Office experience . They treat all the way from babies to teens , they have no consider for having young Children in the office for 3 hours before seeing the Doctor for a simple check up . I was told they skipped my first sons 2 pm appointment bc my second son was at 3pm and finally the doctor came in around 4;15pm and tried explaining why it was okay for the wait to be this long . I found office staff skills to be sub par , office manager to be quite uncaring as to the situation and the doctor is comfortable with the staffs lack of urgency to any situation. In my opinion simply unacceptable!!!! read more

Sarasa Kumar, MD - The room we had to sit in for 3 hours with a toddler and a baby - Pediatricians Near Me - Chino, California

This Doctor doesn't care about the time of the patients, she doesn't care if you have to wait hours in the rooms waiting for her to do her Job. Really disappointed !!!! and after wait for her for 1 hour in a half and tell Her please do your job she just answered " reschedule your appointment if you don't have time " just be aware of this place for your kids. read more

Came here for my newborns first 2 visits since she is under my insurance the clinic I take my other 2 kids don't take my insurance so I needed something quick. The staff was able to squeeze me in and got all my babies information for the Dr to have. The dr is really nice and informative on newborn care (she went over it even though I already know because of my other 2 pregnancies). Dr K even gave my some vitamin D samples plus 2 boxes of pre-mixed formula since I'm EBF to give me a small break and have someone else feed my baby. Really good experience here and I would come back if I didn't already have a primary pediatrician. read more

Upsetting that they NEVER answer their phones! They need to hire more people to help them if they have only one M.A that does EVERYTHING. Rooming, answering phones, injections, and so much more. I feel bad for Lisa! I really like the doctor but I am getting really tired of the same stuff happening and when I have talked to the Dr about it she says its ok we will get through it. Nothing has changed its been like this for years. Thinking about finding another pediatrician for my kids since we are switching insurance. Wish they would be better so they wont have to lose their patients. read more

Doctor Kumar is a wonderful doctor. Her bedside manner is amazing. Not once, i felt rushed by her. She answers all my questions. She takes her time with my baby. She is very knowledgable and i would recommend her to my friends and family. My son Royal loves being around Dr. Kumar read more

Sarasa Kumar, MD - Dr. Kumar's office - Pediatricians Near Me - Chino, California

They were highly recommended but after Covid they've become extremely terrible with communication and inability to answer calls or respond to voicemails! Avoid this dr and office at all costs read more

This review is to inform future and current patients of the incompetence and unprofessionalism which is occurring at this practice. This office simply operates on bare minimum staffing and lack for the well-being of its patients. Purely money driven and turning patients away if they have one insurance over another. Shawn Kumar runs the office like he's running a concentration camp with his employees. Talking down to them, degrading them and seems to be unfit as a supervisor, his lack of compassion to his staff and clients had been noted and will be taking to a higher level of oversite to make sure he's not violating any laws. It's bad enough this practice operates on the bare minimum staffing and still uses old and outdated equipment. I know this first hand because someone very close (my wife) was working for them and was dehumanized, humiliated, and spoken down to everyday by Shawn. Poor guy couldn't even provide office equipment that works. My wife would have to bring her own office equipment just to do her job. Shawn if your reading this please be prepared for some changes coming your way. I'll do my best through litigation this doesn't happen again with any other employees of yours. I feel sorry for your wife. Making her do all the work while you go to the gym. Your a weasel Shawn. Always make your patients and your staff your priority. Stop stealing from your overworked wife. read more

Would give 0 stars if I could. My mom has been with Dr Kumars office for roughly 15 YEARS / throughout 3 minor daughters. Sadly, we are reporting Dr Kumar to our medical insurance and the Medical Board of California for negligence. Save your time, insurance money, and sanity and go literally elsewhere as this office is only useful for immunizations and referrals. It's a shame to write this review but it's also an incredible disgrace after Dr Kumar denied service to my youngest sister 1 week after her traumatic level 5 (level 6 is death) dog attack. My sister suffered from her thumb almost being completely ripped off (18 stitches & now her hand is *hopefully* temporarily immobile) and 4 deep laceration's through her thigh. She was taken by a 1 hour ambulance ride where she then was placed at Loma Linda Children's Emergency (WOULD RECOMMEND) for almost 12 hours. She is now extremely traumatized. Per the hand surgeons recommendations at Loma Linda, we made the appointment with her pediatrician, Dr Kumar, which happened exactly a week after the incident, where Dr Kumar refused service and stated that she did not have the "tools" to open up the SOFT elastic/gauze cast on her hand to look/clean stitches. She's a primary DR and doesn't have these very very basic materials?!!! Make that make sense! Also, while the appointment was being made, my mom made it very clear what the exact injuries were and what was needed from DR - that being said, why didn't DR have her staff inform us PRIOR to the appointment that she was unequipped & incompetent to handle this type of injury? Why waste your patients time after the trauma they've already had? Complete lack of care. DR made it very obvious that the dissolvable stitches were NOT her problem and didn't bother to give an urgent referral or as a matter of fact, really any solution. As if my youngest sister, the victim, hadn't suffered enough, Dr Kumar made the situation even more difficult because after leaving her office we had no choice but to take her to urgent care. PVHC Urgent care at the crossroads in Chino Hills (ALSO WOULD HIGHLY RECOMMEND) whom advised us to report her as well. They were actually in shock that as a primary DR, she would use such pathetic and quite unethical excuses. DR is completely useless. Coincidentally, my youngest sister turns 18 in a month meaning Dr Kumar can no longer benefit from the 15 year long insurance cash cow. read more

Where do I begin, if I can give 0 stars I would . After being with dr kumar for over 10 years plus it was time to move on. She is a good dr but her staff sucks !!!! She struggles with having a nurse and now I don't even blame them as why they quit in her . I had it over the top with these lame policies they put in place . I was rescheduled from this mo day 1/10/22 because she had no nurse and I said today 1/13/22 would work better because both my kids would have a dentist appointment and they called me a couple hours before the appointment to notify me she was only seeing patient and parent and I explained to Lisa that there was no way possible I could reattached with short notice and her response was I'm just telling you , are you kidding ? The audacity and the nerve after I've been rescheduled from Monday !!! It should be a double standard policy if the patient cancels on dr and the dr should have same respect for patients time !!! I showed up to my appointment today and I was refused to be seen!!! Spoke to the office manager ,Jose and he was not helpful. No empathy at all. Save yourself a headache , I don't recommend this pediatrician for your kids needs!! She only sees well visits( to vaccinate $$) and not sick child visits she refers you out to urgent care which is ridiculous, drs choose the proffesion and know what it entails , as of law enforcement responds to calls via zoom or over the phone because they don't want to be exposed to danger ... ridiculous!!!! read more

SO IRRITATED!! made an appointment for my son for his physical today his appointment was at 2:45p got there at 2:30 knocked called the office multiple times different options and NOT one did they answer nor did they answer the door, I got out of work early to take him and for nothing. They lock the doors and don't answer the phone... Smart . read more

Dr. Kumar is so kind and gentle have been bringing my son to her since the end of last year, best decision ever. Her staff is great, Lisa (nurse) is great not just simple vitals she takes her time to review info on my son. Dr Kumar remembers her patients we haven't seen her since March and to this day remembers our conversation she is awesome. She speaks kind to my son not in a rush. Very pleases with how detailed she is.Dr explains everything very clearly reviewed his chart to make sure he is on track. If your looking for a pediatrician she's the one to come to. Thank you Dr. Kumar read more

Sarasa Kumar, MD - Pediatricians Near Me - Chino, California

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Dr Kumar, herself is a very great doctor. She's extremely thorough when examining her patients. I love how caring and informative she is during our visits. My daughter is only months old and as a new parents I have a lot of worries and concerns. Dr Kumar puts me at ease by answering all my questions. She truly makes me believe my child is in great hands. The only reason why I couldn't grant 5 stars is because the office staff needs tremendous work. I'm aware of all the HMO policies and regulations because I actually work in the industry and I can attest that they do not follow certain rules. If u can look past this, then I would recommend Dr. Kumar as your child's pediatrician. read more

If you have to see a doctor, she'll do. If you have a choice in a doctors, I would go elsewhere. I don't doubt her knowledge or competency as a doctor, but her customer service and the atmosphere, for lack of a better term, was not what I would have hoped for. First, I had to wait an hour in the waiting room, and my kid was the only one there. After being escorted to the exam room, I waited at least another 20 minutes. With what seemed to be no other patients in the office, I don't know why I was waiting so long. Second, the "atmosphere" I referred to was two kids who were children or relatives of some kind to an office employee and the dad walked in and out of the office like they owned the place. It may not be a very big deal, but it gave an unprofessional feel to me. Lastly, once I finally saw the doctor we essentially got into an argument because my daughter didn't have a vaccination, I couldn't explain why, and she refused to give her the vaccination citing she was too old to get it. She kept harassing me as to why or how I could have missed a vaccination. I asked her if that makes her a high risk for it, and she said no it's not that big of a deal. So she harasses me about missing the vaccination, but admits my daughter will be fine. On top of that, I went to another doctor later explaining I missed the vaccination and if my daughter can still get it, and the other doctor said yes and it wouldn't be a problem. So again, not a big deal and no need to yell at me for nothing. In regards to convenience, I was a little spoiled. We moved to the area and previously were taking our kids to another doctor, Coastal Kids, who was very available with several doctors, a Family Nurse Practitioner (FNP) on staff, and after-hours on call nurses to call. Their office also had separate sick and well patient waiting rooms. Dr. Kumar's office has none of that. Granted, it is private practice, but to have no off hours and being the only doctor made it tough when my youngest needed some care in the middle of the night a couple times. I would not recommend Dr. Kumar. I recently visited Pediatric Partners. Only one visit, but so far a small step up from Dr. Kumar. read more

My daughter had her 3 month check up with Dr. Kumar and I was very impressed. Other reviewers are right about the wait but it's well worth it. Dr. Kumar has a great bedside manner. She dimmed the lights to make the setting more comfortable for my daughter. Our visit was at least 30 minutes and she took the time to answer all of my questions. Really helpful as a first time mom! The office staff was very nice and attentive as well. read more

Sarasa Kumar, MD - Pediatricians Near Me - Chino, California

Far exceeds the level of service in her profession. Have called her after hours only to be connected to her directly and have my questions and concerns addressed. Her level of professionalism highlights why it is so important to have insurance that allows you to pick your children's own Doctor. She will always greets you with a smile and same day appointments are no problem. You will not meet a more loving Doctor who cares about your kids. Nancy and Monica, her office staff, are amazing and helpful. read more

My kids love coming to Dr Kumar's office I have two toddlers and a teenager and she really knows them all. She's friendly, trustworthy and inviting so my kids feel comfortable with her. She's on top of things. The staff there is friendly too, thats why I recommend all of my friends and family to go here too. read more

Where do I begin? Our appointment was at 1030, I'm still sitting here waiting! Not to mention they mixed up debit cards for another patient! Are you kidding me?! The young man at the front is so rude and not very accommodating! I was recommended here for Dr Kumar, she is a great pediatrician but this is ridiculous! I will definitely be looking for another Dr for my son. To that young man in the front: lower your voice, don't degrade your staff and have better customer service! You're dealing with patients! Even if the child is there for a follow up, be KIND & HAVE SOME MANNERS! read more

Dr. Kumar is an amazing, very loving & caring person. She has been our pediatrician for almost 16 years. I moved away from Chino about 6 years ago, and have managed to stay with her... there's absolutely no way I can find someone to replace her. Lisa is by far another awesome asset after Monica left. We love and appreciate all the time taken with your patient's. Thank you!! read more

Dr. Kumar is such a great doctor. We do wait quite a bit but personally she's worth the wait. She explains everything in full detail and makes my children feel comfortable. She took the time to personally call me when my sons lab work came in and to me that is important, most doctors never do. At least the ones I have dealt with. read more

Dr. Kumar is a very experienced pediatrician who truly cares for her patients and can understand parents' concerns with a mother's heart. She takes her time and is thorough and doesn't try to rush and will make sure you understand what's next in caring for your child. I have been bringing both my kids since they were 1 year olds. Definitely worth coming to her now even as a cash patient. Her staff is helpful as well. read more

Since my last review I have stopped taking my kids to this doctor. Not only are the wait times ridiculous, but the doctor disregarded a tumor I had shown her on my 2 year old-after I insisted, she referred me to a specialist, they removed the tumor in fear of cancer. Needless to say- we don't go there anymore. I actually drive 30 minutes to a new pediatrician read more

At this point I don't think I will ever take my kids to another pediatrician. Dr. Kumar tells it like it is with no B.S. and I very much appreciate that. She is a great doctor and is very attentive. The staff is also great and super nice! read more

My husband is in the military so we have moved a lot. I have had to find a new doctor for my kids each time. Dr. Kumar and her staff are great. I decided to post this review because I saw other reviews stating long wait times. I've never had to wait longer than 30 minutes (we were booked same day as an emergency). Dr. Kumar explains everything to you and welcomes questions. Her receptionist and medical assistant are very friendly. I am so happy I found this office. I have 4 kids and she has been great each and every visit. I have waited hours, yes hours, for rude, impatient and condescending pediatricians. Dr. Kumar takes her time with your child, and you, and she is so caring. She has never made me feel like she knows everything and I know nothing, as some other pediatricians have. I don't mind if I have to wait a little bit because I know she is going to take her time with my child too. Dr. Kumar and her staff have made me feel like they actually care about my kids. This is such a family friendly place but they are still professional. I can't say enough pleasant things about this office. read more

Beware of the doctor that recommends for a 2-day old newborn to check into the ER with absolutely no medical reason. Our baby was born healthy at a birth center that is licensed and covered by Blue Shield, which we found Dr. Kumar through. We were due to bring our daughter in for her pediatrician check up 2 days after birth, but once Dr. Kumar learned baby was born outside of a hospital, she refused to see her and demanded that she first be examined by another doctor in an ER. The baby is perfectly healthy and this was for an initial check up that was already performed at the birth center at birth. What kind of skewed professional opinion is to recommend for a newborn to hang out for a few hours in one of the most germ-ridden areas in their first hours of life? Such a disappointment. My midwife said this is unheard of and has spoken with a supervisor at the insurance company. We used our better judgment and obviously did not follow this recommendation that is out of touch with reality. Found another pediatrician who saw us immediately and without concern. read more

I absolutely love Dr Kumar and her nurse Monica. I had to change my daughters pediatrician due to insurance reasons but I'm so glad I finally got her back. I had to go to 2 other pediatricians and they don't measure up to Dr. Kumar. She really takes the time to speak with my husband and I. Monica has a great personality and is always gentle when vaccinating her. read more

Best pediatrician ever. Dr Kumar has treated my son since birth. He is now 5 years old. I highly recommend Dr Kumar as she actually cares for her patients and take time to get to know them to build a great trust and bond. My son says his favorite doctor is Kumar and I agree. read more

It was the best decision I took switching over my daughter to Dr. Kumar. My daughter is special needs and thanks to her she is getting referred to the specialist that can help her with every condition she has, something her old pediatrician never did. I felt at ease when Dr. Kumar told me we weren't going to stop till we help my daughter in any possible way. My daughter can easily become annoyed or frustrated waiting for a long time but wait time is reasonable and my daughter does not do no fuss or tantrum. The wait time is worth it because Dr. Kumar takes her time with every patient and answers all questions. read more

First of and foremost, I want to start by saying that I am SO happy that I found this office. I've struggled to find a pediatrician after my insurance switched. My husband took our daughter in for her one year check up about a week ago, and unfortunately I was unable to attend but he loved Dr kumar. I love Marisa. She's been so helpful since the start when I had an issue with my daughters insurance at first. I spoke with Dr Kumar today in regards to my daughters test results and she sounds like the SWEETEST ever! She personally called me, very professional. Unlike other offices I've had to deal with. I'm looking forward to meeting her and her staff at my daughters follow up. Thank you all for being so amazing! The negrete family appreciates you! Xo. read more

I have been a patient with Dr. Kumar since I was a little girl in elementary school! I am now 24 years old & have two toddlers myself! We have chosen to follow her from her previous facilities because of how GREAT she is! My daughter has Downsyndrome & has had complications in the past & Dr. Kumar is really amazing at giving my daughter the care she needs & more! She listens to my concerns & addresses them immediately & the staff there is awesome as well! José in front is AWESOME & always answers all of my questions I have & will even call me to clarify anything or help me with insurance & referrals. The environment is friendly & welcoming. I HIGHLY SUGGEST COMING HERE & would Recommend DR. KUMAR for kids anyday!!! read more

Completely blown away by what an amazing doctor Dr. Kumar is! I'm so used to medical "professionals" who are always rushed and borderline rude. But Dr. Kumar is so kind, polite, and personable. I liked just how loving she was to my daughter ... kept calling her "sweetheart", looked into her eyes and actually SMILED (which is rare for doctors these days!) and showed actual HUMAN care ... the way doctors used to be in the olden days. Wow! Such doctors still actually exist?! So thrilled!! read more

We Love Dr.Kumar!! Shes helped Us raise 5 healthy Girls!! I'm so glad I was able to switch over to her when I did... I don't think chino has a better, big hearted Pediatrician like her :) She takes her time with every single patient, she listens to you and answers your questions. Whether its a Sick Visit or Physical my girls love her and she makes them feel very comfortable...I wish we could stay with her forever. Her Office is always very clean and staff is great!! They are always willing to help. Referrals have always been processed quickly. If you are looking for a great pediatrician she is the BEST!! read more

Dr. Kumar is truly a gem. She is extremely caring and considerate. She always makes time for her patients, and treats your children with great compassion. She is always thinking about her responsibility as a doctor. Her staff is also great. All of the nurses are friendly and sweet to kids. Monica is especially sweet, and when it comes to giving shots, she is very sensitive, yet quick. Sometimes they can be very busy, and the wait could be long, but rest assure, they will get to you and your little ones will be better for it. read more

Ive been taking my 5yr old to Dr. Kumar since she was 1 yr old. Ive changed my health insurance plans several times and have even moved and I will not change pediatricians. Im very picky and I can honestly say she really is a good doctor and a caring one. She really takes her time she has never made us feel like a number like a lot of busy doctors do. She really cares about kids and is passionate about her job. She has a great memory that impresses me. She will remember things from a year ago that happend with my daughter, things she asked me to do or the medications she prescribed. She's amazing. My daughter loves her and so do I. For the person complaining about being harrassed for not vaccinating her child, My daughter is not vaccinated due to personal beliefs and though she prefers I vaccinate my daughter she respects my decision and has never harrassed me for it. She is very understanding and I will never switch. read more

I recently moved to the area and wanted to find the perfect doctor for my daughter... after researching, I came across Dr. kumar and I absolutely LOVE her!!!! She takes her time with the children and REALLY listens to your concerns and CARES about what your saying and tries getting the best care for your child... she doesn't make you feel rushed!! My daughter was really sick a few months back and it turns out she had acute pneumonia and bronchitis, so I took her in and Dr. Kumar seemed worried and even though it was late (around 5pm) she took her time with me, she showed me how to work the nebulizer (breathing treatment) and gave my daughter medicine, within a wk she was cured! She is truly amazing! read more

There is nothing kid-friendly in the waiting room. No toys, no books, bare walls, and no separate sick/well rooms. Regardless of the doctor's qualifications, I would not bring my children there. They are scared of the doctor's as it is! read more

I read the reviews posted and everyone is entitled to their own opinion. So I thought I would post mine to let you all know that Dr. Kumar is worth the wait. Not only do I drive from Riverside to Chino for my appointments but I have been taking my 2 kids to her for 14 years. And there are many others just like us. Whether it's just for a physical or sick visit she always addresses my concerns. She is very knowledgeable, up to date on current Pediatric recommendations and genuinely cares for her patients. Yes, her wait time may be an hour. But once she enters your exam room, she will give you 100% of her attention. She does not put a time limit on how long she spends with you in the room like some providers (maybe why such a long wait time). Sure, some visits may be quicker than others and you may have waited an hour to see her. But when you are worried about your sick child, she/he has a serious medical condition and needs detailed, attentive care Dr. Kumar will go above and beyond to make sure your child gets the care he/she deserves. I really feel the yelp reviews do not represent how all her patients feel about her. Over the past 14 years I have seen how her patients adore her and keep coming back. Don't let a few negative Yelp reviews keep you away from such an amazing doctor! read more