Casa del Sótano is a small hotel, many rooms having small balconies that let you step out and enjoy…read morethe fresh air and look onto a lovely little courtyard. Ask for a top floor room, and you may get a view that lets you look over most of the rooftops of the city and see the mountains in the distance! Architecturally, it's got lots of fascinating terrace levels, including a beautiful terrace with a small kitchen/cafe that serves breakfast in the morning. There's also a roof top with cafe-style seating and the view from there is simply gorgeous. The hotel is somewhat taller than all the neighboring buildings, giving it a terrific panoramic view of the city.
Housekeeping seemed to do their job well. Every day, they exchanged towels, cleaned, organized, etc. They made towel art and even made bows and roses out from the toilet paper rolls and tissue boxes. Only complaint was not the service, but the towels, which were somewhat stiff. Blankets are, say, normal quality for a hotel at this price point. Bed was good; none of us woke up with sore backs or weird kinks.
No air conditioning, though the place is made of stone, so generally cooler than outside on hot days.
Front desk was helpful booking airport taxis, advising on local sights, and was kind and courteous.
Wifi was free and reliable if you could get a signal. Our room was near the end of the building, so we had to get out onto the balcony for a clear signal for phones, though laptops were reliable throughout the room. Speed was medium-ish, with occasional drops; that is, it was normal for Mexico.
All in all, judging against, say, a Four Seasons, this is 3.5 or 4 starts, but given that the price is absurdly low compared to luxury hotels, I highly recommend this place at 5 stars.
Bathrooms: Lovely, mostly stonework, with a window, cute little soaps and shampoos, with a sink in the room, not the bathroom, which is nice for multi-tasking for multiple people in a room.
