are the best butt wipers! In fact, she even looks forward to it. Best butt wipers around! Thanks Wesley Willows.

From the owner: Located in Rockford, Illinois, Wesley Willows is a not-for-profit organization recognized as the…read moreleader in offering personalized lifestyle choices for Seniors. Our extraordinary Senior Living options empower residents to enjoy an active lifestyle enriched with programs and services designed to meet individual needs while developing a community.

We had to put my sister there for memory care as she was in decline. The staff here is absolutely…read moreamazing. They are all very caring and loving to all of their residents. Their food I would rate a C+. It could definitely be better. The price is kind of high, but when you need this kind of help for a loved one there's no other choice as they all charge about the same amount. We wanna give a big shout out to Patti as well as Mimi, Jill and many others there who all were very loving to our sister before she passed. And they were all very kind to us and tried to take care of us while we were there.

I can't say enough positive things about this facility & the people that work here! I have 2 nieces…read morethat work in Rockford in nursing homes and they both wanted my mom in this facility over their facilites. The care is genuine, loving, & encouraging care. Everytime I go there they are teaching classes that are helpful to those who are facing memory lose. Not once have I seen any issues with any of the staff that is questionable about the care that my mom is getting. Thank you Lincolnshire for being who you state you are. A care facility that loves and honors those that are aging.Chris Kohlhagen

Our experience can be best summed up with our May 2021 care conference when my brother asked if any…read morestaff could simply spend 5 minutes per day with our mom to counteract her perception that she does not get much attention. The reply was "No we are not staffed for that". This has been the pattern over two years. First, in supportive care, another resident came into my mom's room and ransacked her dresser three times. Nothing was done and this upset our mom who has vision loss, hearing loss and a degenerated knee, making it hard for her to find her things. Then an outsourced CNA revealed to us that the staff had an unflattering nickname for our mom - so hurtful. We never got an apology just "we will use this for teaching in the future". You must be aware that Fairhaven is not certified for dementia care and if your relative develops dementia, the solution will be psychotropic meds and possible discharge. Oh, and if you think you are already at the most expensive rate on their fee chart, think again. We were charged $12,000 EXTRA for "one on one" care during the last month. The facility we transferred mom to had never seen such a high dose of psychotropic meds per body weight that our mom was given - EVER. During the last three weeks she was so drowsy she slept most of the time and only left her room when wheeled to a meal where she was sat at a table by herself.

My grandma has been a resident of Fairhaven for many years. My aunt used to be one of the head…read morenurses here. The staff is very freindly and they take good care of my grandma.

Assisting Hands was suggested to our family from Mercy Health Care, as a supplemental service to…read morehospice to help care for my father. Their professionalism, genuine care and concern for my father and our family is beyond compare. Any issues that arose were quickly addressed to our satisfaction and their staff was very reliable. No words can thank Brisa and her caregiving staff for how amazing they were, going above and beyond to make sure my dad was comfortable, clean, and cared for. Cannot thank you enough!

I called the owner Jen to learn more about their services offered and she was so nice and…read morecomforting on the phone. It's a hard decision when a loved one needs some additional assistance. I feel confident that Jen is a trustworthy person that will put my loved ones first. I am looking forward to working with Jen and Assisting Hands Home Care on making the transition go smoothly.