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Sapphire Taxis

1.0 (1 review)
Open Open 24 hours

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8 years ago

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Victoria Cars

Victoria Cars

2.0(4 reviews)
0.5 mi

Booked on Thursday for a pick up on Friday night at 6. No sign of taxi at 20 past. Called twice to…read morebe told the usual 'he's on his way'. Taxi finally arrived at 6.30 where the driver told me he had only been given the job details at 6.20. The driver was nice enough and was apologetic despite it clearly not being his fault. Blatant lying from the girl on the phone and being half an hour late for an agreed pick up is not acceptable. Unreliable and dishonest. Avoid at all costs.

I booked a taxi in advance with this company for 10.40 in the afternoon the next day…read more However come 10.40 AM the next day I received several missed calls from an unknown number followed by one from Victoria Taxis. Upon calling back I was greeted with a very angry woman asking as to why I wasn't there for my taxi which had now left. I explained there was a mistake as I asked for 10.40 in the afternoon which I was told was a time that "doesn't exist". Baffled and taken aback by this bizarre statement I told the woman 10.40 in the afternoon did exist, it was 10.40pm, there are 2 of every hour in each day. A brief debate in semantics then ensued in which I was told there was only 10.40 "at night" and in the morning and told I did not understand am and pm. As if it was not obvious that when I said "afternoon", I meant the later time and not the opposite one in the morning. I was then told I was "stupid" and thanks to my stupidity I had wasted half and hour of a man's time and £15 in petrol in an extremely aggressive and irate tone, practically shouting at me. Then, rather hilariously that I would have to book with another company as they would not longer accept my custom. As if I would ever go back to them after being shouted at and insulted by a woman who doesn't believe in the afternoon! At no point was it acknowledged or even considered that they might have made the mistake, that when I said "afternoon" I clearly meant the second 10.40 of the day that comes after noon and not the one before noon regardless of what one personally might call it. Quite possibly the worst customer service I have ever experienced in my entire life. I can't rate their drivers or vehicles, because the moronic woman on the phone has blacklisted me for her personal mistake.

Sapphire Taxis - taxis - Updated May 2026

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