I purchased a pair of men's shoes at the SAS Store in North Myrtle Beach, South Carolina exactly four months ago. The shoes cost $250 which was reportedly a discount from the normal $300 cost. After only 4 months one heel started making a loud clicking noise. When i returned to the store I was told that store would do nothing for me and I would have to contact the factory. NOt even a sorry for your problem or I will contact the factory for you. Just "call the factory maybe they will do something for you".
Ony after calling customer support was I told this store is not a company store and they have no direct relationship with the SAS manufacturer. This is apparfently whey they told me to go elsewhere for satisfaction. Customer support said they can't do anything for me on the phone and was given an e-mail address to which I had to explain my issue. Still awaiting a response.
I would be very careful purchasing shoes from SAS. I will certainly NOT purchase their shoes again gthe future read more