We were in here and get some shoes for the family last week. They actually had size 14 that I was…read moreexcited to get me a new pair of K Swiss tubes. I used on, so I'm back in the day so I was glad to get another size 14.

You would think that one would come from behind the counter to help a customer, but that was not…read morethe case. I asked several questions by having to yell across the store and finally got frustrated and left. Sad as I was going to get several pairs of shoes. I will wait and go to Etown at least they come from behind the counter and I don't have to yell to ask a question there.

I have been to here on several occasions in the last year but only purchased one pair of boots. Why…read moreyou ask? I have not had a pair of boots Since I left Minnesota. The pair of western boots lasted years of ware and tare but even with lots of care they wont last a life time. While on my quest for boots I found out that I have Narrow heels, left foot one size larger than my right, A very HIGH arch, and a wide toe base so it has been extremely difficult to find boots that fit correctly. When I found TOWN & COUNTRY SHOES I was surprised to find the wide variety and options they had in stock. Every one is friendly and supportive to find the boots or shoes that fit. They even ordered a different sizes for me without additional cost. They have foot ware for adults and children. They have some socks, belts, wallets, and others items.

This is a hidden gem in central Kentucky. Since 1982 this store has provided unique shoe and boot…read moreselections for the entire family. While many driving by may think the store is only a boot store, they are often shocked to see the selection of premium shoe brands inside. Examples include Chaco, Brooks, New Balance, Merrell, Keen, Salomon, Clarks, Naot, SAS, Sperry....just to name a few. Yes...half the store is dedicated to boots and safety footwear. The store has Muck, Carolina, Red Wings, Justin, Ariat, Timberland, etc. Prices are excellent and the choices are many. If you're looking for unique and something not in every mall window, give this place a try.

I had such a positive experience today. Usually I plan on spending several hours roaming the store…read moreand identifying possible shoes to buy. I entered the store in hopes of finding a shoe really similar to my current Sketchers slip on shoe. The reason I have loved these shoes is they are light weight, slip on, a neutral grey color that goes with many outfits, and most of all COMFORTABLE with a Memory Foam insole. When I entered today I was greeted by a friendly young woman employee. She asked if she could help me and I replied I was looking for a shoe much like what I was wearing. Of course I didn't expect to get much help. Wrong! The employee, I think her name was Stephanie, walked me back to an aisle that had shoes almost identical to mine. Then she said she had another Sketcher shoe she thought I might really like. It looks much more like a traditional walking shoe but it has a step-in feature that is just that. You simply step in and to take it off you just tap the heel with the toe of your other foot. Light weight, check, easy to put on, check, comfortable with memory foam, check, a color and look that goes with many outfits, check! I'm sold. Then I asked the young employee if they had the buy one and get half off the second pair. She was apologetic that they no longer have that deal but asked if I had a smart phone. Yes but I'm not very literate. She took my phone and pulled up a ten dollar off coupon for me to show at checkout. THANKS for being so helpful! You made this shopping trip a true five star experience.

While visiting Frankfort from Baltimore, I found the Shoe Carnival behind my hotel. I was intending…read moreto just take a walk around on a beautiful day, but ended up in the Shoe Carnival. Six pairs of shoes and deep discounts later, I was looking for room in my car to transport these babies home. Exceptional customer service by Micah. She was amazing! So helpful and charming!

Visited this store on Apr 19. 2022. With the great help of the owner I purchased a new pair of Hoka…read moreshoes. She was very helpful and very courteous. I went there because of the personalized attention provided by the staff, the selection of shoes they carry, my previous experience buying from the store, and to buy locally. The shoes have worked well by providing the comfort, the fit, and they are easy on my feet. I recommend the shoes and the store. Thanks for the great product and service.

I love this place! It has a small town feel, It's family…read moreowned, so they care about their customers and the products they sell, this results in Great customer service. It's a great store to shop, and receive valuable information about foot health and running or walking techniques. Staff is helpful, they know their stuff, and customer service is superb. Every time I'm in the area I always make plans to visit. Shoes we have bought in the past, LEMS Primal 2, HOKA, OOFOS. Thanks for all your help. Marie

I am very satisfied with the shoe selection. Anything that you are looking for, they have. I highly…read morerecommend this shoe store to ANYONE & EVERYONE. I never go anywhere else for shoes.

Clearance! Sale Items! Work Boots, High Heels, Cowboy Boots, Sandals, Name Brands at reasonable…read moreprices. Shoes for the whole family! Love the staff here, they are attentive and very helpful and professional. They are friendly and they help select the best options for you.

Horrible customer service. Waited 30 mins for the main manager (the cashier referred to him as the…read morestore director, Adam) to refuse to honor the posted discount on a pair of clearance shoes--even after ringing up the same shoe (in a different size) that he argued were a different style. They clearly were not. We had 4 pair of shoes that would have totaled close to $400, along with several name brand clothing items. He would not make eye contact with me and was extremely poor in his overall presentation--his statement when walking away was "I don't know what to tell you". The poor cashier looked shocked and apologized over and over, saying "I'm so sorry, he's the main manager and there's no one else above him or I would call someone else". I will NEVER patron this store again!

I ordered items to be delivered and the day of the estimated delivery I received a email stating…read morethat my order had been canceled. They offered to allow me the opportunity to reorder the items however they would not expedite the shipping. Allegedly to prevent fraud a phone call was made to my residence to confirm that I in fact had purchased the items and because Academy Sports got a answering machine instead of a live person they canceled the order. Further review of my answering machine verified no call from Academy Sports ever took place. Therefore I had to place my order through Amazon. Academy Sports has the absolute worst customer service. I will NEVER purchase another item through this company. I would recommend any person that wants guaranteed delivery and excellent customer service should shop with any other company other than Academy Sports

Nice shop, sells a wide variety of footwear for all ages, used and new at good prices. They have…read more CLEATS! Boots of all kinds, slippers, sandals, dress shoes, tennis shoes, running shoes, etc (with leather options). Small store, but huge inventory. I believe they are running a sale right now. Won't hurt to check them out and support a local business!

The selection was great however the staff when I visited seemed like they hated their job and you…read moredare ask them something you were gonna get an attitude. I have been in there over the years and truthfully this is the first time I have ever left after spending over 200.00 that I wanted to turn around and return it all. I hope this was a one time thing .

Just got done buying my son some shoes at this location. The young lady who checked us out was…read moreincredibly rude and actually scoffed me when I didn't know what she was talking about when she said "spin the wheel." The manager was young, and I spoke to him. I really hope that he does his job.