I've been here only a handful of times and at least half of the time I haven't been able to do what I have to do because either there's something missing (obviously they never mention you need certain paperwork or they're so busy talking to a friend that they don't pay attention to your question) or they want money to do it faster.
I was trying to do my taxes for 2 months it got so annoying that my dad ended up hiring an accountant to do it for me.
Also even if you have an appointment be here 5-10 min early if possible. read more