Update 2 to 4 Stars: I received a call from the call center where the sweet woman spent the…read moreconversation listening to my concerns, apologizing, and finding a satisfactory outcome. I appreciate the excellent customer service and willingness to listen to my story. It doesn't change my situation but works to find a happier ending.

Milan Laser Brookfield is a very modern and sanitary facility run by professional and friendly…read moreemployees. I am an Asian male-to-female transgender and have so far received 6 treatments over the last 6 months for my bikini area and full legs with clearly visible results. Hair growth has been reduced by about 85% on my legs and 60% in my bikini area with fewer and finer hair growing back between each treatment. Fortunately, I did not experience any negative side effects from the treatments. As a biological male, my hair was thicker than that of women, but the hair reduction has been very effective. I have Colleen as my laser technician, and she is very experienced with laser hair removal. She will never rush through a session, and is very meticulous even when treating a large area. She slows down for you while treating sensitive areas where you need a longer interval to let the pain subside. She will always listen to your pain level and adjust accordingly. She has also been very respectful and understanding of my situation as a transgendered client. I am 100% satisfied with Colleen's service. I feel that my privacy is kept very well, and I never meet other patients during my treatment. Milan is one of the few laser hair removal facilities that can perform hair removal in the bikini area for male/transgendered clients. The laser system is powerful so that the pain in the sensitive areas can be high, but in turn the treatments have been definitely effective for me. The laser system used here have a cooling gas that is emitted with the laser, reducing the discomfort. The only reason why I did not treat my upper body is because I have already completed electrolysis treatment from a different provider in the past. If I had a need to remove hair from other parts of the body with laser, I would have definitely selected Milan. I would say the pricing is what you would expect from a high-quality laser hair removal service, but given the excellent service I am receiving, I can fully understand why. It was definitely worth it for me. Overall, I highly recommended Milan Laser Brookfield for anyone looking for laser hair removal with top-notch service and solid results!

I got my very first facial from Lynne and it was such a relaxing experience. And my face glowed! I…read morelooked like I had gotten an amazing night's sleep. I love the products she recommended, too.

So much more than a facial!! I put a lot of research into…read morefinding Lynn and it was worth every minute! Experiencing what I thought were just some textural issues it turns out I most likely have Rosacea and wow, does that connect the dots in some many ways with other issues I've been experiencing. Lynn was amazing, facial was tailored to exactly what my skin needed and I'm looking forward to regular visits to get my skin and health back on track. Thank you Lynn!

Everything went great! Ladies are amazing. Appointments are very professional. And the laser works!read more

This location is always so clean and welcoming! The girls there are wonderful and so knowledgeable…read more I look forward to getting my treatments here!

Everyone was so kind & helpful. I had my first treatment the other day, I felt so welcomed &…read moreappreciated. They talked me through the process & made sure I was comfortable the whole time! Honestly the last process took all of MAYBE 10 minutes for my underarms & Brazilian! They give me all the aftercare instructions that I needed, & then also things to do before my next service. I was recommended here, & I will recommend to others as well!

All of the staff members are super cool and always make me feel comfortable. Process is super quick…read moreand they are very flexible. I love this location!

Blair did a wonderful job on my lashes after switching to her last fall. I had another lash…read moreestablishment that starter my lashes And Blair was able to fill that set and continue to fill my lashes. She's very good at her job, and just friendly enough to chat or if you want to relax she will play music to allow you to rest. Her work is great. Highly recommend

Love my lashes! Blair is not only so kind and funny but she is a true professional. She makes the…read moreexperience so relaxing it's easy to take a quick nap. Her space is so cute, clean and welcoming. I got my first set of lashes before I went on a vacation. The lashes survived a high speed boat ride and all the humidity Florida had to offer. Go get your lashes done by Blair! You will not regret it!

Erin was my consultant and I was so pleased with her appraisal of what she suggested but also gave…read moreoptions. The final results of my injections were perfect to what was best for me. They made sure I received my discounts and follow up and also fit me into a busy schedule to accommodate a vacation. Extremely pleased with the professionalism, experience and excellence of this business.

I love it here! been going to this place for years and micela is always a gem and it was my first…read moretime going to see shelia. I absolutely love her I just wish she worked At the Brookfield location more.

If I could have given zero stars I would have. I was referred by a dermatologist to a doctor here…read morefor minor surgery. After my consultation, I was handed a business card for their scheduler and told "Don't call her, she'll call you." Nearly a month later, still no phone call. Obviously my issue, which remains unresolved, was not a priority for them. I no longer trust them with my well-being. Don't waste your time like they wasted mine.

The Good: Botox price per unit is hard to beat & the Nurse injectors do a good job…read more The Bad: Front desk personnel solicit tips for RN nurse injectors, by asking "Do you want to leave a gratuity?" when paying for Botox injections. And there's a 'Tip Box' sitting on the counter as well! Since when do Registered Nurses get tips for the skilled services they provide?? Are we tipping the Doctors at this place as well?! I felt uncomfortable being asked if I was going to leave a tip and noticed the person before me appeared surprised and uncomfortable as well. Not a good look for a professional clinic.

I agree that the salon is not much to look at from the outside - almost missed it when I was…read moreheading to my appointment - plus the only way to enter the parking lot is from the side street, so I was pulling a couple U-turns to get in. I was gifted with a certificate and was happily surprised to find an Aveda salon right here in Wauwatosa! I wanted a massage, but they no longer offer them. So, I opted for a new service I've never had before - a facial! I made an appointment for a 90-minute Dual Exfoliation Peel and was paired with Lisa, who is absolutely incredible. Lisa walked me through every step of the process as I was a newbie. Starting with changing into a sarong, slipped, and comfy robe, we did a foot soak and light foot/leg massage. Then back to the private room where I laid on the table. The lights were turned down to a calming level which was nice. The one really off-putting thing in this otherwise calming room was the ceiling - there were HUGE brown water stains on the ceiling tiles that were absolutely disgusting. It's not hard to replace a few tiles, so that surprised me. Luckily my eyes were closed most of the time. Also the music wasn't particularly relaxing with drum beats and chanting sometimes. She started with a "sensory journey" where I got to choose an oil scent I found pleasing out of three. Then she exfoliated my whole face with a nice scrub, really focusing on getting the dead skin layer off and not just "petting" my face with the product. Between each mask I got a hot towel, which was heavenly being wiped on my neck and face. We did a chemical peel (not like you're picturing, remember Aveda is all natural and vegan!) where the cooling part was first, and the second was a nice warming sensation. The facial even including a light neck massage and she did a wonderful job on my arms and hands. The results were shocking - I did look smooth and refreshed, and learned more about proper skincare routines for my skin. I 100% absolutely recommend this salon, this service, and I want to be friends with Lisa - she was so friendly and great! The price tag was very high for regular treatments ($150 for the 90 minute treatment) so I don't know when I'd be able to afford to come back - but they did a wonderful job. They also have a full Aveda shop in the front to stock up on your products, really nice to not have to go into Mayfair or to pay shipping. ProTip - if you're a first timer mention the $20 discount on the website!

Buyer Beware! Called for a quote on service and when I checked out it was $57 more . Don't…read moreappreciate being lied to and/or feeling like I had been robbed with a smile. Gave the owner/manager an opportunity to rectify this very upsetting experience, but she became defensive, indicating she would "discuss with staff at their next meeting". Really? How unprofessional and inappropriate. I get my hair done faithfully every 6-8 weeks and never need extra product. The stylist begged to style my hair, which consisted of using her hands to twist my wet hair. This was $27 up-charge unbeknown to me! Had I taken a picture of the discarded "extra" product mentioned, I would have posted as it was about 1/3 of a bowl. Clearly appeared to have been dispensed for the extra $$ which wasn't needed or used. Would have given an extra star had I not been taken advantage of. Seems as if it was a communication issue. But the fact remains, when the owner/manager is given an opportunity to rectify and does nothing, says a lot for that business on how they treat clients. #1 attribute in any successful business is customer service. They do, however give new clients a sample "gift bag" which consists of some of the samples Aveda gives when you purchase sets or liters. So to ease my mind, I felt as if I purchased the gift bag. Note: They do offer a $20 coupon on their website to new clients. Thank goodness I remembered or I would have been even more disappointed. The stylist should acknowledge new clients with this advertised promotion. Luckily I mentioned it after the shocking total cost was announced. Hopefully this helps others be aware of silent uncharges and hopefully getting what you need or want and not more.

Just for the record, it's been awhile since I felt a need to post ANY kind of review on Yelp…read more.. But, as soon as I got to work today I needed to sit down and write this. I just got back from getting a Brazilian wax and an eyebrow tint with Susan. Can I just say she's AMAZING. I had a Brazilian wax a year ago from a fancy spa in Brookfield...(won't say the name but it rhymes with Chazana...) and I vowed I would NEVER do that again. My hubby talked me into it, and can I just say it was SO different from what I experienced????? Ok??? Susan was SO kind and understand and kept me talking the entire time. It only took about 15 minutes and was so much less painful than before. I couldn't believe she was done! She is SOOOO skilled that I'm already looking at the calendar to schedule my next one. KUDOS CHICKADEE! Also, the eyebrow tint was perfectly natural. Last time I got it done I looked like an Angry Bird. This time it was beautifully matched to my hair. SUSAN... YOU ROCK!! I can't wait to come back, and I will definitely refer ALL of my friends to you! Thank you for your expertise and commitment to doing things so professionally! See you in 4-6 weeks! :) Michelle

I have to disagree with most of the reviews I've seen. I had a completely different experience with…read moreSusan and I would never go back to her. She was just plain rude and actually mean towards me. I felt like she was also in a rush because she opened the door while I was in the middle of changing. No knock or anything. Just opened it. I have had Brazilian waxes at 3 or 4 different places and this was the absolute most painful and she just kept tearing off the strips and had the nerve to tell me that I am probably one of those people that shouldn't get these waxes done because of how painful I said she was. It was her, not me. I never had a wax that was this painful. Then when she was done, I just wanted to get out of there so I hopped of the table and started to change. She had the nerve to say, "can you at least wait until I leave the room?". Seriously!!?? She had no problem walking in on me while I was changing and had just seen the most private areas of my body and she now had a problem that I wanted to get my clothes on as quickly as possible. This was about 8 months ago and I'm still angry that I tipped her so well for 10 minutes of the worst pain ever. I wish I hadn't tipped at all. I never felt so uncomfortable with her, this place, her attitude, etc. I honestly feel she was so rude because I am not a complete fake and was overweight at the time. I'm sure she is nice to everyone that is equally fake to her with Botox, fake books, fake face, etc.